Sheraton Salt Lake City Hotel

Andrew C 

on BBB

2 years ago

Marriott Bonvoy customer service is rude, unresponsive, and apathetic. They do not make things right when one of the Marriott properties treats customers poorly. 

Andrew C 

on BBB

2 years ago

Marriott Bonvoy customer service is rude, unresponsive, and apathetic. They do not make things right when one of the Marriott properties treats customers poorly. 

Rasheen P 

on BBB

2 years ago

Our stay was absolutely horrible!! The heat did not work in our room & we were freezing both nights that we were there!! The maintenance guy came and he worked on it for a few hours and he said he couldn’t do much to fix it. He said the capacitor was not working and he had to take it out. He did that and the heat still did not work so we had to spend another night freezing our butts off! Then when we finally we able to sleep there was someone beating on the walls next door. It sounded like they were trying to come through th... read more

Rasheen P 

on BBB

2 years ago

Our stay was absolutely horrible!! The heat did not work in our room & we were freezing both nights that we were there!! The maintenance guy came and he worked on it for a few hours and he said he couldn’t do much to fix it. He said the capacitor was not working and he had to take it out. He did that and the heat still did not work so we had to spend another night freezing our butts off! Then when we finally we able to sleep there was someone beating on the walls next door. It sounded like they were trying to come through th... read more

D. B 

on BBB

2 years ago

Paid in advance for a reservation at the Marriott Courtyard in Mount Laurel, NJ and requested two queen beds, and a balcony, and a high floor. When I arrived, I was told that there would be an additional fee levied for the room I reserved and already paid for. The reason both the associate and the manager provided was that their property did not have the combination of two queen beds and a balcony, so if I wanted a balcony, I would be charged an extra fee. That was not indicated at the point of sale and is, I believe, an unf... read more

Rasheen P 

on BBB

2 years ago

Our stay was absolutely horrible!! The heat did not work in our room & we were freezing both nights that we were there!! The maintenance guy came and he worked on it for a few hours and he said he couldn’t do much to fix it. He said the capacitor was not working and he had to take it out. He did that and the heat still did not work so we had to spend another night freezing our butts off! Then when we finally we able to sleep there was someone beating on the walls next door. It sounded like they were trying to come through th... read more

D. B 

on BBB

2 years ago

Paid in advance for a reservation at the Marriott Courtyard in Mount Laurel, NJ and requested two queen beds, and a balcony, and a high floor. When I arrived, I was told that there would be an additional fee levied for the room I reserved and already paid for. The reason both the associate and the manager provided was that their property did not have the combination of two queen beds and a balcony, so if I wanted a balcony, I would be charged an extra fee. That was not indicated at the point of sale and is, I believe, an unf... read more

D. B 

on BBB

2 years ago

Paid in advance for a reservation at the Marriott Courtyard in Mount Laurel, NJ and requested two queen beds, and a balcony, and a high floor. When I arrived, I was told that there would be an additional fee levied for the room I reserved and already paid for. The reason both the associate and the manager provided was that their property did not have the combination of two queen beds and a balcony, so if I wanted a balcony, I would be charged an extra fee. That was not indicated at the point of sale and is, I believe, an unf... read more

Taramae B 

on BBB

2 years ago

I booked my March weekend stay back in December 2022 through Hotwire (Marriott Marquis in downtown San Diego). The stay was pleasant enough. Four days after my stay (3/31/2023) I noticed a large charge and called to investigate. I was told it was an error and that my card would be credited 5-7 days later (Spoke with a Natasha). On day eight after no credit, I called to follow up. I was then told I was charged an extra night and that they would have to look at security records to confirm I left the day of my original booking.... read more