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Sheraton Salt Lake City Hotel
- Hotels
- Salt Lake City, UT
About this business
Location details
150 W 500 S, Salt Lake City, UT, 84101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
PLEASE DO NOT STAY HERE THIS HOTEL WILL SCAM YOU!!!!! 1st my husband and I stayed the right off was a red flag we had to pay a $500 deposit. We always stay at the one in North Huseborne and never had a problem. The deposit out there is only $100. This hotel proceed to charge us $250 for smoking and WE DID NOT SMOKE ON THE ROOM AT ALL. We spoke to the manager on call and stated he heard there was a smell in the room. When we got there the halls smelled like marijuana. We are a 50 year old couple and no better smoking in a hot... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Also, please continue to work with Marriott Customer Support ... read more
I was in the process of booking a room on the Marriott app for which I did not have enough points to cover. Then I was prompted to purchase points for this booking. I clicked on it thinking that there would be another page or prompt that would give me more information regarding the price of the points purchase so that I could decide whether or not I wished to proceed. To my surprise the room was suddenly booked and I was charged $450 for 36000 points that I did not ask for. I then cancelled the booking and the points went ba... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Unfortunately, once the Marriott Bonvoy® Points are purchased, they are non-refundable. We can also confirm there are a number of confirmation prompts before the purchase is processed. We hope we will have another occasion to meet your expectations and welcome you back in the future.
Made a reservation at Residence Inn by Mariott located in Center City, Philadelphia for Christmas through booking.com. The payments for the night were already charged. When we arrived, I gave them my credit card for the deposit as usual and was told that $124 deposit will be returned within 4 - 5 days after check out. It is as of 1/9/2022, I've spoken with 3 reps and still have not received my deposit. No apologies, no explanations and no resolutions.. I will have to file a dispute through my credit card company.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - https://www.marriott.com/marriott/contact.mi. Thank you... read more
Airport Marriot, Hebron KY- First the good. My stayed at this hotel for one night for business on 12/31. A nice hotel with friendly staff. No issues. The bad- Although the room has been paid for in full prior to her arrival, they took her debt card number for incidentals. Although there were no incidentals, they charged her $166 dollars. After three days off phone calls to try to reach the elusive accountant "Paul" at the hotel, she was assured the charge was an error and would immediately be refunded onto her card. That did... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
So, since someone took it upon themselves to scrub my review, here we go again! This is in reference to the Mountain View CA Residence Inn. I cannot possibly fit everything into this review, but I'll give you some highlights! 1. In first few days of my stay, I saw a man urinating in broad daylight literally 30 feet from the office by his truck. I went to the office and let the know (while the guy was still standing by his truck), and the staff member was completely ambivalent and did nothing. I probably should have left afte... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
Bonvoy Rewards is a rip off. I have been “ locked out” because of “fraud”. Can’t get reinstated. They have 81,000 points I can’t use.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Please contact Marriott Customer Support for further assistance. Please see our website for further contact information to address the service you received - https://help.marriott.com/s/article/Article-22264. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and... read more
My friend and I stayed at this hotel and apparently the front desk people do not know how to process payments and issue refunds. We were told we were overcharged and now we are told we didn’t pay. We checked out at the front desk and were told everything was fine, only to discover it wasn’t. I would never stay here again.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
This review is for the Residence Inn in Mountain View, CA. I actually could go on for hours regarding my horrific experience at this hotel, where i stayed over 6 months as an 'Ambassador' status member (while being treated like absolute crap), but I will limit this review to a few choice highlights. This 'remodeled' property is tired and in dire need of basic maintenance. Kitchens look like something you would find in a parks and recreation cabin in the woods. Basically everything is circa 1985 (when the property was opened)... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We hope we will have another occasion to meet your expectatio... read more
Scammed I personally booked a room with Jennifer at the reservation desk at the Marriott 170 Lockwood Blvd Charleston SC for three nights. When i checked out i verified my charges on invoice received at checkout and all was good. However when i went to rectify my credit card expense report it showed charges for three separate rooms and two additional days for two of them. After getting in contact with numerous individuals by phone i was told there was nothing they could do as they refused to admit they made a mistake. My con... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our... read more
Frequently asked questions about Sheraton Salt Lake City Hotel
How is Sheraton Salt Lake City Hotel rated?
Sheraton Salt Lake City Hotel has a 4 star rating with 3,522 reviews.
When is Sheraton Salt Lake City Hotel open?
Sheraton Salt Lake City Hotel is closed now. It will open tomorrow at 9:00 a.m.
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