Sheraton Salt Lake City Hotel

Susan B. 

on BBB

3 years ago

I stayed a the Fairfield inn Tallahassee Fl. The hotel is old and rundown. While I was staying they had a water pipe break. My husband left the hotel covered in soap with a promise of a full refund By Ashley. We never received the refund. When I called I was told that wwe were never promised a refund but they were planning on giving us reward points. It had been close to a month and they were not posted to my account either. Manager was rude and corporate was also unwilling to help. Stay next door they are friendly and the h... read more

Matt T 

on BBB

3 years ago

No matter how many times I tell them to be put on the Do Not Call List, it doesn't matter. Still recieve calls. I thought this was illegal. 

Ron S 

on BBB

3 years ago

Stayed at Bessborough hotel in Saskatoon!!1:30 am idiot security guard knocked on are door an told us tv to loud at 10 decibels!!Woke us up an when I gave him heck he put on report we were drunk and disorderly!!LOL liar an good luck trying to complain to manager!! 

Molly H 

on BBB

3 years ago

This review is about the Gaylord National Harbor. On December 3,2021 I attended their I Love Christmas Movies event. From the beginning their were problems. No staff, ticket scanners did not work, we were rushed and given no time to experince the event, their were safety hazards and was so hot, I got sick. I emailed explaining how upset I was over my experince. I was brushed off and passed off to somebody else. Who never emailed me. I was asked to be patient and I was. This was in December. In January I emailed again, no res... read more

Sonya M 

on BBB

3 years ago

My family and I stayed at the Courtyard Marriott downtown Providence. One room 2/18- 2/20 and other was from 2/18-2/21. Upon check-in we were given meal tickets were the days we were staying. Which was discussed on phone with sales lady Annie. Both suites. When arriving on Feb18th both rooms had no heat (19degrees outside). The room on 6th floor had an older unit and was fixed by the next morning. The other room on the 1st floor which was a converted room which had a newer unit. When the maintenance came in room he stated th... read more

Sabrina B. 

on BBB

3 years ago

We checked in at the Fairfield Suited by Mariott Keys collection in Key West and the hotel had bed bugs! We are suffering terrible pain, we look diseased and the hotel claimed they are mosquito bites yet these are not mosquito bites they are confirmed bed bug bites we are on steroid topicals and oral antihistamines to calm the fire-like itch, rash and scars are horrifying to see. Once we had confirmation of the bites on check out I immediately called the hotel the manager said he would have ecolab investigate shortly that da... read more

Melyssa C 

on BBB

3 years ago

As the bride and groom trying to help support a hotel by booking a room block so that they get all the money from me and our guests….Courtyard Marriott of Isla Verde San Juan Puerto Rico decided to ruin that and make having to cancel our wedding that much WORST. because of the omicron surge AND implementing a 7 day quarantine we had to cancel our wedding and we had to cancel our hotel block 3 weeks before and MARRIOTT decided to NOT give our deposit back and will NOT speak to the groom or bride because we booked with a trave... read more

Janine C 

on BBB

3 years ago

My complaint is as follows We deeded back a timeshare property in 2014 to the Marriott, (did not use the timeshare from 2014 till present.) The paperwork said as of February 10 2014 we(transferors) were indebt under the mortgage in the sum of not listing this) . It said that transferee Saint Kitts and Nevis vacation Plan & time share accepts this transfer in lieu of any proceedings that may be taken by it to enforce the aforesaid mortgage. This took time and was told don't worry as this timeshare (out of USA) takes a long ti... read more

Bob D 

on BBB

3 years ago

Did a reservation online through Booking.com about a month before check in date at the Courtyard Santa Fe NM. Paid online several days prior to check in and on the day of check in 2 of the three rooms were cancelled by the hotel for overbooking. They would honor only one of the rooms even though the reservation showed 3 rooms on the same reservation. They did the same to 5 other guests as well while we were in the lobby. Very poor system set up between online booking companies and Marriott. Also just hours before we arrived ... read more