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Sheraton Salt Lake City Hotel
- Hotels
- Salt Lake City, UT
About this business
Location details
150 W 500 S, Salt Lake City, UT, 84101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I stayed at the Courtyard Marriott in Ronkonkoma, N.Y. August 2022. I had to pay $10 to park in the parking lot even though I was a guest at the hotel. When I went to leave the next morning I had a flat tire due to a screw in the tire. When I inspected the area there were multiple screws in the parking lot. I went to the hotels front desk to report the incident and was told there was nothing they could do. Never was I given an apology or any assistance in fixing the flat.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
Residence Inn Gainesville -changed. Family member we had to see in hospital. give us a rm at the last min. hotel was Amazing. Guest Services - very helpful. Food and rooms were amazing cleaned. Now we used - Marriott during doctor - illness 2021-22. Silver members. 8/22 family member passed. Made Reversation on the app.-EASY. I called the hotel ABOVE to let them know we would be late-Guest Services said do not worry we have your room drive safely. this is the beginning of the worst experience We had in any hotel chain. Ended... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
I recently stayed at a Springhill Suites by Marriott in Addison, Texas and my hotel room was disgusting! The towels were soiled, expired food was in the fridge, and my sheets had semen on them when I went to go to sleep. After showing the hotel manager the physical semen on my sheets and sharing my health and safety concerns, she has done nothing to help resolve this or make this right. I reported this to Customer Support, only to be moved along to a case specialist who did nothing to help me. I have reported this location t... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
I had made a reservation for July 9th-10th I wasn’t in Orlando at that time as soon as I noticed I made a error I contacted front desk and was told I should be getting my refund back. I was emailed that I will be receiving my money back. Let alone I contacted in various times lefted voicemails and emails plus they lied customer service said I cancelled the reservation at 11am and they’re stating it was at 5pm which is not true. I arrived to Orlando on the 23rd of July and did not reserve with Marriott.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Also, please continue to work with Marriott Customer Support to assist in mediation with our on-site hotel leadership team. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
We had a 2 night stay at the Akron S***, Ohio location. The check in was nice on August 12th, 2022 at 3 pm. We took our stuff to the room then left to eat dinner. When we returned we noticed the mold in the bathroom. On the shower curtain and on the walls. Very dusty everywhere, being alergic to these I was concerned. When we pulled back the sheets we noticed dried old blood stains. Our 2 year old son was asleep already and we looked closer at his pillows which had blood stains on them as well. We called and asked for new sh... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - *************************************************. Than... read more
The Courtyard Marriott in Atlanta Georgia is a horrible place to stay, the gentleman at the front desk was talking to someone on his cellphone when we arrived and was very rude about having to stop talking long enough to check us in. We booked through Priceline and was asked for a card to put on file for the security deposit. The card was then used to book another room in addition was charged for valet parking even though we used the parking garage and not valet parking because the valet parking was a disaster, you could not... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
Everything that can go wrong with a hotel stay, went wrong with this property. Upon check-in, the front desk staff said the card machine was down, and they'd get me keys to my room within 5 minutes. Instead, I waited over an hour. After that, I went to the restaurant for dinner. Ordered a burger and wasn't alerted to anything out of the ordinary, such as a long wait or missing ingredients. It took TWO HOURS for my burger to arrive. Never during this wait time did any member of the staff tell me that it would be a long wait, ... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
Booked a stay that was covered 100% by points an ended up with a charge on my credit card. Completely unacceptable.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Also, please continue to work with Marriott Customer Support to assist in mediation with our on-site hotel leadership team. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
Had a one night stay here, it was a nightmare. Had bad severe allergies. Couldn’t understand why as I got in that room. Come to find it it’s pet friendly for a $100. Shouldn’t place respect ppl who have allergies. No they assume everyone should tolerate pet dandruff and the worse thing the window couldn’t even crack. Very nasty.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future
Frequently asked questions about Sheraton Salt Lake City Hotel
How is Sheraton Salt Lake City Hotel rated?
Sheraton Salt Lake City Hotel has a 4 star rating with 3,522 reviews.
When is Sheraton Salt Lake City Hotel open?
Sheraton Salt Lake City Hotel is closed now. It will open tomorrow at 9:00 a.m.
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