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Sheraton Salt Lake City Hotel
- Hotels
- Salt Lake City, UT
About this business
Location details
150 W 500 S, Salt Lake City, UT, 84101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am a Marriott Bonvoy member and have typically had a good experience with Marriott. That's no longer the case. I booked a hotel stay for July 16-18 to attend a funeral in Casper, Wyoming. I called ahead to understand COVID-19 cleaning protocol and was assured that hotel staff were doing everything possible to disinfect the room. Fortunately, I brought my own disinfecting/cleaning supplies. There was so much dust, dirt and grime on many fixtures that there is no way the room was thoroughly cleaned. The next day at a private... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for any difficulties you experienced. Marriott has the greatest concern and respect for every guest’s experience and we take bed bug issues, hotel hygiene and cleanliness very seriously. As a result, Marriott has established very strict standards of cleanliness for all its hotels that either meet or exceed public health department regulations, including pest control. The global resurgen... read more
I travel a lot and the Residence Inn Beaumont is not customary and goes beyond the Covid State and local Restriction not even allowing six US Soldiers to grill. They are going beyond corvid restrictions. They put the hotels grill away. They also took a guess personal grill away and would not give it back. In addition the service is poor, breakfast is not served on time, my room fridge is still making an extreme noise when the fan comes on and the room cleaning is poor. I actual bought cleaning supplies and had to wipe down t... read more
Business response:
Marriott International thanks you for taking the time to share your comments regarding your recent stay and our hotel's COVID-19 cleanliness practices. We sincerely apologize for any difficulties experienced during your stay. Marriott Hotels are continuing to use cleaning and disinfecting protocols recommended by the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO); particularly cleaning rooms after guests depart and before the next guest arrives, with detailed attention paid to high-touch... read more
We are frequent Marriott guests and have stayed at the 750 I-35 New Braunfels, TX Courtyard many times over the years. Our most recent stay was unfortunately for a family funeral. The last thing we thought we would have to worry about is being overcharged 3 separate transactions by the Marriott...overcharges totaling close to $600 for a 2 night stay!! The charges occurred after our portfolio was closed and days after our stay. The management Cindy and Vanessa are terrible!!! Did absolutely nothing to compensate us for such a... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your disappointing experience. We sincerely apologize for the difficulties you experienced. Please be assured we will use your experience as a training opportunity for our management teams to improve the services our hotels provide. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
I had to place at least one star just to start with a review, but they don't deserve even one. It's all started that after 2days staying in a room I had garbage which needed to be taken out and towels replaced, bed to be made, etc. I came to front desk at 11am and asked for my room to be cleaned they said they would have to arrange it but it would be some time. I said that I will be back around 2pm. I was told alright and I left hotel. I came back passed 3pm and my room was as I left it. I went down stairs and asked why is m... read more
Business response:
Marriott International thanks you for taking the time to share your comments. We sincerely apologize for any difficulties experienced during your stay. Upon further review, I see you've spoken to Marriott's highest office of escalation who mediated on your behalf with on-site hotel management. We continue to apologize for any dissatisfaction with the decisions made. During this unprecedented time of COVID-19, Marriott is committed to monitoring the latest guidance from the CDC and WHO and are updating our protocols, and deve... read more
marriott turnkey home rentals canceled our paid for reservations while driving from nys to myrtle beach. They will not give us a refund due to unforseen issues not controlled by them. Covid 19. They offered me a credit to use upto Feb 2021 however I am now unemployed and even if I obtain a new job, I will not be eligible for a week long vacation by then. So they should refund me back otherwise it is considered stealing. I will not recommend them ever after this horrible experience
Business response:
Marriott International thanks you for taking the time to provide feedback about your experience with Homes & Villas by Marriott International. In response to changing marketplace conditions, we are introducing additional flexibility regarding existing Homes & Villas by Marriott International reservations. Please visit - https://homes-and-villas.marriott.com/ for more information. Please accept our sincerest apologies for any frustrations you have experienced. We never want a guest to leave with a negative experience and reco... read more
Tried to leave this review for Zip 77030 but HOUSTON BBB links are NO GOOD: my chat with them Marriott on Fannin St link sends us to WRONG hotel on Briarpark Dr (now send me here). Family always Sheraton fans, now certainly Marriott fans; thankful for their bend-over-backwards care of us this last year under HOU Methodist Hosp, care (connected by pedestrian sky bridges). The meals, even dining-in room services were better than even BJs, however more limited they have to be + served even during the 2020 Ch.Virus "lockdown" wh... read more
Business response:
Marriott International thanks you for taking the time to share such positive feedback about your experience at our Houston Marriott Medical Center/Museum District Hotel. We are always interested in hearing how our hotels and/or staff have made such an impression on our valued guests. We look forward to welcoming you again in the traditional spirit of Marriott hospitality. Thank you for choosing Marriott, and we look forward to serving your future lodging needs.
GM was RUDE EMBARRASSING DEMEANING CONTRADICTIVE and CONFUSING!!! Marriott Towanda PA
Business response:
Marriott International thanks you for taking the time to provide additional feedback about your disappointing experience in March. We sincerely apologize for your experience and continued dissatisfaction. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for assistance in these matters. We do confirm your previous contact with v... read more
GM was RUDE EMBARRASSING DEMEANING CONTRADICTIVE and CONFUSING!!! Marriott Towanda PA
Business response:
Marriott International thanks you for taking the time to provide additional feedback about your disappointing experience in March. We sincerely apologize for your experience and continued dissatisfaction. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for assistance in these matters. We do confirm your previous contact with v... read more
Absolutely THE WORST HOTEL EVER!. workers here were very rude and I've gone to Marriott's, and by far this is the worst one yet. Mario O*** (one of the employees) had a disgusting attitude was harassing and following guests in the hotel. He was talking with a very aggressive tone, he burst into my mother's room, and hit my aunt with the door and told everyone who came to give her gifts, to get out or he will call the police. He didn't even give us time to leave. He called the police, and when they showed up he lied and told ... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We sincerely apologize for any difficulties you experienced as we have the greatest concern and respect for every guest’s experience. Marriott takes standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and assoc... read more
Frequently asked questions about Sheraton Salt Lake City Hotel
How is Sheraton Salt Lake City Hotel rated?
Sheraton Salt Lake City Hotel has a 4 star rating with 3,522 reviews.
When is Sheraton Salt Lake City Hotel open?
Sheraton Salt Lake City Hotel is closed now. It will open at 9:00 a.m.
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