Sheraton Salt Lake City Hotel

Tracy J. 

on BBB

3 years ago

Marriott International, Inc. **** ******* ** *********SC 29223-5702 The Manger Laura has made your establishment unfriendly, especially to this disabled veteran, who is here because of a disaster in my homelife. He combative service since my arrival has been nothing but trauma for me. Her actions are as follows 1. Changing of my reservation after I spoke to her that I have to extend my stay, an hour later my reservation was canceled. 2. She walked away as I was speaking to her, sent another employee to service me. Then came ... read more

Cody S 

on BBB

3 years ago

Their customer service appears to be intentionally designed to be obtuse, useless, and confusing. Their customer service reps: cannot call you back cannot email you cannot make decisions All real decisions are made by the local hotel itself, so they have all the power. However all their automated phone systems direct you to their international phone lines. Most likely to delay cancellations so they can't be refunded. They promise to reach back to you in 3-5 business days however keep in mind, THEY AREN'T ALLOWED TO CONTACT Y... read more

Angela D 

on BBB

3 years ago

I am so disappointed in Marriott as a loyal customer for over 30 years and my husband for 50 years. I stayed at a property by a military base to visit my brother on Christmas. The front desk clerk asked for my ID and credit card for incidentals (hotel was prepaid). The individual took a picture of my ID and credit card without my knowledge and used it. I noticed unexplained charges and contacted the hotel and credit card company. The employee was "suspended" for her actions. Last I knew, it is a federal crime based on the am... read more

Cody S 

on BBB

3 years ago

Their customer service appears to be intentionally designed to be obtuse, useless, and confusing. Their customer service reps: cannot call you back cannot email you cannot make decisions All real decisions are made by the local hotel itself, so they have all the power. However all their automated phone systems direct you to their international phone lines. Most likely to delay cancellations so they can't be refunded. They promise to reach back to you in 3-5 business days however keep in mind, THEY AREN'T ALLOWED TO CONTACT Y... read more

Cody S 

on BBB

3 years ago

Their customer service appears to be intentionally designed to be obtuse, useless, and confusing. Their customer service reps: cannot call you back cannot email you cannot make decisions All real decisions are made by the local hotel itself, so they have all the power. However all their automated phone systems direct you to their international phone lines. Most likely to delay cancellations so they can't be refunded. They promise to reach back to you in 3-5 business days however keep in mind, THEY AREN'T ALLOWED TO CONTACT Y... read more

Angela D 

on BBB

3 years ago

I am so disappointed in Marriott as a loyal customer for over 30 years and my husband for 50 years. I stayed at a property by a military base to visit my brother on Christmas. The front desk clerk asked for my ID and credit card for incidentals (hotel was prepaid). The individual took a picture of my ID and credit card without my knowledge and used it. I noticed unexplained charges and contacted the hotel and credit card company. The employee was "suspended" for her actions. Last I knew, it is a federal crime based on the am... read more

Angela D 

on BBB

3 years ago

I am so disappointed in Marriott as a loyal customer for over 30 years and my husband for 50 years. I stayed at a property by a military base to visit my brother on Christmas. The front desk clerk asked for my ID and credit card for incidentals (hotel was prepaid). The individual took a picture of my ID and credit card without my knowledge and used it. I noticed unexplained charges and contacted the hotel and credit card company. The employee was "suspended" for her actions. Last I knew, it is a federal crime based on the am... read more

Mark W 

on BBB

3 years ago

Marriott Bonvoy / Homes & Villa's / Vacasa and 3rd party property vendors. Cancelled a res with Marriott in August for a December stay in Denver. Been dealing with Marriott since mid December to no avail. I am sure i will get a boiler plate response like just about everyone else. I went so far as to escalate to corporate HQ and their Consumer Affairs division as well of emailing the President of Marriott - lip service in return. Saving grace is I disputed the CC charge but assume i will lose the points. I have given them unt... read more

Mark W 

on BBB

3 years ago

Marriott Bonvoy / Homes & Villa's / Vacasa and 3rd party property vendors. Cancelled a res with Marriott in August for a December stay in Denver. Been dealing with Marriott since mid December to no avail. I am sure i will get a boiler plate response like just about everyone else. I went so far as to escalate to corporate HQ and their Consumer Affairs division as well of emailing the President of Marriott - lip service in return. Saving grace is I disputed the CC charge but assume i will lose the points. I have given them unt... read more