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Sheraton Atlanta Downtown
- Hotels
- Atlanta, GA
About this business
Enjoy a relaxing retreat in the heart of downtown Atlanta at Sheraton Atlanta Hotel. Our traditionally-styled hotel offers sumptuous guest rooms, luxurious suites, healthy Southern cuisine, a state-of-the-art fitness center and a refreshing indoor pool.
Location details
165 Courtland Street NE, Atlanta, Georgia 30303 USA, Atlanta, GA, 30303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
ZERO STARS!!! You charged me for $493 for a market stay that I had to cancel!!! I have a CONFIRMED cancellation number, yet I am now told it was an upfront charge that can’t be refunded?????? Without letting you know??? So, that’s how you extort money from your guests? The reason I could not come is because I had to have an emergency hysterectomy due to possible cancer! Wow! DO NOT STAY HERE!!! Be warned!!❌❌❌
Recommendedthe staff is great the bed is awesome it is located in a great spot
very friendly staff, great service
I will never stay in this hotel again. I requested a higher level floor and was told no rooms were available so they put me on the first floor where we had to use the service elevator to get to our room but i watched them check in 50 people or more a couple hours later in the morning. Then the housekeeping crew came into our room 4 times without knocking as if they didnt know we were in the room. Next the pool was shut down for the entire evening for a private event and they made no accommodations for other guests and the fr... read more
Worst experience I have ever had at a restaurant. My husband and I were trying to have a very nice dinner and some how ended up at this place. This is NOT what it looks like in the pictures. It took forever to get a clean table, took forever to get a drink, took forever to get a menu, took forever to get our bill which ended up being outrageous. When you get a mixed drink, they charge you separately for the liquor and the soda so the 3 drinks I ordered ends up being about $55. We ordered pasta and a chicken dish and they wer... read more
Checked in on the app with a 4 pm check in, but when I arrived, after a 6 hour drive, I was told the room wouldn’t be ready for at least an hour. When they finally had a room for me, I was given keys and sent to the wrong elevator and floor. Once I finally arrived at the room it was literally as far from the elevator as possible but my reward preferences are for a room close to the elevator. I sent a chat to the hotel staff to express my dissatisfaction and it took them 35 minutes to tell me they were trying to find a room c... read more
We have really enjoyed our time at the Sheraton! The staff has been so kind and generous! We especially enjoyed the hotel reception, Robert! He went over and beyond to make sure we had a great time! He needs a raise 😉! We enjoyed the food and the service!
Let's see, my husband was visiting Atlanta for a job interview. He was sent away, sent away with no attempt of resolution when his credit card wouldn't clear. He tried to pay cash but they have a policy, fine. He was then told they couldn't take a credit card not present or over the phone. Stressed out he walked away to get air. As I mentioned he was there for an interview the following morning and it was now midnight. So, I called because I have traveled for business and know for a fact they can take other authorized cards,... read more
Business response:
Hello Ms. Moses. Thank you for taking the time to provide us with your feedback. I truly apologize that your husband had to experience this. I would like to speak with you further to learn who your husband interacted with so that we can address this issue. Please email me a good contact number and time to reach out to you at ehawkins@sheratonatl.com. Again, thank you for your time and we hope you will give us another opportunity to provide you with the exceptional service we are known to provide.
ZERO STARS. I stayed at this Sheraton for the Super Bowl and unfortunately they dropped the ball at every turn. The only good thing about this property is how friendly/accommodating the bellhops and concierge were. With that said, the room was dirty, smelled like smoke, and poorly run. My card was charged well over a thousand dollars without authorization. Take your time and read the reviews, everyone is having similar problems with credit cards/management. Spend your money elsewhere.
Frequently asked questions about Sheraton Atlanta Downtown
How is Sheraton Atlanta Downtown rated?
Sheraton Atlanta Downtown has a 3.3 star rating with 463 reviews.
When is Sheraton Atlanta Downtown open?
Sheraton Atlanta Downtown is closed now. It will open at 9:00 a.m.
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