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Sheraton Atlanta Downtown
- Hotels
- Atlanta, GA
About this business
Enjoy a relaxing retreat in the heart of downtown Atlanta at Sheraton Atlanta Hotel. Our traditionally-styled hotel offers sumptuous guest rooms, luxurious suites, healthy Southern cuisine, a state-of-the-art fitness center and a refreshing indoor pool.
Location details
165 Courtland Street NE, Atlanta, Georgia 30303 USA, Atlanta, GA, 30303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My sister an i stayed here for the weekend. We arrived earlier than our check in time, an travelled all the way from kansas. The front receptionist found us a room with queen beds an got us in right away. Thankful for that. Not to mention we payed for parking in the garage the whole weekend, but we had to find parking Saturday night because other people some bow took up all parking space but come to find out our parking spot was sold for the clubs downtown. The man said they would give us our parking money back today when we... read more
Business response:
Thank you for your review. We apologize for the parking mix-up but are grateful that didn't damper your overall experience. Take care!
I TRULY LOVE THIS HOTEL AND WOULD MOST DEFINITELY RECOMMEND IT TO OTHERS. IT WAS NICE, CLEAN, STAFF WAS AMAZING, ROOM SERVICE WAS EXCELLENT. WHEN EVER I GO TO ATLANTA I WILL BE STAYING HERE ALL THE TIME..... THANKS SHERATON FOR THE AMAZING SERVICE....
Staff is so friendly. Room was nice. Great location.
Hotel is clean but a bit outdated. Front desk staff were trying but we're not terribly friendly. Bellman was very friendly.
The hotel was nice and clean. Our stay was good however we were given one price when we reserved the room and when we checked in the price was 54.00 more and no one could explain why or fix the problem even though on my confirmation email it was the correct price I was given. Also when we reserved our stay we were too have 2 rooms close together but one room was all the way on the other side of the hotel.
Business response:
HI Beth, please send an e-mail to our Guest Services Manager, Chris Garcia, so we can better serve you in this matter. You can reach Chris at cgarcia@sheratonatll.com. We appreciate your feedback as it helps us grow and make our weaknesses stronger.
Worst hotel my husband and I have EVER stayed in. Payed $130 a night on top of a $50 security deposit (that we had no idea we had to pay before hand) also having to pay $22 for parking in a place WE PAYED TO STAY AT. The "complementary" water in the room was $4?!?!?! Let's not forget about the bums yelling and screaming in front of the hotel begging for money while openly drinking alcohol!!!!!!! oh and Not to mention my husband and I also got bed bug bites. WORST HOTEL IN ATLANTA AND WE WILL NEVER STAY AGAIN!!!!!!!!!!!!!!!!!... read more
I arrived at 530pm, Sunday, May 29, 2016. My reserved 1 queen bed room was not ready, even though check-in time was 3pm. Sheraton check-in clerk said I could: 1. Wait till it's ready (bad option) 2. Take a 2 Full sized bed room (not what I wanted or booked) 3. Pay $15 more for a king bed room (bait and switch which is illegal, by the way) I asked the check-in clerk to give me the king bed room without the $15 up charge. She said she could not do that. If she had, I would have been totally satisfied. I told her I was NOT TOTA... read more
Business response:
You can also reach out to our Guest Services Manager, Chris Garcia at cgarcia@sheratonatl.com.
It's perfect I love this place! Love being an spg gold member
We came to Atlanta to take our kids to the Zoo. My husband found this hotel that is close to the zoo so we went for it. On their website it looks great! In person is a whole new level! They are not small kid or handicap friendly at all! I put my 5 month old and 2 year old in a double stroller thinking it would be easier, well I was wrong! Steps everywhere while we was trying to get out of the parking deck! Then we finally get to the elevator to get to the lobby and the door shuts on me while I'm trying to get my kids in! Als... read more
Business response:
Amanda, please accept our sincerest of apologies for the poor impression you and your family experienced. This is not the standard of service we live by and we are disappointed we missed the opportunity to truly make a positive, memorable impression. All we hope for is an opportunity to turn this experience around and provide you and your family with one you deserve. Please send us a message where we can reach you directly and rectify this review. Take Care!
Frequently asked questions about Sheraton Atlanta Downtown
How is Sheraton Atlanta Downtown rated?
Sheraton Atlanta Downtown has a 3.3 star rating with 463 reviews.
When is Sheraton Atlanta Downtown open?
Sheraton Atlanta Downtown is closed now. It will open tomorrow at 9:00 a.m.
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