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Sheraton Atlanta Downtown
- Hotels
- Atlanta, GA
About this business
Enjoy a relaxing retreat in the heart of downtown Atlanta at Sheraton Atlanta Hotel. Our traditionally-styled hotel offers sumptuous guest rooms, luxurious suites, healthy Southern cuisine, a state-of-the-art fitness center and a refreshing indoor pool.
Location details
165 Courtland Street NE, Atlanta, Georgia 30303 USA, Atlanta, GA, 30303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Overpriced and ridiculous parking fees and Internet fees. Could have stayed at holiday inn same price for a room and no parking or internet fees. Thankful only have to be here one night
Ironic, it's a pet friendly hotel.... yet I am here for a 3 day workshop and having to pump in my car or the bathroom. I wonder what their employees do. Awful, awful, awful!
Very nice staff and rooms are nice and clean, but we booked online and was told no more fees apply. After arriving there was a $50 (refundable) fee which is understanding, but to have to pay $22 a day in parking at the hotel you chose to do business at is ridiculous. On top of that you pay this high priced parking and signs ate posted saying not responsible for vehicles or content. It seems like at these prices you could hire security to patrol the parking deck. The pool was awesome too.
Business response:
Thank you for your review. We appreciate your feedback. Our security team does patrol our parking areas, but this is a common policy of most parking decks in the city. We hope you were able to enjoy your stay and the pool. It's a great spot to relax. Take Care.
Horrible horrible service. They overbooked and bumped us to the airport with no knowledge until checkin. Then promised to deliver bags and over 5 hours later they still have not arrived.
Business response:
Sarah, we are sorry to hear about your relocation and the delay of your bags getting to your relocated hotel. Please directly message us so we can find out more. Again, we apologize for your undesirable experience. We would appreciate an opportunity to make this right.
Worst experience ever trying to book a room. I would not recommend you stay here, however since it is so hard to make a simple reservation I suspect you that it is not possible anyway. Also asked to speak with manager (because that is what central booking told me to do) and they would not speak with me! Unbelievable!
Business response:
Amanda, We are extremely sorry to hear about your reservation experience. This is unlike majority of our guests experiences. We would like to find out more. Would you mind directly messaging us so we can have an opportunity to investigate on our end and devise a plan to make this right by you?
Amazing hotel!! The staff was extremely nice & helpful. They made me feel right at home. I had a beautiful view into downtown on the 8th floor. The room came with water bottles & a refrigerator. I am definitely going back to stay, I highly recommend them hotel. The pool area is beautiful as well.
Business response:
Thank you for your review! We apprecaite your kind words regarding our rooms and staff. We look forward to having you back!
Very good service. Guest services very friendly. Excellent customer service.
Business response:
Thanks for sharing your kind words. :) we are glad you are enjoying your stay!
This is a great place to stay! Employees are friendly and accommodating.
Hundreds of guests and no charging stations in lobbies or meeting rooms.
Frequently asked questions about Sheraton Atlanta Downtown
How is Sheraton Atlanta Downtown rated?
Sheraton Atlanta Downtown has a 3.3 star rating with 463 reviews.
When is Sheraton Atlanta Downtown open?
Sheraton Atlanta Downtown is closed now. It will open tomorrow at 9:00 a.m.
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