Sears Auto Center

Yvonne H 

on BBB

5 years ago

Sears’ business conduct is unethical and dishonest. Sears promised a delivery date after the order was replaced, discount on the price, and a credit towards a future purchase. We did not receive our order until weeks after the order date. Furthermore, the discount and credit towards a future purchase were not received. Please do not be lured by Sears' prices and claims, what they promise and actually deliver are not the same. 

MegH. 

on BBB

5 years ago

Since I cant leave a zero star rating. Do not waste your time. They made me lose 2 days of work, and canceled the second appointment on me, without contacting me via phone. Evidently parts need to be confirmed. I didnt know they were being shipped to me, and there were no directives in the box. I have wasted so much money, and no repair. All they are successful in doing is hard selling their warranty plan. 

Emily B 

on BBB

5 years ago

If you feel like sitting on hold for and hour, being lied too, being told you have to pay for services up front in full before they are completed, then having your money stolen. This is the company for you. Now I have to go contact my cc company to make a fraud claim. Good luck. 

Jamette H 

on BBB

5 years ago

I bought a refrigerator two years ago. In June it went out. I call sears to use my warranty and that was the beginning of my nightmare. They said no one was available to come and repair my refrigerator until June 19th. I was very unhappy but accepted the appointment. On the 19th no one came out. I called to see what was going on and sears told me that the appointment was canceled because the tech was not sure he had the right address. They rescheduled me again for two weeks later. The tech came out and said a part needs to b... read more

Kathy H. 

on BBB

5 years ago

We ordered a refrigerator online on June 20, 2019. Within minutes, we cancelled the order by calling the customer service department. We were told the request to cancel would be submitted, and we should hear back from them within 72 hours. In the meantime, the refrigerator was sent to our local store, our account was charged $510.38, and we continue to receive emails stating the order is ready for pick up. We have called the customer service department four times and have received no help in getting the order cancelled or ou... read more

Gwen B. 

on BBB

5 years ago

Sears customer service is horrible!!! I scheduled a service for my tractor (lawman mower) which will not disengage the blade. A tech came and said he did not see a problem. He did not want to double check as I explain that it does not do it all the time. Two weeks later the same problem. I scheduled another appointment. The tech was scheduled to arrive between 1p and 5p on Monday. At 455p, I called to find out the status. I was told he was in route to my home. At 656p, I called again and was told that the tech was unable to ... read more

Mark H 

on BBB

5 years ago

I was very upset with your Sears Home Warranty group, Scheduled a repair for Wednesday 07/17/2019 between 8 and 12, no one showed. Called at 12:30 they assured me that someone would be out soon. Waited until 5 and called again to find out the repairman had called in sick, but noone on his/her route was told of this to resechedule. I asked to be first the following day and was told I had to reschedule until this Wednesday. I had to take a vacation day to wait for a repairman and now I have to take another day? Is this how Sea... read more

Robert U. 

on BBB

5 years ago

On 6/19/2019 Sears Home Services arrived to troubleshoot and repair an issue with the water and ice dispenser on our Whirlpool refrigerator that would only work intermittently. The repairmen arrived and after making some checks on components, and talking to another technician on the phone, determined that the problem may be in the wiring in the door and could not make the repair because parts were no longer available. I paid the $105.93 service charge. The problem now is that the dispenser no longer works at all ,not even in... read more

Anthony M 

on BBB

5 years ago

? ? ? ? ? ? ? ? ? 0 ? ? ? ? ? -9 -8 -7 -6 -5 -4. -3 -2 -1 0 1 2 3 4 5 ?????????????????????????????? ?? - THIS IS MY ACTUAL SEARS STAR RATING FOR WARRANTY AND CUSTOMER SERVICE !!!!! My family and I are on our 6th week without our 2 year old Kenmore ( LG ) refrigerator. We were advised at the time of purchase to add the Master Protection Warranty to have the best in house coverage by factory trained service technicians for a additional cost of approximately 325.00 , ( which we bought ). Now , after attempting to have what sho... read more