Sears Auto Center

Donald J 

on BBB

5 years ago

I brought a refrigerator from sears in October it’s not a year old and the refrigerator has went out 3 times already. I bought the warranty but it’s a nightmare trying to use it. They scheduled me for a tech to come out, I left work early to meet him at home he never showed. They informed me they forgot to assign someone to the appointment, now nothing is available for another week. Guy shows up today, I took off work this time and walks in and says there’s nothing I can do because the refrigerator has not been plugged in fo... read more

Marina M 

on BBB

5 years ago

Do not use Sears Repair service. I called to have a repairman diagnose my refrigerator noise because I trusted Sears. It worked fine it was just ticking. I knew it was the Start Relay device and he confirmed it was. He was going to bill me $371.53! I knew I would have to pay a $90 diagnostic fee but was told that would apply to the repair but it didn’t. So for a $20 part I thought it would be $100-$150. Sears bills by job code not by the time it takes to do a job. I had my refrigerator pulled out, the back off, a spot light ... read more

Robert H 

on BBB

5 years ago

I bought all of my appliances from sears for my new house. The brand new washing machine will not make it through a cycle without tripping a breaker. After trying many outlets on different outlets with the same result, I called sears. After 3 days of having no washing machine, they sent a tech to look at it. He said it "sat in the warehouse too long and needed to be recalibrated" and the problem was fixed. As soon as he left, the breaker tripped. I called sears back and they refused to send a tech back out until i called and... read more

Kate G 

on BBB

5 years ago

Website descriptions Lie, you contact customer service for clarification, and they lie too...so I ordered a Split King bed base, they send me a Solid King base. Now, though it is still In Box and Untouched (I guess it's a Good thing their "white glove delivery" is crap?), they refuse to take a return!! Instead they insist they will replace it with Another Wrong Solid King! Complete Morons at this company - that is Not what I ordered and I am Owed a Refund!! Have spent a solid week trying to get this fixed and now had to reso... read more

Phil L 

on BBB

5 years ago

Do not buy anything from them. Went online and bought an ac window unit and got the order confirmation and it said used. Called them back to.cancell and now they want to hold my money for 3-5 days. Never again!! 

jan w. 

on BBB

5 years ago

they don't deserve 1 star. Been waiting 3 weeks to have refrigerator repaired. Never buy appliances from sears Still waiting 

Strat Cat 

on BBB

5 years ago

Sears is awful! They used to stand by their products and service. Broken fridge, 3 repairs in 3 weeks, would have taken longer had I not been very abrasive to them and on the phone constantly. 3rd repair and thing still not working, all other repairs were to redo things they did not do right, multiple wrong compressors, metal slug blocking the line. I paid for their incompetence and have no recourse, they make me start over rather than send a tech right back until the job is done right. I have tried repeatedly to contact cor... read more

maribel d 

on BBB

5 years ago

Lousy customer service, I order a boys suit and it was in stock online and it still shows in stock. I received a receipt in the mail but not a package. The first representative I chatted with told me the package was deliver and I stated it wasn't just got a receipt. We went back and forth about it until I ask for a supervisor contact number. He didn't give me one instead told me a supervisor was able to chat with me. How is it you can't talk to no one on the phone but you can chat with them online? Anyways I was asking for a... read more

Alicia T 

on BBB

5 years ago

I didn't think receiving a refund for an item would be so difficult. Even fashion nova is not this terrible. Had to call on three separate occasions to be told that there was no refund processing. Hopefully, now it is fixed, but I doubt it since it has been over one month since the initial phone call. Why is this so difficult? and why does every customer representative keep lying to me? This is a terrible customer service department. The higher-ups need to get their stuff in order and process the dang refunds.