Sears Auto Center

Jill H. 

on BBB

5 years ago

Less than 1 star. I just cancelled by Sears Hime Warranty which is nothing but a scam. The repairs on my fridge started a year ago. They quoted me $900 to repair my ice maker! However, if you sign up for the warranty, that number is magically drastically reduced. The parts for it arrived and they sat here for months because they kept rescheduling my appt. in August the repair was finally made and this week I am now having the same problem. My fridge is leaking water on the floor and they can’t come out here until Dec 9th! It... read more

Natacha S 

on BBB

5 years ago

Purchasing a warranty for my washer, dryer and cooktop from Sears was the worst mistake so ever made. My washing machine stopped working on 8/31/19. 1st app 9/15/19:parts ordered; 2nd app 9/28/19: service person never showed up because they said it was a 2 person job 3rd appt 10/05/19: service person showed up -replaced all parts- washing machine still doesn’t work- orders another part 4th appt: 10/3/19: appt rescheduled without my permission because technician called out sick 5th appts 10/4/19: no one shows up and appointme... read more

Dennis M 

on BBB

5 years ago

Sears used to be one of the most admired and profitable Fortune 500 companies. Sad to say they no longer deserve those accolades and based upon our recent experiences, I doubt they will be in business much longer. On October 30th, we purchased a refrigerator and microwave online from Sears. When Sears submitted the charges to my credit card company, something went wrong. The monies for the refrigerator never were posted to my credit card and, according to the credit card company, Sears posted the monies for the microwave and... read more

Lindsey 

on BBB

5 years ago

We purchased a Kenmore Elite refrigerator from Sears in March of 2016, the compressor has failed so a service technician was sent to our home to diagnose what we already knew- that the compressor had failed. The new compressor was sent to our home and we were given a service technician appointment day and time of a 5 hour window. Since that time, we have now been without our refrigerator for 6 weeks as Sears continues to reschedule our repair appointments with excuses such as: "the repair technician is ill", "the repair tech... read more

Michelle B 

on BBB

5 years ago

It is becoming more and more apparent why Sears is closing. I have used Sears Home Services for years and am appalled how awful it has got. I have tried to get a duplicate copy of a receipt for months and every time my appointment is supposed to take place, I take off all day, just to be told about 2 hrs before the end of the day that the appointment is cancelled. It takes 1-3 weeks to get another appointment which ends in the same way. NO ONE at Sears will do anything about this!!!! I have been told that the service tech is... read more

Anna E 

on BBB

5 years ago

We cancelled an order of over $1,000 for a dishwasher, which they couldn't get their crap together and deliver it, over 13 business day ago. We still haven't receive our return $. When I called, after waiting on the phone for 45 minutes to talk to someone that I could hardly understand, they said that it would be 7 to 10 business days! I think I just got scammed by Sears.com online orders from who knows where. 

Toya E 

on BBB

5 years ago

The home service is okay - But the billing is horrible! I paid the fee on the day of the service and was sent a receipt acknowledging my payment. A month later, I receive an invoice saying I didn’t pay and would be sent to collections if not paid in 90 days. I take my credit score seriously, so this triggered me. I called the number that was provided on the invoice and was on hold for so long that I hung up. I then got into contact with someone via online chat and they forwarded my inquiry to billing. Someone left me a voice... read more

Ralph W 

on BBB

5 years ago

Placed an order for a box of 50 items on their online marketplace from a seller and received only 1 item. I contacted the seller to either ship the missing 49 items or a pre-paid return label. He refused both. Sears online shows to have a "Marketplace Guarantee We want you to shop Sears Marketplace with confidence. If you’re not satisfied with your Marketplace experience, Sears will step in and help. If we can’t, we’ll refund the cost of your order—including shipping." so, I contacted them by opening a case and explained eve... read more

Deborah F 

on BBB

5 years ago

Sears service is horrible! I purchased from Sears a LG refrigerator on Aug. 25, 2012. It has been serviced Dec, 2016, Jan, 2018, and Oct, 2019. The most recent service call was on Wednesday, Oct 16, 2019. I called Sears Repair who uses Lessna Repair Service for my warranty protection. The Technician (David) arrived at 8:00 am on Thursday, Oct 17, 2019 to access the refridgerator. From my house he called a Manager to discuss the situation and was told that it sounded like there was a constriction in the line and Nitogen was n... read more