Sears Auto Center

Saikat R 

on BBB

5 years ago

Horrible customer service. On Sears.com, there was a table tennis table on sale the price was $179 (regular $399). So I ordered it. before i got shipped. I checked that the color is grey which i dont want. So, I called sears customer service to change the order. I asked the customer service representative to make the change and that person replied to me that she will cancel my current order and make a new order for the blue one with same price. I said okay. She asked me to wait some time and i waited. the she asked for credi... read more

Bradie S 

on BBB

5 years ago

I ordered a treadmill on line and it said it would be at my address by Dec 30. I placed the order and the delivery date was the middle of January. So I canceled the order at the same time which was Dec 17. I have yet to receive a credit on my credit card and have contacted the store several times. I am very angery that they still have my money and have not credit my card and it has been 14 days! 

stephen b 

on BBB

5 years ago

I will never use sears home Services. If you decide to use this company please beware. The Tech told my wife it would cost $300 to fix my dishwasher as the motor was broken. I go to find out after when i got home that Sears charged $270 in labor for a job that ended up only taking 20 total to fix. i called Customer service and talked to management. They told me they have no control over pricing and to call the tech who did the work. I spoke with the Tech and he told me it was Corp who decides the pricing he cant change it...... read more

Patricia m 

on BBB

5 years ago

horrible company. The government/ department of consumer service needs to be involved immediately. 

SL G 

on BBB

5 years ago

They failed to provide me with a roof that does not leak and failed to close permit. Installed after hurricane michael. They subcontracted out the roof job to a bunch of guys who showed up in an unmarked van (none of them speaking English) and got my roof installed in 6 hours. It shows too. 6 months ago, i saw a dark stain on my ceiling, and now another one...even bigger than the first. I called Sears and got the runaround. They sold out to Transform LLC and i had to deal with a Transform rep, who then quit (after promising ... read more

Lisa L 

on BBB

5 years ago

Sears is a disgrace, pure and simple. Let's start with my call on October 3rd to get a quote on a repair, due to a bit of water dripping at the bottom of my Kenmore refrigerator. I thought maybe we needed a new filter, so I replaced it, but that was not the problem. I followed the water line from the back wall to the bottom of the fridge and still did not see the problem. Thus my call to Sears for a QUOTE. 10/3/19: I spoke with Louie: Told me there was an $89 diagnostic fee. Parts would be applied to service fee. So a new Se... read more

CL 

on BBB

5 years ago

Waited over a month for appliances to be delivered. Delivery was supposed to be between 1:15-3:15 today. Delivery man called at 11:30 am to say no one was home, meanwhile I was at home waiting on the delivery. Refused to redeliver. Customer service is a joke. Waited for an hour now on the phone and still no representative. Repetitive message about visiting their website or Facebook page. Now I have to keep calling to get my money back and I still need to order my appliances elsewhere. Worst company I’ve ever dealt with. 

Rodney K 

on BBB

5 years ago

Near McKinney, TX. ordered new windows thru Sears. Was told by sales rep. they could do window install on a Sat. 11 windows installed in 1 day. That was a joke. Was called on a Monday and said they would be there on a Tuesday to install. I have cancer and do treatments every day. Told project manager would have to leave my house every day at noon, Well 2 men showed up at 11:30am to install 11 windows. Didn't know these men. Told them they would have to come back next day at 8am. They told me they couldn't do that cause it wa... read more

Rebekah A 

on BBB

5 years ago

I purchased a washer machine which was replaced with another of the same model less than a month later. The replacement did not work either. Sears outlet in Richmond does not have a working phone number, the sales rep will not return my calls on the cell phone number listed on his sears business card. Sears customer service will not help because it is an outlet store, sears outlet customer service has twice canceled the purchase and said it would be picked up, it has never been taken off my card nor has it been picked up. Th... read more