Sam's Club

Pierre B. 

on BBB

2 years ago

I was added to my wife's account and I paid the add-on fee using my credit card. When it was time to renew her account, Sam's charged my credit card $140.00 without asking me. At the time I signed up, I was not asked or given the option to opt out (if its their standard policy) of auto renewal. My wife had 3 credit cards already on file with them, which had been used in the past for renewal. I tried to contact Sam's on multiple occasions (at least 7 times) and each time I would get passed to another department who was suppos... read more

Gary B 

on BBB

2 years ago

I joined the club and paid the $45 membership fee with my credit card. Everything was kosher for the first day, as I was issued a member number and able to create an online account and login and use the app with no problem. The next day I could not login at all. The app didn't work and the reset password function didn't work. I contacted customer support and they said my account was closed for security reasons but no explanation was given for what was wrong with the account. The card used to open the account has always worke... read more

Michelle C 

on BBB

2 years ago

I don't recommend ordering online at Sam's Club! I have had two very nerve racking experiences and therefore WILL NOT have a third! The first time I ordered online was when I sent (attempted to that is) something to my daughter in the Military overseas. The item took forever to get there (not blaming Sam's Club for issues with the US Post Office) however when it finally arrived it didn't work. But having to only communicate with their Customer Service via Chat (multiple times!) was a frustrating ordeal on several levels. The... read more

Ashely M 

on BBB

2 years ago

I talked to chat customer support to cancel an order 5 min after placing it and then was told they couldn't cancel it. I needed to call fedex once I get tracking. I got tracking, FedEx said only Sam's can cancel or change address. Called Sam's and was told Sam's was told by fed ex there is a policy where they cannot change anything... The run around is CRAZY! I then was told to keep an eye on the package and maybe they can catch it and have it sent back. I asked if I miss it before its delivered (to the wrong address - my ty... read more

Janette S 

on BBB

2 years ago

Beware, they will renew your membership automatically without giving you heads-up. I was shopping at Sam's and the worker asked if I wanted to renew my membership and I told her I wasn't going to renew it. Today I get an email telling me they took the money out of my account to renew my membership. I called the corporate office to get a representative, English was her second language. She had more trouble understanding me than I did her. After 20 min of trying to understand each other, she said she had to send me to a cancel... read more

Bonnie H. 

on BBB

2 years ago

Sam’s Club travel and entertainment is the most horrible experience ever. I purchased Metallica tickets April 2022. I spent 456.00 for 2 tickets. I was told I would have tickets 48 hours prior to event August 14th. At 48 hours no tickets, I contacted customer service and I was told 1-3 hours. Once again no tickets. I called again and I was told by a supervisor by 1pm pacific time which is 4pm my time, still no tickets. Called again and was offered an upgrade on tickets and they were actually downgraded. I was not pleased so ... read more

Ashley S. 

on BBB

2 years ago

To: Sam’s Club CEO/Management Team It is with a heavy heart that Im bringing you this bad news that took place at your Sam’s Club 7325 Jonesboro Rd. Morrow, GA 30260 location. I Ashley wrestled with writing this letter because I’ve never felt so much anxiety in my life from the events that took place here by two of your associates. On July27,2022 I Ashley walked into Sam’s Club to drop off my prescription at the pharmacy. When exiting the store there were two associates standing at the door. As I proceeded to leave the store... read more

Megan L 

on BBB

2 years ago

It has been ten days since my Sam's Club account was hacked despite me having two Factor authentication on my account which leads me to believe this was internal. Within 20 minutes of finding out I was hacked I had canceled my bank card and reset my Sam's Club password to avoid further fraudulent orders. Mind you I can't even remove my bank account information or personal information from the online account because they require you to keep something on file. Upon calling customer service they told me they would cancel the or... read more

Taruna P 

on BBB

2 years ago

I recently sold my business and had no intention to renew the Sams membership.However,Sams charged my business debit card for Auto renewal on membership that i never signed up for.When i called customer service dept,they said they have refunded the money which i still havent received it.I called back a week later to find out the status on refund,Now they are telling me that they have escalated to the other department that handles refund and that someone will contact me.I still havent receive any calls nor my refund.I don't k... read more