Sam's Club

Patty B 

on BBB

2 years ago

I would give a negative star if I could!! I purchased an e-giftcard for Southwest Airlines online at Sam'sClub.com for a friend's upcoming birthday. My payment went through just fine and I received an email of confirmation. The website said allow 24-48 hours to process. Late the next night, I still haven't seen my e-giftcard, so I checked my Sam's Club account to find out my order was canceled. I never got an email explaining what had happened or that my order was canceled. So, I started a live chat. After chatting with 2 di... read more

Phyllis S 

on BBB

2 years ago

I cancelled my membership with Sam's Club in 2021. In 2022 I did not notice the charge for auto renewel of membership. I just checked for January 2023 and they automatically renewed my membership for Sam's club $110.00 and would not refund the membership for 2022. They said they had no record of my cancellation and at the time I cancelled Sam's Club did not inform me that I needed to cancel the automatic renewal for membership. I got transferred 3 times to finally get the correct person to cancel my membership. They then tra... read more

William O. 

on BBB

2 years ago

We ordered the manhattan media fireplace online. It arrived two days ahead of schedule, when we got home from work we opened the box and it was damaged. We immediately contacted Sam’s club customer service and they replied “no problem, we will replace it and that someone will contact us within 72 hours”. We gave them our contact information and waited. The next day they left a voicemail that we could barely understand, the only thing we understood was that we did not have to do anything and that they will schedule a pick up.... read more

Cassandra B 

on BBB

2 years ago

Sam’s club charged me $664 for a fireplace that I never accepted because it was severely damaged. The driver would not give me any paperwork stating that since I denied the delivery he wasn’t required to give me any, and trusting silly old me believed him:: In hindsight, I think he didn’t give me any proof because he was trying to save his job because he shouldn’t have been carrying a 200lb item without assistance. I’ve been in dispute with Synchrony bank who sponsors the Mastercard for Sam’s. Since October 2022 I’ve gone ba... read more

Thomas L. 

on BBB

2 years ago

I have been a loyal Sam's Club member for over 20 years and was happy shopping there until they implemented deceitful practices and lied to me. The Customer Service Staff (Vrindra and Joseph) perpetuated those same lies and practices. Hence, I returned an item today and was informed that I paid for it with CREDIT! NOT SO!! I make ALL purchases with DEBIT, so that if I am disappointed with the purchase, I may return it for my CASH back. The days of Debit Card returns being honored for cash at SAM'S CLUB in Sterling VA are OVE... read more

Leslie W 

on BBB

2 years ago

Don't ever let them renew your membership at a check stand. Last year I did that and without my permission, they checked the box for automatic renewals. My bank flagged it as fraud but it went through anyway. I learned that they do this at the check stands and you have to tell them no. I never use my debit card for automatic renewals of anything so this is how I know they did it without my permission. They don't really care what their customers think about them. 

Beverly S. 

on BBB

2 years ago

No customer service No one helps, just brushed off to another person You can never speak to a manager Better off going to Aldis There you are greeted and stopped just to see if you can be helped. If you order home delivery make sure you have a week of food to last you , you might get your delivery in a week. They take no responsibility when you do not get your order the delivery is from a third party, advised to call corporate office, when you call corporate you get someone from out of state, then your put on hold for 34 min... read more

Velecha R 

on BBB

2 years ago

Sam's Club renewed my membership without my consent. They took $50.00 off my card without letting me know and when I called them to refund the money they told me it could take 5 to 7 days. They were able to take the money right away but not give it back. 

Eric T 

on BBB

2 years ago

I joined Sam's Club as a new member through one of their promotions: Membership for $50 plus $50 off your first purchase in store. I received an email including the 27Y9X Join Offer code. On my first in-club purchase, the discount did not show up at register. Customer service basically kept saying "I've never seen a deal like this before" or "did you put the code in when you signed up". My response of showing them the deal details and the email showing the offer code in the email were met with blank stares. I showed them a S... read more