Sam's Club

Tim C 

on BBB

2 years ago

I purchased a Members Mark pro grill on 4/11/23. I put it together same day there were screws missing in the package also the igniter button didn't work. Called the hot line and told them about the faulty switch. They were suppose to send me parts. A week later got parts but not the part requested. Called them again last saturday and ask for a manager they said they would have them call me the next day. A week later no call or part. Its now going on 2 weeks and still unable to us grill unless i want to lite it manually. Very... read more

LISA H 

on BBB

2 years ago

Be wary of your finances with Sam's Club. Last week my husband received 2 notifications from different credit card companies asking if he had made purchases at Sam's Club. Our answer was no. Not for about 1 month. We had the charges denied. After several rounds with customer representatives I found out that our membership had lapsed and we were on automatic payment. NEVER EVER in the decades of being a member did I use automatic payment. It appears it get turned on when you pay you membership at the cashier (REALLY?). I pay ... read more

Michael L 

on BBB

2 years ago

I would give them NO Stars if I could. This club will not help me resolve my issue. I've been told by TWO managers on duty that they'd call me back, but NO! My membership does NOT work for online orders, either for pick-up or delivery. I have called the helpdesk over 10+ times (I'm not exaggerating) and every one of those FOREIGN "Promise" me that they will call me back to resolve my issue. Have they called me back? NO! I've been unable to use my membership online since the beginning of December and I am DONE with Sam's Club... read more

Jae J 

on BBB

2 years ago

My name is Jasmine K*** and I have had the WORST experience with SAMS , where I am requesting a full refund of my money. First of all on April 5th I was charged $110.00 on my debit card for ( Auto renewal) for my SAMS membership. When I first signed up for it, I NEVER elected to be in the auto renewal but apparently the sales rep at the ( Clairmont Atlanta GA location) did. Today April 10th I also see that ANOTHER charge came out today. A total of $220.00!!!! When I called SAMS corporate number on April 5th, I asked them to ... read more

LISA N 

on BBB

2 years ago

I AM WRITING TO YOU TODAY TO LET YOU KNOW HOW THOROUGHLY BOTHERED AND UPSET I AM AT YOUR MOST DISTURBING PRACTICE OF TAKING MY MONEY, NOT DELIVERING, MY FULL ORDER AND NOT INFORMING ME OF SUCH! I PLACED AN ORDER ON MARCH 3, 2023 FOR MY GRANDDAUGHTER, WHOSE MOMMY IS BASED THERE SERVING OUR COUNTRY IN THE USA NAVY. I REALLY WANTED HER TO RECEIVE SOMETHING SPECIAL FOR EASTER. I PLACED AN ORDER ON MARCH 3, 2023 TO MAKE SURE IT WOULD NOT ONLY ARRIVE IN TIME, BUT TO INSURE THE ITEM WAS IN STOCK. I DID NOT FIND OUT UNTIL APRIL 6, 2... read more

Mia D 

on BBB

2 years ago

PARENTS BEWARE of Sam's Club in Waldorf, MD! On two separate occasions, two employees backed up by management refused to load my groceries into my cart because my child was in the cart. The store has an unofficial policy that they will not load carts with children in any parts of the cart. I informed a manager that this was discrimination and an accessibility issue. She dismissed it, and in fact, when I informed her that the store could be sued, her reply was, "sue us!" I reached out to the general manager after the first in... read more

Kelsy C 

on BBB

2 years ago

I placed a delivery order. I never received it, but was charged for it. Never notified if the order was canceled or if I would be refunded. 

Katy B 

on BBB

2 years ago

I purchased a membership through Groupon and Sam’s club took it upon themselves to put my account on automatic renewal. When I told them I wanted it cancelled and refunded and they can’t refund it. They said they could give me a gift card or I would have to give them a a full credit card number (and all information associated with it) to send me money back. If they have my number on file for charge it, they should have it on file to refund it. I am filing a dispute with my bank, but I should never have been charged in the fi... read more

virginia c 

on BBB

2 years ago

I received a withdrawal from my account from Wallmart for the amount of $110.Since i had not bought anything from there i called bank and canceled my card.A couple of days later a fee of $110 was removed from Sams Club , at no time did i give them permission to take money from my account . This is WRONG!!! I called both Wallmart and Sams and got NO satisfaction ! Businesses should not be able to do this!