Sam's Club

Halah J. 

on BBB

2 years ago

I purchased an outdoor grill since June/July the grill is not working properly and i have been contacting sam’s club since to pick it up. They will not pick it up and want me to drop it off and its over 500 pounds. It was ordered on line and delivered and i an unable to drop off a 500 pound grill to a location that is 45 minutes away. The grill was over $2000 and now i am stuck with it. I was told the only way to receive a refund us for me to take it back my self which i am unable too. They are refusing to pick it up. 

Alex B 

on BBB

2 years ago

Don't fall into the trap of order e-gift cards for cheap through Sam's Club. I purchased 2 gift cards on 11/24 online. I have escalated 4 different times at this point with absolutely no help. I provided proof that I purchased the gift cards and when I inquired about why I received and email that stated ... "Your gift cards have been delivered", they stated that it was a "glitch". Finally got the email to get my gift card numbers, only to go to the link and get an error message. Tried it on 3 separate devices. The last time ... read more

Nila P 

on BBB

2 years ago

Sam's Plus Members BEWARE: the company claims that plus members receive free shipping yet on most items the cost for shipping vs. store pickup is higher. This is deceptive and should be illegal. Sam's is promising a benefit they don't deliver. Next time you order, compare the costs ... it is subtle, sneaky and just plain WRONG. 

Brendan B 

on BBB

2 years ago

Dear Sirs or Maam; Online it said five units were available at my local Sam's store located at 7970 North Mesa Street, El Paso, Texas 79912 at that it would be available for instore pickup between 9 and 10 AM on Monday December 5th. I went to the SAM's store on December 5th for pickup and I was told that the unit was unavailable and had been sold out. I told them that online it said that five were available at the store itself. Then when I went to the store to pick up they told me that there were none available. So essential... read more

Stephanie G. 

on BBB

2 years ago

Well, I went because of the price. The first prescription was not correct. I went back. The second one was different, 3 weeks later. I waited 3 weeks to adjust. I was calling each week saying this wasn't correct. They spoke to me like I was an idiot. I was told I had a zero balance 3 times, because I had paid, my insurance had paid and we were square. I called a 3rd time. They put me on hold and never returned. I took my script to Vision Works. They said I would have never been able to see because the minus should have been ... read more

Vicky C 

on BBB

2 years ago

I bought a diamond ring at Sams Club and they offered an extended 2 year warranty. I usually don’t buy these but thought it would be a good idea in case I lose a stone. Well, I lost a diamond chip and tried to use my extended warranty which was Allstate. I called the number provided on my warranty and talked to Customer Service to try to find out what I needed to do. They informed me that they only covered mechanical and electrical problems. Really! For a diamond ring. I asked why they offered an extended warranty for a diam... read more

CARLOS M. 

on BBB

2 years ago

I want to sharemy experience this Nov 1, 2022, at SAM Club #4972 in Port St Lucie, FL. I purchased two wiper blades at the Tire department and was told they would install them in my vehicle. After thetechnician started trying to remove them, I noticed he needed the required technique and may need help to remove them properly. I asked for a supervisor to support us; however, the supervisor required help installing it too. At that point, I mentioned to the supervisor that he might bend the arm of the wiper and might damage the... read more

Avory 

on BBB

2 years ago

Waist my time. The customer service nice but not helpful at all. Even I had to call back more than 10 times my problem still not solve. If you don't want hassle you shouldn't buy any funiture online. Almost a month nobody come to pickup the items and my money still not refund to me yet. Sick of it 

Autumn S 

on BBB

2 years ago

Stand in line for long periods of time to checkout. Then stand in another line for them to scan your receipt and items again to make sure you’re not stealing anything, or they call security if you walk out the door without scanning the second time. I will NEVER renew this membership.