Sam's Club

Charles L 

on BBB

2 years ago

I bought a Sam's Plus Card due to being an hour away from Sam's. The last three times I have placed an order the order has been cancelled or delayed by weeks and sometimes never getting the order at all. I have called and made complaints and was sent coupons and that's it. This is just ridiculous that a company this big runs like this and treats it customers so poorly. 

JR R 

on BBB

2 years ago

Terrible service at the Bluffton SC Sams Club Store. There were two checkouts with live people and several self service checkout with no one attending to issues customers had. After waiting 5 minutes we spotted a live body, her name tag said her name was B******......when I approached her the back of her shirt said "Happy to Help" ......I told her of the problem we had she barked back she had others to attend to......after waiting another 5 minutes B****** finally returned and when I approached her with our issue she again s... read more

Nathan N 

on BBB

2 years ago

There was a time in the 90's when Sam's Club was reputed for best customer service, pricing, and product quality. Those days are long gone unfortunately. These days you can expect membership rates to rise to ridiculous levels each year, product rates to go on increasing without control, very bad customer service, and practically minimal value only in the membership. If your supply chain cannot be firm with suppliers and negotiate low pricing, then your supply chain managers and executives and your ceo deserve to be fired in ... read more

Debra D 

on BBB

2 years ago

I was shopping there & saw some ladies shorts that were on sale for $6.81. It was not just 1 or 2 pair. There was probably at least 20 or more under the sign. I go to the register & when the cashier rings them up, they were the regular price. When I told her about the sign being there, she very rudely said "That's the wrong sign." It was not. I always look at the discounted signs & read what items it specifies. Very disgusted with my experience today. I could have easily bought at the regular price but the fact of the matter... read more

Quintin C 

on BBB

2 years ago

Corey 6373 Youngerman Cir, Jacksonville, FL 32244 On 5-13-23, I went to Sam's in person to schedule my appointment for car service. The employee in the auto department at that moment was Corey. First, he was in the work area forever because I had waited at the front desk for him several minutes. I had to hunt him down to get him up front. We begin to schedule my appointment for service. He showed me he had an opening for 5-21-23 at 1 pm. I took that appointment. When I arrived for my appointment, an African American man was ... read more

Pablo V 

on BBB

2 years ago

I can't believe that I am willing to spend more than $1,500 in merchandise from Sam's and this people dare to charge me almost $100 in shipping. No even Amazon, nor Ebay, or any other major retailer charges you shipping after you spend $100. I'd rather pay Amazon the money for the same items. Its not worth it to order anything from Sam's online. I will join Costco when this membership expires, as there's no consideration for loyal customers. BASED ON THE LOW RATINGS THEY GET, YOU CAN ASSUME THEY DON'T GIVE A CRAP. 

Henri T 

on BBB

2 years ago

Be careful how you returned your purchase. You may be profiled with no reason. Two previous items I brought went on clearance. I still had my receipt from the purchase. I went to the store to buy the two items with the clearance price. I went back into the store and tried to returned the two items with my previous receipt. Felicia told me to hold on and went to talk to the manager on duty "Amanda". When Felicia came back, she told me to hold on because they needed to check the camera. I asked her why she needed to check the ... read more

Michael M 

on BBB

2 years ago

I PURCHASED A ZGRILL PELLET SMOKER AFTER TAKING OUT THEIR MEMBERSHIP ALONG WITH THEIR PLUS MEMBERSHIP ON APRIL 26-27-. ON MAY 4TH I RECEIVED A NOTICE SAYING I WOULD HAVE TO REORDER. I WAS REPESTED LIED TO BY SAMS CLUB. I SPOKE WITH THE SHIPPER WHO STATED THAT THEY NEVER RECEIVED IT. AFTER MORE THAN 4 HRS. ON THE PHONE I WAS TOLD WILL CONTACT YOU WHEN WE KNOW SOMETHING. I WANT THE ITEM I PURCHASED AT THE PRICE THAT WAS ADVERTISED ! 

Nicole J 

on BBB

2 years ago

Loyal customer for years since moving to Colorado Springs. The products are great. The customer service is phenomenal. I reached out to sam's club during a hard time and I am amazed with the help they provided.