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Sam's Club
- Consumer Goods
- Kannapolis, NC
About this business
Visit your Kannapolis Sam's Club. Members enjoy exceptional warehouse club values on superior products and services.
Location details
2421 Supercenter Dr NE, Kannapolis, NC, 28083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Horrible company, ordered from them twice and both orders were a complete disaster. Customer service is managed by non-speaking English individuals from India. On my last order I order Apple Air pods for my daughter their automated system indicated that the item was delivered. My Order details indicated Processing, when I called and wasted nearly an hour (placed on hold for four times), until i was disconnected and had to make another call, I was told the order was cancelled. No email no notification - Don’t waste your time ... read more
Tried to get a renewal (2 done) reversed on second card and was told they couldn't do it because they don't have access to the card that was charged. THEY MADE THE UNAUTHORIZED CHARGE!! But, they don't have access to make the correction???? I've been on the phone 3 times today with customer service and they have been the MOST unhelpful people I've encountered. I wish I could give a negative star rating after today. I've wasted 5 hours of my day dealing with people who don't know which side of their mouth they are speaking fr... read more
Customer service is the worst. I shop at apple valley MN and the manager is the worst and the they put you on hold for 30 min or more without giving any care about their customers and hang up after that. I called back three times and still same result. I regret being a member with them. So bad .. Costco has the best customer service Hate this place
Sam's is false advertisement or members only business hours that says on the website and also on the door from 7:00 to 9:00 but when you get there it's from 8:00 to 9:00 and I asked the supervisor and the assistant manager why they didn't seem really concerned about the issue maybe it's just me I don't like being misled
Sam's Club is a joke. Whoever tries to compare it with Costco is just affiliated with them. I was reading the 1st review from Taruana P. and I have the same exact experience. The item got damaged within 3 days of use and I was told I'll get a refund the 1st time I called. The 2nd time that it has been escalated. The 3rd time it has been expedited. Hahahah. All this for $70.00
What a scam. I have been a member of Sams Club for 25 years. Recently I was convinced at checkout to purchase the Sams Plus Membership. I was told I would get free shipping on everything. This is not true. half of the items I buy cannot be shipped. I decided to have my coffee shipped and Sams Club charges $1 more to have it shipped. What this means is they steal a $1 from the customer to help pay for the so called free shipping. As far as I am concerned this place should shut down all their stores like they did in the Northe... read more
#4703 9/8/2022 at 12:52 PM MST Sams Club Coors in Albuquerque NM. Employee by the name of ******. She harassed me for several minutes demanding that I move the items to a different basket as I was halfway through scanning all of my items. She continued to berate me demanding I move the items and I said I'd move them. I promised her I'd move them and informed her that I move slowly. I have an illness that causes my muscles to move more slowly now as I get older and I am seeing specialists about it. But in the meantime, I do n... read more
Worst customer service we’ve ever had to deal with. We’ve waited over two weeks for a refund on a membership renewal we never renewed. Kept getting the same response 10-15days, well it’s been over that and we haven’t received any of these “CALL BACK” we were supposed to get on multiple times. NEVER got any calls or confirmation on where the money was getting refunded to. We even had people hang up on us, and one guy even tried to argue that Sam’s doesn’t do refund over the phone, they don’t looking info up by reference numbe... read more
HORRIBLE is a kind review! Can not get a U.S. based person on the phone, called customer service number 3 TIMES, total of 2jrs.:52 minutes and got disconnected ALL # TIMES! because they have no clue how to respond.. Issue= searched robot vacuum online, in the search bar drop down recommended box is the Shark Item Shark IQ Robot Self-Empty™ XL UR1005AE, Robot Vacuum, IQ Navigation™, Wi-Fi with a price of $299.91. Click on it to purchase and NOW THE PRICE is $441.98. Thought is might reset in cart but NO, it's still $150.00 hi... read more
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.6 star rating with 1,913 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open at 10:00 a.m.
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