Sam's Club

Laurie M 

on BBB

3 years ago

We live in AZ. This complaint is in regards to the Sam's Club in Wentzville MO. Earlier this week, we rec'd an email notification that our Sam's Club account had been compromised. The email address had been changed. My husband went in and changed it back; however, within a few hours, it was changed again, this time, along with the phone number AND then all of our Sam's cash disappeared. Someone spent the cash at the Sam's Club in Wentzville MO. The individuals that picked up the merchandise at the club, obviously weren't ask... read more

Maa C 

on BBB

3 years ago

New car battery installed incorrectly, left the red color wire to loose and started having car start problems. I have been told to check alternator , where they failed to install the cable correctly. When i told them about loose wire, they fixed it but i already lost my wages and paid to the tow truck. 

Eliza S 

on BBB

3 years ago

The Sam's Club on Holmes Ave in Huntsville, AL (NOT the one off of south parkway) is the worst Sam's I have ever been in in my life. As I walked into the store a worker was standing there yelling, "cards!" I thought she was trying to sell me a credit card or something and when I asked if she was wanting to see my member's card, she said, "yes!" with an attitude. I told her I've never been asked for a card when I ENTERED a Sam's! Why do I pay for a membership to be treated like I'm breaking into Ft. Knox! There is no need to ... read more

S... C 

on BBB

3 years ago

I placed an online/store pick up from my local Sam's club. I didn't realize an item on my order was cancelled by the store, but I was still charged for it. I called the customer service to tell them and to get my money back. I was told that they can not credit the money back to my bank account, but can give me the money back in the form of a gift card, OR go into the club to get the cash. I don't understand what the difficulty is in issuing me a refund to my method of payment vs ******* off a long time member (over 20+ years... read more

Merlin M 

on BBB

3 years ago

I purchased 100 stems of roses with vase for Mothers Day. When my Mother received it she only received 12 roses with no vase. I called and spoke to reps at Sam's Club 5 times including the so-called Specialist Department (floral). No resolution. They said they would send me an email as to where to send the picture of what she received and nothing. So not only did they ruin my Mothers Day Gift to my mother, they will not allow me to post a review on the product because it is a shipping and fulfillment issue. Well i think the ... read more

Linda B 

on BBB

3 years ago

Bought a Waterpik costing $114.00 recently that became defective. Because I can't find my receipt they refuse to give me store credit even though they verified it came from their store. No help from Corporate or store. 

Amy N 

on BBB

3 years ago

My daughter and I were leaving Sams (store#6329) and two men had a table set up asking for $ for a womens drug program. We said no thank you. He loudly says 'You don't want to save lives? You don't want to help us? I can't believe it'. Have a good one anyways. Maybe Sams mgrs should let people know who are asking for a handout to not harass the customers. Not that it's anyones business, but we donate to St Jude. We help children who didn't create what they are going through. 

Jessica 

on BBB

3 years ago

Needed tables for an upcoming event. Found what I wanted & needed online. I added all items to cart. $800 worth. Before completing the transaction, I called the store and verified that they had all I needed and we discussed the pick up times. Placed the order, using credit card & got my confirmation. 1.5 hours later when I had an employee (on the clock) leave our business to go pick up the order, I received a call from Sams saying they did not have what I ordered. Even though the website said they did, and she herself verifi... read more

Terese B 

on BBB

3 years ago

We have found this company to be a dishonest one. Customer's credit cards are charged for an auto renewal of their memberships even though the customer did not request that and then the company will not reimburse for the membership fee when a customer brings it to their attention. When it comes to talking with their staff over the phone regarding refunds, they will tell you over and over that you'll be contacted by phone or e-mail, but it will never happen. After a few months, we finally got tired of waiting and went into... read more