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Sam's Club
- Consumer Goods
- Kannapolis, NC
About this business
Visit your Kannapolis Sam's Club. Members enjoy exceptional warehouse club values on superior products and services.
Location details
2421 Supercenter Dr NE, Kannapolis, NC, 28083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I have been a member with Sam's Club since 12/15/21 and I can not stress enough what a miserable experience it has been . I'm a corporate Sales Training Manager for the #1 outdoor remodeling company in the nation and over seem the training for all of their work force. I placed an order for a $800 desk on 12/15 with the delivery date being Thursday 12/30. I called on 12/29 for delivery time since I was moving to a new area and wanted to be there so it was not on the porch for the day. When I called they said they could not gi... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Tyler, we were able to verify what happened with order, and that it was significantly delayed with the carrier. We have now adjusted the price of the order, and issued an additional gift card for compensation for the inconveniences. TylerÂwas pleased to hear from us and with our resolution. We look forward to a continued relationship with them.
Sams club ripped me off $100 and has the rudest club manager at the location in Addison. I ordered water, detergent, and pet supplies. I spent $101.35 and set up for delivery. Sams club stated they delivered to an apartment with a red door. I called customer service and reported I didn't receive my order. They argued with me and said they had delivered it to an apartment but when I asked the name of the apartments they delivered it, they couldn't tell me. I asked them to confirm the apartment had a doormat outside and they... read more
Business response:
At Sam's we continually strive to exceed members expectations. We were able to speak with the member and issue an egift and request refund for full amount as we have verified order was never delivered to the correct address. Member should receive full refund for order within the next 7-10 business days. Will keep correspondence open. We do apologize for the inconvenience. Thank you, Kelsey.
There so no way of cancelling membership online. They don't send you an email to remind you that they are going to renew your membership. The website says you can call and cancel membership or go to a club in person. But even if you call to cancel, you still have to go in person to get your refund or wait 8 weeks for a check in the mail.
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Jasmine *******, we were able to verify what happened with the refund request. We have now requested a Manual Refund which the member will receive within 5-7 business days. Jasmine was pleased to hear from us and with our resolution. We look forward to a continued relationship with them. Happy to help, Chyla P.
Customers service lied about my order status. Said it was returned to supplier when in fact it's sitting in a trucking container in Ft Worth
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Anthony ********** we were able to verify what happened with the order. We have now sent an eGift card with as compensation due to all the complications Anthony faced with this order. We also confirmed as of 01/19/2022 the order was received in a condition Mr. ********* was satisfied with. Anthony was pleased to hear from us and with our resolution. We loo... read more
I spend alot of money at sams. Have had a business account for almost 20 years...customer service in concord new hampshire just treated me like a criminal. Im absolutely floored!!! I will be canceling all my business with sams and walmart. For ever. Btw canceling my business credit card with them as well.
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After attempting to reach Mr. Brian by email we were unable to speak with him. If Mr. Brian reaches back out we are happy to assist him and address his concerns. We look forward to a continued relationship with him. Happy to help, Chyla P.
I am giving Sams club Centennial a big fat zero!!!
Business response:
At Sam's Club we continually strive to exceed members expectations. We have no record of Iris reaching out to have this concern addressed. We would encourage contacting us at 888-746-7726 and we would be glad to go over any issues.
Shoddy practice! Warehouse had opened box of Member's Mark green beans and replaced ALL 12 cans with dented ones before shipping them out! One of the cans was even leaking!! I returned them and Sam's customer representative tried to blame shipping company! I showed her the pristine shipping box! Read multiple complaints from different consumers. This practise has been repeated! Also note "free"shipping to Plus members! The "ship to home" price is 5 to 10% more expensive than price you pay in store. Eg. Ziplock bags, parchmen... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Jenny ***** we were able to verify the item did experience a issue that cause the product to arrive damaged. We have addressed these concerns with our carrier as well as fulfillment center. In addition we issued a 1 year membership extension as compensation for all the inconveniences they experienced with this order. Jenny was pleased to hear from us and w... read more
I made online order for Kids craft outdoor set and supposedly have to be received on 12/06/21 and I don't received, wait a couple day to call Sam's Club costumer service and they toldme i have to contact the carrier, I called them and they said the item was returned to Kids craft on Dallas,until now nobody helps to solve this problem, finally today 12/29/21 some one help me just to receive my money back but I have to wait 5 to 7 business days to get in my account, i think this is not fear because they had my money for more t... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to reach out to our member and let him know that these concerns were heard and addressed. We were also able to compensate for the poor experience. We do apologize for the inconvenience. Thank you, Tashyra.Â
My mother and I have been a member of Sam's for YEARS and I have NEVER received such poor and incompetent behaviors from Sam's employees before in my life! I ordered several items before Christmas online to be delivered. Although it was no fault of Sam's, but of the shipping company that they chose to use, However, I spent $261.95 with Sam's online, I never received all of my items as they were delivered to an entire different building of my apartment complex and by the time we went to get them, there were 6 huge boxes and t... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Kimberly, we were able to verify what happened with their order. We have now sent an eGift card with a small additional amount as compensation in place of the original refund, and made sure that any other items received in error related to this were cancelled or member was to keep the items should they deliver. Kimberly was pleased to hear from us and wit... read more
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.6 star rating with 1,913 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open tomorrow at 10:00 a.m.
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