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Sam's Club
- Consumer Goods
- Kannapolis, NC
About this business
Visit your Kannapolis Sam's Club. Members enjoy exceptional warehouse club values on superior products and services.
Location details
2421 Supercenter Dr NE, Kannapolis, NC, 28083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I bought a office chair that I paid $190 from Sams Club Online. They sent a used chair, and I requested return. They picked up. And 2 weeks later, the chair returned to me again because of the bad barcode. I spent two hours two explain the situation and telling my frustration to the customer center. They are wasting my time and they still do not refund my money back!!! I am very disappointed how customer service handled my problem... Sams wasted my 3 hours in returning the used item and they still do not refund my money back... read more
Business response:
At Sam's we strive to exceed our members expectations. We spoke with Mr. ***** and the chair has been returned. We also sent a gift card for the inconvenience.Â
No one answers the customer service line at the Arvada, CO location and the place looks like it's always been picked through. I have tried at least 5 times and the phone just rings and rings. What a joke. I will NOT be renewing my membership and go back to Costco where their service is amazing.
Business response:
At Sam's we strive to exceed members expectations. We are working hard to fill jobÂrolesÂand positions at the club that should help in this area.
I bought Members Mark Baby Wipes from Sams Club, used it to clean my son and he got an allergic reaction to whatever ingredients they used. I bought it because it says purified filtered water. My son's private part got inflammed and swollen after I wipe him with their product. I went to the store and showed their office manager the photo. I was given $10 for the inconvenience that my son's health and safety was put to risk as a result of using their product. My son was in pain as a result of scratches and wound from scratchi... read more
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe were able to reach out to the member. Our Walmart Claims Services has been contacted for resolution. Member has a direct line should any more questions or concerns arrive. We do apologize. Thank you, Kelsey.Â
About two years ago my wife and I joined Sam's Club, after her mom being a member for over 25 years. At the end of our first year our secondary payment card was charged for renewal without warning. I just figured that was most likely my fault, and that I didn't read the fine print correctly. A couple of days ago the membership renewed again, but this time they charged BOTH of the cards on file without warning. So, not only did they not ask (a friendly reminder would've been nice, at the very least), but for some unknown reas... read more
Business response:
At Sam's we strive to exceed our members expectations. We have spoken with Chelsea and taken care of her concerns. Thanks, Victor
Don't purchase phones at kiosk at Sam's Club on Fry Rd. in Katy,TX. Sams Club allows this 3rd party Smart Circle Retail to sell At&T, Verizon ect. cell phones. It's all a scam they say cause were members we get special rates all lies and you have to pay the taxes to these phones. I paid $189.75 in July 2021 but as soon as I found out it was a scam ,Sent phones back for refund. To this day they will not refund me. Sams and Smart circle retail took the money and will not take responsibility to pay my money back. Sams is aware ... read more
Business response:
At Sam's we strive to exceed members expectations.ÂPer AT&T, their finance team redirected the customer to her credit card company as on their end, they show no charges to reverse or refund. Thanks, Victor
Sam's Club's credit card payment system double collected a payment in full. They took an extra $660 and would not reverse the extra payment. They kept the credit on the card and refused to return my money even though I had a Zero balance for 2 weeks. Wouldn't give any type of compensation for their mistake. They didn't care if I needed the money to pay other bills. Very unprofessional! Gaining interest on other peoples money!
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to reach out to the member who advised that this issue has been resolved. We do apologize for the inconvenience. Thank you, Tashyra.
Warning on Cancelling Synchrony Credit Card. 1. Sam's Club Synchrony Credit Card billed me for a Sam's Club membership after I turned off auto renew on the Sam's Club member site. Synchrony told me the auto renew was turned on at the Synchrony site. How can a credit card legally bill me for a service that was not started from the provider? I don't know for sure, but it would be the first time in my life I authorized a credit card company to pay a service without a request from the provided. 2. When I contacted Synchr... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to reach out to the member and thank him for the feedback. We do apologize for the inconvenience. Thank you, Tashyra.
🚫🚫🚫Do not sign up for AT&T service at Sams Club. They promise you free installation and a $250 gift card and you get neither. When you try to reach a manager in person regarding this, they tell you what you wanna hear to get you out of their face. Don't even try to call and leave a message for management because they won't call back. They're pretty much okay with the fact that they have reps in the store that lie to their members to get you to sign up for their service.
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to reach out to the member and get them taken care of. We do apologize for the inconvenience. Thank you, Tashyra.
The cake department at the store in the La MarqeTexas I ordered a wedding cake which the wedding was on a Sunday I stopped in the store on that Friday before the wedding which was October 10 the wedding was on October 10 I'll order the cake on October 8 spoke to the lady in the back and she assured that the cake would be prepared and ready for pick up when I needed it to be the wedding day was ruined because there was no cake they didn't even have a record of me coming in and ordering the cake all good with the people I even... read more
Business response:
At Sam's we continually strive to exceed members expectations.ÂThe local club manager was able to reach out to the member and get this issue resolved. We do apologize for the incovenience. Thank you, Kelsey.
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.6 star rating with 1,913 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open tomorrow at 10:00 a.m.
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