Sam's Club

Gary T 

on BBB

3 years ago

Good grief - another horrible customer service experience at the Fort Smith, AR Sam's Club today when I attempted to purchase some gift cards. Sam's Club keeps pads of tickets at a gift card rack for the different types of gift cards they sell, and customers are asked to present the tickets to a cashier, and the gift cards are then issued to the customer when payment is made - which is exactly what I did. However, after the cashier completed the transaction and I paid for the gift cards I intended to purchase, another employ... read more

Karen H 

on BBB

3 years ago

The customer service reps are useless. They turned on 2-factor authentication without my knowledge. Without my permission. Today, the code you are sent did not work twice. So, Ana says, " may I have the message the site gave you?" Well, Ana, when I pressed chat, the message disappeared. If I had ESP, I might have known what you would ask ahead of time. So, she sent me a password reset link. But the code didn't work before and it will ask again for a code, Ana. Did you pass first grade, Ana? I guess not. 

Cody J. 

on BBB

3 years ago

Sad Excuse For A Business. Since Sept 8 2021 IÂ’ve been calling Sams club about a matter of double payment on a renewal. Everytime I call I get transferred numerous times where nobody answers in the membership department. So why is it that we pay for membership if we canÂ’t get anybody to solve a problem or even pick up the phone so apparently someone is walking around doing nothing and getting paid right? Today is November 18, 2021 and somebody finally answered for my wife only to be told we have to drive 1hr and 30 min to ... read more

Stephanie W 

on BBB

3 years ago

I went to self checkout with a flat cart and was harassed by two different employees to transfer my items to another cart. I refused without disclosing why. I shouldn't have to tell everyone I'm disabled to check out at a store. I'm not going to move items more than I have to. After I got everything in the car I went back inside with my disabled papers and spoke to the manager. She was kind and apologetic but the experience leaves a distaste for their location. This is the second time I've been harassed in that store over tr... read more

Debbie R 

on BBB

3 years ago

If there was a 0, that's what I would give them. Last year I received an email saying they were automatically renewing my membership. I called them immediately and told them I did not want to renew. Two days later they deducted the money. I had to go through my bank to dispute the charges. Two days ago I rece ved notice they had taken money out of my account again for renewal. No warning this time, even though the bank told them last year I did not want to renew. So I called my bank again. They told me at the bank that Sam's... read more

Joseph J 

on BBB

3 years ago

Ordered items online and paid $22.00 for next day delivery. Get email that items are out of stock but the equal sweetener (that was part of my order). They never gave me option of cancelling order since items were out of stock, as it was already out for delivery. So I paid $22.00 to deliver a box of equal. Not happy at all. Will never use the service again. ATTENTION buyers...BEWARE if you order online. 

Kathleen G 

on BBB

3 years ago

I ordered a Smart 43 inch TV from Sam's club. It was ordered on 11/8/2021. When I did not get a confirmation for when it would be delivered, I went on their to check on the order and was told it was stuck in the order process. Rosa told me it will be escalated to their back office and would hear from them within 72 hours. I called back and ended up with a supervisor Jorge He kept saying that 3-5 for resolution but was vague on what that meant. I asked what does it mean? Doe it mean when the order will complete its processing... read more

Feng Z 

on BBB

3 years ago

My wife went to the Sam's club in Elmsford, NY 10523 for the refund of a $9 value item, which was mischarged two weeks ago. At first, one customer service staff complained that we should come back early, a customer should not wait for two weeks for refund...... Then, this person said that they have 7 day policy and is not able to do refund after 7 days. My wife explained that we called the customer service with the number in the receipt and the customer service center said we can come back any time. Then, this staff said my ... read more

Sara B 

on BBB

3 years ago

Been a member for 8 years, always just the $45/month regular membership. Went into the store in a few weeks ago to buy a few things, and left. Got an email yesterday saying "we've auto renewed your membership!" And when I open the email, I see the charge is for 100 dollars. So not only was I randomly signed up for this auto-renewal, but my membership was upgraded to plus. The only thing I can think could possibly happen is this was due to a popup on the self-checkout screen that I either missed completely or accidentally con... read more