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Sam's Club
- Consumer Goods
- Kannapolis, NC
About this business
Visit your Kannapolis Sam's Club. Members enjoy exceptional warehouse club values on superior products and services.
Location details
2421 Supercenter Dr NE, Kannapolis, NC, 28083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Management at the Warren OH location is horrible! I spoke with Jeff ******** about an issue involving a refund on a prepaid card for a drive up order that the store canceled and was treated like a criminal. He is condescending, rude, and ignorant. Jeff literally laughed when I was explaining the situation to him. He gave me misinformation and then deflected. At this point the fact that I was robbed of $30 is second to being treated so poorly by the face of this company.
Business response:
Hello, Thank you for being a valued Sam's Club member. At Sam's Club we are continually striving to exceed members expectations and I am so sorry that you have had this experience. I know that you and I have been communicating back and for and you just let me know that you had spoken with club management and all issues have been resolved to your satisfaction with the apology and refund. I am so glad to hear that! Please, in the future do not ever hesitate to reach out to us for assistance! We are happy to help and again w... read more
Rep didn't even know what 2 -step verification was that Sam's put on my account without notifying or asking. The instructions on their site to take it off do not work. Here is the chat transcript: Ernest: Thanks for contacting Sam's Club, my name is Ernest. Me: how to turn off 2-step verify to log in the Sam's help instructions do not work Ernest: I know how important that is for you. That can be really quite a concern. No worries, I got your back on this! You're on the right track. I can deï¬nitely help you with that. Ern... read more
Business response:
At Sam's we strive to exceed membersÂexpectations. Ms. Huber was followed up with regarding the 2 step verification process and how to turn it off. She stated she did not see the option, which may indicate it was never fully activated. However there are security protocols in place to protect our members from any possible unscrupulous activity. In these casesÂ2 step verification may be activated once to insureÂonly the owner of theÂmembership can log in with their information. After that the system willÂrevert back to the reg... read more
My fiance had tried to buy groceries and alcohol at Sam's club and they wanted my ID which I had left in the car. Not sure I want to have to deal with this again its pretty inconvenient and we haven't had this problem in other grocery stores before. Would they ask to see ID from a 9 year old with her father? It doesn't make sense to me. I'm not sure if this is store policy? I would like some clarification.
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe were able to try reaching the member on multiple occasions. We have provided a direct contact via email and by phone if the member wants to reach out at their convenience. We do apologize. Thank you, Kelsey.ÂÂ
Second time encountering extremely rude floor managers that like to start unnecessary drama with customers. I am sick and tired of the obnoxiously loud gossiping, slander, and overall unprofessional floor manager's attitudes. The first negative experience was in March 2021 (this spring) and now this fall October. The March incident the closing shift manager name "Bill" gossiped extremely loudly with his employees labeling my mother and I as "Those people" for requesting assistance to load up her van with several cases of wat... read more
Business response:
At Sam's we continually strive to exceed members expectations.ÂPer the club manager, an email was sent for resolution and we are currently waiting on a response from the member. We do apologize for the inconvenience. Thank you, Kelsey.Â
Refused to cancel my membership when I called - kept trying to argue with me and basically made me feel as though they were keeping me hostage. Then when I asked to speak with a supervisor they just kept putting me on hold. A horrific experience, and a company that will never receive another dollar from me.
Business response:
At Sam'sÂwe strive to exceed our members expectations. Ms. *** has been unenrolled from auto renew, and can renew at her discretion. Thanks, Victor
I bought 2 phones inside sams club kiosk for AT&T. Paid for taxes was lied to about pricing from Sam's at&t reps so sent phones back within 4 days . Was told I'd receive my money back for taxes paid on phones in form of check its been 3 months and still no refund . I have been bounced around by AT&T , sams and people from. AT&T kiosk in sams. I do not have the phones , they were sent back but also don't have my money that was 190.75 . Sams Club should be ashamed for allowing this to happen. They are stealing from customers. ... read more
Business response:
At Sam's we continually strive to exceed members expectations.ÂPer AT&T, the finance team redirected the customer to her credit card company as on their end, they show no charges to reverse or collected. We do apologize for the inconvenience. Thank you, Kelsey.
They will let random people record you in won't do anything about it
Business response:
At Sam's we strive to exceed our members expectations.ÂWe have reached out to Mr. Todd to getÂdetails on his complaint involvingÂother customers actions in the club, but so far we have not received a reply from him. If and when he does follow up we will be happy to look further into this matter. Thanks, Victor
Ridiculously bad online service, I ordered a Serta mattress and their delivery company(XPO) promised delivery 8 times taking off work 8 times and they never delivered, ****** me off against the whole corporation Sam's Club and all their agents.
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe were able to call the member and provide compensation for the inconvenience. We have documented all concerns and a direct line for the member to reach out if there are any more questions or concerns. We do apologize. Thank you, Kelsey.Â
Beware ordering a mattress online they will not deliver it and you have to file a dispute with your credit card company. There is no authoritative customer service and many times the shipping warehouses due not answer the phones and when they do are rude.
Business response:
Hello, At Sam's Club we continually strive to exceed members expectations. I sincerely apologize that this experience has gone so poorly for you. We are in communication and I want you to know that I will be forwarding the information that I have gathered to the appropriate people for corrective purposes. I am hoping to be able to provide evidence of Sam's Clubs dedication to Member Satisfaction. If you would like to discuss this further you will have my email that you can respond to and I am more than happy to help! T... read more
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.6 star rating with 1,913 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open at 10:00 a.m.
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