Sam's Club

Robert C 

on BBB

3 years ago

Very bad costumer service. After being a member with sams club for 25 years I have never been so ashamed at this special location. The employee (Kristi) was super rude since the beginning of my transaction. She whispered to a co worker we make her job harder by doing 2 separate transactions. She offended my mother for not speaking English. She started being super rude. I couldn't believe sams club hired her. If she doesn't like her job she should be fired. I will never come back to here after the way she discriminated my mot... read more

E H 

on BBB

3 years ago

I attempted to return several sets of Member's Mark Flannel Sheet Set (Assorted Sizes and Colors). I placed the order online on Nov 14, 2021, and received them days later. I contacted customer service to see if there are limitations to what can be returned since we're still dealing with Covid-19. Hector (Nov 20), Kenny (Nov 22), Danicca (Nov 25) Ivis (Nov 27), Rebecca (Nov 30), and Ricky-#VN52UEX (Dec 1) told me that I can take the items to my local store for return. Apparently, Hector began the return online as I was unawar... read more

Linda C 

on BBB

3 years ago

I have been a member of Sam's club on and off for decades but never again! I signed up last year and they invited me to have a friend join for free. At some point my friend was offered an upgrade to business membership for $14.00 for the remainder of the year. I seriously used the membership one time and was not going to renew. I kept receiving offers to use curbside and get $20.00 off so I gave it a try. It was unsuccessful because I couldn't get blueberries and a few items I wanted so I went inside and sacrificed the promo... read more

Braima B. 

on BBB

3 years ago

I've been trying to schedule an appointment for my car for 45 minutes now but nobody is answering the phone (both customer service & the tire/battery dept). I even spoke with the manager. When you walk in they won't service your vehicle because you don't have an appointment. 

Susan M 

on BBB

3 years ago

Bought a vacuum cleaner on 11/5/21. A co worker informed me that it was advertised to go on sale 11/25-11/28 for $80 off, so I decided to return it and go back when it was on sale. When I got to the front door, with the product in the cart, long story short, the greeter told me, without me even asking, "You should hold on to the product and just come back during the sale date and they will do a price adjustment." And so I took the vacuum cleaner home again. A couple of days ago, I called customer service, explained what wa... read more

Debbie C 

on BBB

3 years ago

Sam's Club sent a sale flyer ....sales for different dates. An item I wanted was pictured & listed with the Black Friday specials. I could not find the item online or in the nearest store, so made a special trip to the nearest town with a store. Come to find out, after much research, the pic & ad was located at the back of the flyer in the Black Friday section with very fine print stating a different type sale with no dates. Management would not make any exception, even after stating this had been brought to their attentio... read more

Britani G 

on BBB

3 years ago

Placed digital order. Order was never processed. was advised from Sam's club agent to replace order. Repurchased item. waited 24 hours and never received. Called again and was told I had to wait 48hrs. 10 more days pass and still not order. Called to receive refund. agent confirmed was was never received and processed a refund. the very next day, I received order I no longer needed as i had to purchase with anther company. Called today to inquire about refund and was told i was not going to get a refund since I received digi... read more

Kimberly M 

on BBB

3 years ago

So I was scammed at ATT kiosk located inside of the store. They give you complete misleading information in order to persuade you to sign on with them. It is complete false information and was told by numerous people that it's false advertisement. Not to mention the sales people from ATT said to stay away from 3rd party (Sams club) they have nothing but problems. I can't believe they allow this to happen and continue. They are completely taking advantage of people's money and don't even care!! They lie about what your bill w... read more

David J 

on BBB

3 years ago

Costco and Target, 5 Star. Sam's Club and Walmart treat customers poorly, being generous with 2 starts. I applied for a Sams Club membership, with the terms that "100% Membership Satisfaction Guarantee If at any time you're unsatisfied with your Membership, let us know and we will cancel your membership and provide a refund of the amount paid for your current year Membership fee. Notwithstanding anything to the contrary, there's a limit of one Plus Membership refund per member or business per year." The actual signup said... read more