This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Sam's Club
- Consumer Goods
- Kannapolis, NC
About this business
Visit your Kannapolis Sam's Club. Members enjoy exceptional warehouse club values on superior products and services.
Location details
2421 Supercenter Dr NE, Kannapolis, NC, 28083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Worst customer service ever !!! They Lie to you , they even try to impersonate a manager to cover their mistake Non apologetic even knowing they have screwup badly, I guest they got it all wrong thinking the customers are the lucky ones who get to spend their hard earn money at the store #4972 in florida Im taking my business alone with friends and family to BJ'S lets see who's The lucky one.
Business response:
Hello Mr. ***** I am following up on this review to let you know that I am so sorry for this experience. Here at Sam's Club we continually strive to exceed member's expectations and I wanted to address this with you directly. I have tried to email you several times but I have not been able to connect with you at the email address you supplied. Again I am so sorry for this. We greatly appreciate you being a valued Sam's Club member and I again am very sorry I haven't been able to connect with you. Sincerely, Sarah
Discrimination at its best at the Mooresville, NC location! Around 7pm last night, we used the scan and go and my child accidentally scanned his drink twice. The register allowed us to remove the item but needed a clerk to approve the transaction before we could finish our purchase. There was a blonde clerk was standing in front of us with her back towards us. She was on her phone. My husband and I called over for her and when she turned around, she didn't acknowledge us, totally disregarded us. She instead went to the Cauca... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After attempting to reach Ms. Vang by phone or email we were unable to speak with her. We were able to contact the club to ensure the issue is addressed. If Ms. Vang reaches back out we are happy to assist her. We look forward to a continued relationship with her. Happy to help, ***** **
You should not hire "rude associates"....I was at the Panama City location and was behind an African American couple that were struggling for a while at the self checkout. The lines all built up and I kept trying to get the associates attention to help them. The associate approached me and I told her I think they need help because the lady stood there taping on the screen for a while and the gentleman was looking around. But obviously they were finished with whatever they scanned for like 5 minutes. The associate approached ... read more
Business response:
Hello, At Sam's Club we continually strive to exceed our members expectations. I would like to apologize to you on behalf of Sam's Club for this experience. These are not the expectations that we want to set for our members. I have tried to connect with you through the email address you provided but regrettably I have been unable to do so. I would like the opportunity to talk with you so I am including 2 ways ways for you to connect with Member Care below. I would like to be able to bring your experience to the attention ... read more
I still have not received a refund for three items shipped via Fedex that were said "delivered" but I did not receive them. I call customer service about 5 times and each time they said they would escalate. A case was opened but all I hear is promises that I will receive a refund. I am tired of calling customer service without any resolution.
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Edward ************ we were able to verify what happened with the refund. We have now issued a manual refund in which the member will receive in 5-7 business days. We also issued a membership extension due to the complication the member faced with this order. Edward was pleased to hear from us and with our resolution. We look forward to a continued relatio... read more
Had an interview for 9/21/21 and was canceled on the day before saying they found another candidate for the position? Why even waste my time scheduling an interview in the first place?
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe do apologize for the inconvenience. Candidate can feel free to reach out to local club for any additional assistance. Thank you, *********
The service of tire maintenance lacks professionalism. I purchased four tires and had them installed about six months ago. Currently, I went for tire rotation at another tire shop and I found out that two of the right rear tire wheel studs were cross threaded and were un removable without breaking the studs. I went ahead and had the studs replaced and problem resolved. When I went to sams club and spoke with the tire manager of sams club tire service he smiled at me and gave me a smile and said " I don't know who did the dam... read more
Business response:
Hello Jose, At Sam's Club we continually strive to exceed our members expectations. ÂI would like to apologize to you on behalf of Sam's Club for this experience. ÂThese are not the expectations that we want to set for our members. ÂI have tried to connect with you through the email address you provided but regrettably I have been unable to do so. I would like the opportunity to talk with you so I am including 2 ways ways for you to connect with Member Care below. ÂI would like to be able to bring your experience to th... read more
Their customer service is horrible!! I have been on hold for 30 minutes and then i hung up and called back for it to ring for an additional 20 minutes more and no answer! How can a business deliberately not answer their phone! This is ridiculous.
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe have made multiple attempts to reach out to the member via email. Member can reach out at their earliest convenience. We do apologize. Thank you, Kelsey.Â
Sharing my experience with an online order, and dissatisfaction with Sam's Club's attempts to resolve. I ordered a great deal on a new TV online, and opted for the free shipping. I was billed and provided a delivery window that was about a week away, and how someone would contact me to arrange delivery. After 10 days and no contact, I checked the online status, which stated on hold, unable to contact. We'll since no one had tried to call or email me to set up delivery, I thought I'd call them to straighten everything out. I ... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Mark ********** we were able to verify the item did experience a system issue that caused the shipping delay. In addition we refunded 50% of the order cost as compensation for all the inconveniences they experienced with this order. Mark was pleased to hear from us and with our resolution. We look forward to a continued relationship with them. Happy to he... read more
I go shopping at Sam's almost every week for grocery. They don't have as much as a regular supermarket in variety but for what they do have the prices are terrific. Ever since I've been introduced to Sam's my food cost have gone down so much in meat, chicken laundry detergent, fruit and produce. I mean whoever heard of getting smoked Salmon for about 12.50 a lbs and it's delicious. At Sam's I get a 3 lbs Rotisserie chicken for $4.95 and it's 10X better than PUBLIX who charges close to $8.00 for a small dried up chicken. Bj's... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We thank you so much for your feedback as this was reviewed by our management department. Thanks for being a Sam's Club Member! Thank you, Tashyra.
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.6 star rating with 1,913 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com