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Sam's Club
- Consumer Goods
- Kannapolis, NC
About this business
Visit your Kannapolis Sam's Club. Members enjoy exceptional warehouse club values on superior products and services.
Location details
2421 Supercenter Dr NE, Kannapolis, NC, 28083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I had bought 1 tire at Sams on Lakeline in Austin. I tried 3 days to get it installed. Three days I was told there was no techs that showed up to work to put tires on. They had staffed the bay with checkers who you could tell had no real ability to operate the equipment. I bought my tire outright and went to a Sams in another suburb. I had my receipt and the sticker on the tire from the first sams with the appt details. The attendant there at the 2nd sams in Round Rock said we have an appt in 3 days. Keep in mind i had a nai... read more
Business response:
At Sam's we strive to exceed members expectations. We communicated with Mr. Chapa and let him know we appreciated his feedback. TheÂstaffing issues at the club areÂbeing looked into. Thanks, ******.
Horrible experience with an online order for a King Mattress. Customer service representatives are not helpful at all and are the worst. I called twice since I never got a tracking number and they just didn't care to look into it and said they would follow up and never did. The mattress was supposed to arrive on August 12 and it is now August 14 and I am without a mattress. I got a notice from a corporate representative who is nice but didn't give me a useful solution and still I am without a mattress. This is highly unaccep... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We had communicated to the ****** on 8/5 that a new order will need to be placed as there was a payment error on the original order. We are happy to assist in tracking and confirmation of receipt once a new order has been placed. Thank you, ********
Sams club is going against consumer laws when they take my money and then put chips and snack cakes in boxes with 2 cases of canned goods. I get destroyed merch every time. Ive fought with them over a year and they still owe me money or product. They are liars and con artist and by consumer laws you take my money you have to provide me the product thats usable, edible and now ship it where its damaged its totally Sams doing it because carriers dont come pack my order. Im about to sue them for all of it due to them keeping my... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We have contacted Mrs. Tippie and are providing her with refunds for her damaged orders and making sure the shipping feedback is appropriately addressed by our shipping team. Thank you, ********
I have pictures of SAMS club and the way they pack my items. They steal my money and never replace or refund me for damaged busted open merc. I have pictures too. Im done giving this company my money after almost 15 years. If I could attach pics I would but there is no where to provide them
Business response:
At Sam's we strive to exceed our members expectations. We spoke with Ms. ****** and were able to take care of her concerns. Thanks, ******
WARNING!! Never deal with the Ormond Florida tire center. Rude, and incompetent service people.
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe were able to speak with member and get this over to the local club manager. For the inconvenience, we were also able to extend the membership a year for free. We do apologize. Thank you, *********
I've experienced perhaps the worst customer ******* in my 40 years on this earth dealing with Sams Club over what should have been a simple refund. Here is my saga in chronological order: June 11: Ordered 15 Duck Brand Moving Blankets, total cost $139.28. June 12: Order shipped in two separate FedEx shipments, one weighing 4.2 lbs and one weighing 52.9 lbs. June 18: Received the shipment weighing 4.2 lbs, which turned out to be a large box of greeting cards, which I didn't order. June 22: Contacted Sams custome... read more
Business response:
ATÂSam's Club we continually strive to exceed members expectations. We were able to speak with our member on 8/10 and refund the member via e- gift card. We do apologize for the inconvenience. Thank you *********
I shopped Sam's Club in South Sacramento (manager Corey ****** on 08/08/2021 I am sorry I did get names of the sales associates but I just wanted to say i asked for and received assistance from 5 employees. Every one was helpful, courteous, friendly and attentive to my needs. I was helped by an Asian American woman in clothing to request help in lifting heavy pet food bags into my cart.. i was helped by a White American man in pet foods lifting heavy pet food bags into my cart. i was helped by a Black American woman at check... read more
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe are so glad that the ****** had a great experience. We were able to get this over to the club manager to keep up the great work. Thank you, *********
I have been an Amazon customer for a long time and finally decided to join Sam's Club. To my horror, my first order indicated that it would be 24-72 hours to ship! I called them after the third day and they said they would escalate it and it would take 48 hours to hear back! Unbelievable! What kind of operation lets it sit in the system? The customer service rep said there was a delay but she could not tell me why! How in the world do they think they can complete when a local warehouse can get an order out in a day?
Business response:
At Sam's we continually strive to exceed members expectations. We were able to speak with the member and get the item delivered. Also, member was issued a credit for the inconvenience. We do apologize. Thank you, *********
I called to cancel my membership last month and was told I would receive a gift card via email for the amount of my canceled membership. I have yet to receive an email and have spoken to 3 individuals saying an email was sent. It has not! I've looked in my spam and junk folder but nothing. I even emailed them asking for help and it's the same story. Horrible customer service.
Business response:
At Sam's Club we continually strive to exceed members expectations. We have attempted to contact Mr. Cantrell to resolve this issue and have only received his voicemail system. We have confirmed the gift card in question was sent again on 8/3 to his gmail account. We apologize for any poor experiences with Sam's Club and hope Mr. Cantrell considers returning in the future. Thank you, ********.
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.6 star rating with 1,913 reviews.
When is Sam's Club open?
Sam's Club is open now. It will close at 8:00 p.m.
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