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Sam's Club
- Consumer Goods
- Kannapolis, NC
About this business
Visit your Kannapolis Sam's Club. Members enjoy exceptional warehouse club values on superior products and services.
Location details
2421 Supercenter Dr NE, Kannapolis, NC, 28083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
July XX XXXX. 10:35AM Today i visited this Sam Club(7701 E Colonial Dr, Orlando F.L 32807) i need to say this club their customer service is EXTREMELY POOR, RUDE and lack of knowledge and training. ESPECIALLY from the membership service desk WAS EVEN MORE WORST OF THE WORST i've ever experienced with! i went to the membership service desk and kindly asked does sam club gas station accept apple pay because i don't see apple pay option on the gas station. The lady she told me, she don't know then i asked what about sam club gi... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. Management at the club has gotten with the member and issued them a gift card for the inconvenience, thanks ******.
You would think that a company this big would try to do something about their poor customer *******, but let's face it; it might cost your investors a penny or two. I only shop with you when it's absolutely necessary, If I want something real bad and can only get it there. Your employees act like returning something is coming out of their pay check, and when you ask someone for help, if you're able to locate someone, they act like you're such a in convenience. I would rather pay a bit more for my stuff than be treated like I... read more
Business response:
At Sam's we continually strive to exceed members expectations. We have made several attempts to reach out to the member. Member can reply back at their convenience if additional assistance is needed. We do apologize. Thank you, *********
The credit card is useless. You have to wait 10 days after you pay your bill before you have your available credit limit . The Bank they use is the most unfriendly people you ever want to talk to. They can not resolve any issue. They say they"don't" have that information and they won't give you to someone that will.
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After attempting to reach Mr. Mattoli via email he has remained unresponsive. We were able to verify that he was able to speak with a Synchrony representative as well as sent a physical letter regarding his concern. If Mr. Mattoli reaches back out we are happy to assist him. We look forward to a continued relationship with him. Happy to help, ***** **
BEWARE!!!â€¼ï¸ Unethical practices have been performed by this Sams club location such as defamation of character/ professional discrimination, falsified claims by management in order to deny employment after already accepted job offer , dishonest and crud behavior has been committed in attempts to cover recent incidents of professional injustice recent mishandling leave questioning on behalf of sams /Walmart company with fraudulent mishaps, this is down right UNACCEPTABLE!!!!!! I'm deeply disappointed with my experience an... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. We have reached out to Nicole regarding this issue to gather more information. This is currently being investigated and reviewed and we apologize for any inconvenience. ****
I had a horrible experience with the self-scan app and the management at my beloved Loveland, Colorado Club. This club has been my primary place to shop for 21 years. I know many employees by name and always receive excellent service from the line staff. After yesterday, I am not sure I will ever go back there again. I have two cards in the self-scan app, and when I switched from one to the other it confused the app and I couldn't swipe to pay. The app told me to go back to a self-checkout lane to verify the card. It gave m... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Pamela *************************************************************** ************* we were able to verify what happened within the club. We have now issued a membership extension as compensation. We also ensured the issue was addressed within the club by management as well as contacting the member. Pamela was pleased to hear from us and with our resoluti... read more
Ok so I selected the online car buying program from Sams club. It said that the full purchase would be contactless which was great for taking care of it during my busy schedule. The first thing I received was a bunch of emails from VROOM to call them for more details. I can do this at a local dealership but when I went to go file the complaint on false advertising the VROOM business had an F rating on BBB and had the license pulled in Janurary of '21. Why is Sams club still doing business with them? Also when I go to contact... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We are reaching out to our partner to help address this issue for Mr. ***** and hope to resolve as quickly as possible.
Never, ever order large items online!! I am a second generation Sam's Club member and I have had nothing but horrible experiences ordering furniture online from Sam's. The first time we ordered a couch we took time off three different times waiting for the scheduled delivery and it never did show up - we had to cancel the order. This was pre-Covid so they can't use that excuse. Recently, we ordered a new mattress as I wanted to give them the benefit of the doubt. Took the day off waiting for the delivery and once again - it ... read more
Business response:
At Sam's we continually strive to exceed members expectations. We were able to speak with member and extend membership for inconvenience. This experience has been documented in which upper management does review these to make necessary changes. We do apologize for the inconvenience. Thank you, *********
I have ordered 3 matrrss of Serta from **** **** on May 15 and still now no update on the delivery date everyday I need to call them and thy are saying it is in production till today , waiting ok I can understand but the business should consider and tell a proper answer Atleast they don't know when it will be delivered or when it can reach I am completely stressed depressed by calling them daily to understand the status and nothing happened so far ... anywhere I can get any help to get my order
Business response:
At Sam's we continually strive to exceed members expectations. We were able speak to member and Serta. Items have been shipped and member was issued an egift for the inconvenience. We do apologize. Thank you, *******
i have had a credit card with Sam's club for 2 years...NEVER once used it...was for emergencies only. Any time something popped up on the screen while i was there i always hit NO. today i found out that my card was used without my permission and was charged ready to get late fees. when i told them i did not permit that use of my card was told that was a CLUB issue not theirs, called the CLUB was told it was put on AUTO RENEW by my choosing ...long story short been with Sam's club on 8 years plus and they just lost me as a cu... read more
Business response:
At Sam's we continually strive to exceed members expectations. We were able to speak with member on this issue. We have renewed membership a year for free for inconvenience. In addition, we will be documenting and gathering information to see who the member spoke to previously. We do apologize for this inconvenience and hope for better experiences in the future. Thank you, *******
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.6 star rating with 1,913 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open tomorrow at 10:00 a.m.
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