This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Sam's Club
- Consumer Goods
- Kannapolis, NC
About this business
Visit your Kannapolis Sam's Club. Members enjoy exceptional warehouse club values on superior products and services.
Location details
2421 Supercenter Dr NE, Kannapolis, NC, 28083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I had the most ridiculous experience through Sam's Club chat. I first contacted them on 4/27/21 because I was supposed to receive a $45 gift card through a promo with my membership. The rep gave me a code to give the agent in the store who was supposed to then issue the gift card. The code didn't work and I was told it only came up for me to purchase another membership. 4/28/21 I went through the chat feature again and explained the issue. I was then told that I would receive an electronic gift card. This never happened e... read more
Business response:
At Sam's we continually strive to exceed members expectations. We do apologize for the inconvenience. We have tried calling member, but will continue trying to reach out to speak on this experience. We believe that bringing this to our attention will make future experiences better. Thank you, Kelsey.
I purchased a gazebo from Sam's Club here in Aurora Co.80016 & went with the company that they use for delivery and installation. The company, Go Configure....has the worst customer service i have ever experienced !! They require the customer to pay for their service in advance $499 and then it's **** near impossible to get the service scheduled! Each time you call, you're put on hold for a minimum of 15 mins just to be told that the technician will reach out to you. After 3 weeks of the same i finally cancelled my service ... read more
Business response:
At Sam's we continually strive to exceed members expectations. We were able to reach out to member and apologize for inconvenience. We were also able to extend membership for this experience. Member can reach out directly if he would like to pursue this option. Thank you, Kelsey
I ordered an refrigerator and the delivery was supposed to be on 3rd May 2021. I got call that they can deliver and do installation on 5th May 2021. I said ok for that. Now they dropped the refrigerator on my driveway by blocking my garage. It is unacceptable that they have dropped the refrigerator on my driveway and not even informing me while I was waiting inside home for the delivery and installation. Again It is unacceptable to drop a refrigerator in front of my driveway by blocking my car to take out. If I have any emer... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We spoke with Ms. ****** after following up with the carrier. AÂpick up has beenÂscheduled for the item. Thanks
My Sams club membership is set to auto renew. I downgraded from a plus membership back in 2018. This year they upgraded my membership to a plus and charged my card $100. Then when I filed an online complaint they gave me a number to call because they wanted to make sure I really wanted to downgrade. So I called the number, after being on hold and talking to someone for 20 minutes, he told me he couldn't help me and gave me an incident number and said someone would be in contact with me in 24 hours. I don't have access to my ... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member **** Linsenmeier, we were able to verify what happened with the membership renewal. We have now issued a refund for the member which will be received within 5-7 business days. We also issued compensation due to the complication faced. Kara was pleased to hear from us and with our resolution. We look forward to a continued relationship with them. Happy to ... read more
I talked to over 10+ reps and 4 supervisors. been almost a month and still no update about my case because ORDER VERIFICATION doesn't want to contact me, ALMOST A MONTH! or maybe over a month already (It's just that LONG that I am exhausting of counting the time!) Sam's club OVT Kept canceling all my orders because they need to verify my info. If they really want to, just call me then, it's that easy. But what did they do? CANCELLED ALL MY ORDERS!! Without notifying me or giving me a call!. I wouldn't say you guys got terrib... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to speak with Ms. ******* and let her know that we have gotten with our order verification team, and she should not have issues going forward. Thanks, ******
Sam's club and other big stores are practicing something that to me is very offensive. Just before you leave the store you have to wait in line to have your receipt scanned and then the items you just payed for get scanned like you just stole them. I do not care about the excuses the stores will give like, "we just want to make sure you bought the right items" or "it's a store policy" or whatever. They should have cameras or start to lock every item they sell or whatever other measures they can think of to reduce the number ... read more
Business response:
At Sam's we continually strive to exceed members expectations. We have tried contacting the member several times. Member was provided information if he would like to reach out. We do apologize for the inconvenience. Thank you, *********
I got a membership to Sam's Club, so I could buy a mattress set, not a cheap purchase, but that's certainly NOT going to happen. In fact, I want to cancel my membership and get my money back. I had several questions because there was conflicting information about delivery and set up, time of delivery, etc. I was directed to use chat (which never should have been invented) and found I was 105 in line, but assured that the usual wait time was approx. 6 minutes. That sounded extraordinarily fast, so I waited. The weight time ... read more
Business response:
At Sam's we continually strive to exceed members expectations. We have reached out to the member via email. Refund was processed on 5/3. Member to expect this back onto original form of payment within 3-5 business days. We do apologize for the inconvenience. Thank you, Kelsey.
i need some help.I purchased a Television for my daughters 18th birthday from Sam's Club golden ring. I purchased it March 19 her birthday which is April 2nd she opened it maybe 2 days after. Upon opening it we were seeing evidence of it being previously opened. Only 1 peace of protective foam etc. My daughter then informed me there were no screws for the feet. She then plugs it in and it dosent work. I take the television back. They inform me the tv in the box is the same brand but not the same model. So i say ok wow. They ... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. The television that was purchased was fully packaged sealedÂand purchased new, but the member tried to return a tv that was not purchased at Sam's Club. We have provided this information to her on several occasions. Thanks
HORRIBLE!!! I Purchased over 1500.00 in gift cards online. 1/2 of the order was delivered and they told me that their system showed that I received the entire order. That was a challenge. Finally received the second 1/2 of the order, the package had been ripped open. I proceeded to give out the gift cards, and figured that the back of the card would have the activation instructions. Never saw anything different on the packaging. Only to find out that I distributed cards to employees all over the state of NJ and they couldn't... read more
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe have reached out to the member to apologize and provide further assistance. We will be in contact with member for discount on next purchase due to inconvenience. Thank you, *******
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.6 star rating with 1,913 reviews.
When is Sam's Club open?
Sam's Club is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com