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Sam's Club
- Consumer Goods
- Kannapolis, NC
About this business
Visit your Kannapolis Sam's Club. Members enjoy exceptional warehouse club values on superior products and services.
Location details
2421 Supercenter Dr NE, Kannapolis, NC, 28083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Placed an order for delivery of copy paper...charged...never delivered..did online chat with Rose...could not find my order or my tracking #. She so sorry what would I like to do...Cancell order and refund my money...come to find out she is checking my order from the Philippines!!!...She couldn't and didn't help me with my problem....Really we have no one local to check on delivery or order problems!!!
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After reviewing the chat and the order details we were able to see the vendor/carrier was experiencing delays in getting the item delivered and provided inaccurate tracking information so a refund was issued and finalized by the chat advocate per the member's request since we were not able to reach the vendor. We apologize for any inconvenience.
Absolutely the worst experience of my life, I have never been treated so poorly. I ordered a buffet server (cost 600.00) and it came in completely busted up. I requested a return and a credit on 3/7/2021 and was told someone would call me in 3 business days to schedule a pick up (item weighs over 200 lbs). Call never came. I called Sam's again on 3/10 and they told me the same thing, 3 business days and someone would call. Never happened. Called Sams again on 3/13 and they put me on hold and called the freight company and co... read more
We came to our local Sams club located in Hilliard, OH to buy our two cars all new tires. The man working the tire department told us "We are asking him to many ******* questions, it is his time to clock out and leave" it was a Tuesday at 5:30pm. Your manager Dara did nothing to make us feel better about how we where treated. You lost about a $2000 purchase. We will forever take our business elsewhere!
Business response:
At Sam's Club we continually strive to exceed members expectations. We have tried to reach out to Ms. Minehart but have been unable to get a response from her.ÂWe have reported Ms. Minehart's feedbackÂto management to be looked into. Thanks
These people have made my life ****. It all started when we received 5 Apple Generation 2 pens we did not order. They wanted us to affix labels and mail each pen in a separate envelope. I said "no I'm not going to all that work". I put all Pens in envelope and Fed Ex picked them up about 2 months ago. I have yet to receive my refund. Now remember Nobody ordered these Pens, yet these people charged my credit card $575.00. They said we are going to refund you for one pen. I told these people over and over, I sent back 5 pens. ... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member *** ********, we were able to verify the refund did experience a system issue that caused it to be unfinalized. In addition we refunded the full costs as well as issued compensation for all the inconveniences they experienced with this order. *** was pleased to hear from us and with our resolution. We look forward to a continued relationship with them. Ha... read more
Samsclub is selling storage sheds in Fort Myers Florida with knowledge that a permit can't be issue for lack of proper paperwork.
Business response:
At Sam's Club we continually strive to exceed members expectations.ÂDue to Florida's specific permit guidelines involving hurricanes and any other natural events, we always advise our member to contact their local county authorities prior to purchasing a shed in your area.
I went to sams in Madison ms last Saturday morning which I'm a plus member so I went online to see how early I can go being a business owner I needed supplies got there and it said 7am which I by all means understand if hours changed due to covid but the way not only me but several elderly people was pushed out the door and told we can always cancel our membership by **** who is a store manager when my membership is up as well as several family members and my business partners we will get together and go to Costco I'll pay t... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to contact and speak with Ms. Grover on today. We listened to all of her feedback and let her know that we would be looking into the matter further for resolution.
They have the most awful customer service team I've ever dealt with. I pay for a $100 membership that only works about half the time. They can't figure out how to fix it. They never call or email back on their help tickets. I'm beginning to wonder if I'm even saving any money with all the time they have cost me. Do they not care that they have such a low rating?
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to speak with Ms. M**** today and she let us know that her issue was resolved as well as providing excellent feedback. We look forward to a continued relationship with her.
Would give zero stars we bought water at sam's club paid for all of it just too have them tell us after we paid we're leaving that we couldn't buy more than one pack there is no sign or anything telling us that they're is a limit then they refused to sell us any water because we were arguing with them about it we called the main office and they are just as rude as there workers I can't believe they would refuse people buying water bottled water is all we drink and for them to do that is not right now I have too tell my kids ... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. Unfortunately weÂhave been unable to locate a membership with this name andÂwe do apologizeÂfor any inconvenience. SinceÂCovid there have been quantity limits on certain products.Â
I renewed my membership online and got an email with a activation code and a code for a $45 gift card that I was to get at the desk next time I was in the store. I went in to get my groceries and they would not honor it. I cancelled my membership after being a Sam's member for over 6 years and I went to Costco. Sams club doesn't care about their members.
Business response:
At Sam's Club we continually strive to exceed members expectations. We have tried to reach Ms. King for several days now but we were not able to reach her by phone or email. Should Ms. King reach back out to us, we are happy to work with her regarding the membership promotion.
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.6 star rating with 1,913 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open at 10:00 a.m.
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