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Sam's Club
- Consumer Goods
- Kannapolis, NC
About this business
Visit your Kannapolis Sam's Club. Members enjoy exceptional warehouse club values on superior products and services.
Location details
2421 Supercenter Dr NE, Kannapolis, NC, 28083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Is it possible to give negative stars? I absolutely would give negative stars if that is a possibility. The ******* NY store, Club # ***** customer service, is certainly one of a kind. Buyer beware, if you are using curbside pickup, you may not receive all your items, especially if it is a pair of Airpods Pro. It is impossible to talk to the store manager, Jeff. It is impossible to get the district or regional manager's information. Reaching out to customer care has not been effective. It is my belief, that Sam's Corporation... read more
BEWARE OF ON-LINE PURCHASES. Funds in your bank acct are immediately incumbered when you make an on-line purchase. Even if you do not receive your order for more than 2 months their process to release your funds is long and difficult. SAM'S CLUB is able to earn interest on your funds for an unnecessarily extended period and make you jump through hoops to find your merchandise and or get a refund.
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member ***** ****** *******, we were able to verify the item did experience a delay that caused the item to ship late. In addition we refunded the full costs as compensation for all the inconveniences they experienced with this order. ***** was pleased to hear from us and with our resolution. We look forward to a continued relationship with them. Happy to help, ... read more
I was a member for years, not anymore. They have the worst customer service of any company i have ever dealt with. They use foreign countries for customer service and have no authority to do anything on high ticket priced items and are a bunch of lying **** *******
I placed an order online for a tv on cyber Monday. Order came in very quickly which was great but the tv screen once plugged in, was shattered. We noticed when we opened it looked odd but once plugged in the tv was shattered. The replacement comes in... exact same thing. I have two broken 65 inch TVs sitting in my house now, and no refund and hardly any communication. I got one email from a "back office" team member but nothing since I replied back. They also said they would schedule the pick up for the TVs.. nothing. I want... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member ******** ******** we were able to verify that her orders were placed under a temporary type of membership. We have set her up on her own full year membership at no cost to her. We have also finalized the refunds for both orders which will reflect on her account within the next 3-5 days. An email has been sent to Ms Brashell as well letting her know that th... read more
I received in the mail a promotion about becoming a member for $45 and getting a $45 back in my first purchase after 72 hours of membership. I went to the store in Bloomington, MN and had the worst experience in my life as a customer. This place is so bad that I canceled my membership after my second purchasing experience. This are some of the experiences I had, just in 3 visits to the store and less than 2 weeks of membership: - I had to wait for 45 minutes in line to become a member (only one person attending customers) - ... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member ******* ***** ***** we were able to verify what happened with the membership promotion as well as in club issues. We have now sent an eGift card with a small additional amount as compensation to rectify the issue. ******* was pleased to hear from us and with our resolution. We look forward to a continued relationship with them. Happy to help, Chyla P.
The facade at the front door of cleaning the carts is for image only. Sam's Club refuses to enforce mask wearing of its customers and pretty much just avoids any type of responsibility in that area. I shop there every 2 weeks and spend between $200-$300, but that may have to change. Six people with no masks and another 6 with masks on there chin. When I reported that I had seen an employee without their mask, the manager seemed disinterested and commented that there was nothing that could be done about customers who do not w... read more
Business response:
Thank you for your feedback. We sanitize all of our carts between shopper sand do require masks. There are some folks, due to medical issues that are unable to wear them. The health and safety of our members is our utmost concern.
on Dec. 5,2020 my fiance and i had gone to west mifflin PA sam's club in search of a ring. while there was a sign on the jewlery counter stating no trying on jewlery, after speaking to a manager she understood my point of view...if i'm spending $2,000.00 I'd like to see how it looks on my hand. She simply wiped the ring off with an alcohol swab before and after i tried it on. Then on Dec, 6,2020 we went to washington PA sams club...where they were extremely ignorant. I was told its "company policy" i could not touch the ring... read more
Business response:
We understand your frustration, during these times we are trying to keep everything sanitized for our members. We understand that one club made an exception. We are doing our best to keep your health and safety in mind.
They have changed their Plus membership. They usedto have free shipping with the Plus membership, but now they have a per item shipped price and a pick up price. So really there isn't free shipping at Sams, it is a scam.
Business response:
We offer free shipping for pur Plus members on many items. If you are not completely satisfied with the plus membership you can get a refund at your local club.
Ordered a TV online during a sale and scheduled a pickup for 2 days later as there was no available pickup times the next day. I got an email from the store the next day saying that they canceled my order because instead of setting my order aside they sold all of the ones they had in stock and we were out of luck with our order even though it was already placed. Customer service was no help and there were no steps taken to resolve this issue
Business response:
We are so sorry that your order was cancelled. When we have sales events, the merchandise is on a first come first serve basis and we are sorry that the merchandise was sold out before your order was picked.
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.6 star rating with 1,913 reviews.
When is Sam's Club open?
Sam's Club is open now. It will close at 6:00 p.m.
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