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Sam's Club
- Consumer Goods
- Kannapolis, NC
About this business
Visit your Kannapolis Sam's Club. Members enjoy exceptional warehouse club values on superior products and services.
Location details
2421 Supercenter Dr NE, Kannapolis, NC, 28083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I see several customer complaints are about undelivered mattress. My twin XL also did not get delivered and they claimed incomplete address. Seems to be ongoing problem. Hmm.
Business response:
Please look at your order for the shipping and billing address that you submitted. We apologize for the inconvenience.
Ordered a trampoline from Sam's Club online and it has been the worst customer experience of my life. I can't begin to describe how unaccommodating their customer service line is. The trampoline was to be delivered in 3 different boxes. Only 1 was delivered and of course FedEx marked the item as delivered. So I called Sam's on 9/22 and told them about the missing boxes. They created an "incident report" and then I was supposed to wait to hear back from some incident team. I don't understand what I was waiting on. I was missi... read more
Business response:
We are so sorry that your trampoline was missing boxes and that we are out of stock. I see that the return has been started and once the trampoline has been returned we can complete the refund.
Called 9 times over 3 days to tires/battery department. No one would answer, Went on line to set up appointment, Chose 2 times, Never got a response. Went to Sam's yesterday at 12:30pm(a time that I requested). Left my car and walked to front entrance. No one at tire desk. Waited and waited as employees and manager walked buy and paid me no attention. Finally manager walked up. Told him my battery was leaking, Said it might be 2 hours. Waited 3 hours and called desk. .Again he would not answer. I asked employee how long it w... read more
Business response:
Hi Michael, We are so sorry to hear about your experience. We have sent this over to the Augusta club.
In preparation for post surgery recovery, I ordered 2 twin xl mattresses and a Split King adjustable frame on September 6, 2020. Expected delivery date was October 6, 2020. On September 23, 2020 I received an email from Samsclub.com my order had shipped. I called XPO yesterday (9/30/20) to see what day we could schedule the delivery. The representative at XPO stated they only received 1 mattress and the shipment was "rejected" because it was not complete. I called Sams Serta line and I had to tell them only one mattress was ... read more
Business response:
We are checking the order and will call the member. Thank you,Laura
Bought a Sereta Gel Memory Foam King size Mattress in a box from Sams Club Irving, TX location. When opened at home, it had damage ( the gel leaked and became hard like rock in middle of the mattress), Took pictures and complaint at store they refunded the amount immediately but not accepting the damaged mattress. Called customer service, spoke top manager and next level but just NO HELP. I had to spend cash and arrange for trashing the damaged mattress. Why customer should bear the consequences of damaged product? Not satis... read more
Business response:
We are so sorry to hear about your recent purchase. Please see the club manager and let him know on your next visit.
Went to Sam's yesterday. Almost half the people shopping in the store were not wearing mask! If this is mandated to wear masks inside businesses, why are they not enforcing it? They have a guard at the door, and he is doing nothing! I do not feel safe! I will not shop at Sam's again until this covid is over!
Business response:
A mask will be required while visiting any of our Sam's Club or Sam's Club locations in the U.S., regardless of local mandates. We're grateful for our members working together to keep our communities healthy. Masks will be required for all customers, but in the case a member can't wear a face mask our associates will work with them to find a solution that works for everyone. The mask requirement is new for our clubs, and we plan to remind members of this requirement, in addition to offering them options for face coverings.... read more
I ordered Thomson 7cuft freezer on 9/26/2020 and picked up from Richmond store # 6343 on 9/27/2020. After I opened the pack at home found - there is big dent , damaged on front side - when I opened the Freezer, there was strong stinking Fish smell. - Noticed on the side there was a big label called C5H10 did not look like Manufacturer sticker Looks like Sam's club is cheating with damaged used product. Tried to contact customer support via chat and a person called ****** came on line, was not responding, and she ... read more
Business response:
We are sorry about your recent purchase. Please return the freezer to the club for a refund or replacement. Thank you
My husband and I have been Sam's members for five years and have always enjoyed our shopping experience wherever we have lived. Unfortunately, we have been disappointed lately in their enforcement of government mandates issued by our governor. Today we saw many people not wearing masks while we shopped and we ended up leaving early as a result. There were security guards placed at the entrances, but I have never seen the one at the exit wearing a mask himself. There is no way they can catch everyone, but they do not seem to ... read more
Business response:
A mask will be required while visiting any of our Sam's Club or Sam's Club locations in the U.S., regardless of local mandates. We're grateful for our members working together to keep our communities healthy. Masks will be required for all customers, but in the case a member can't wear a face mask our associates will work with them to find a solution that works for everyone. The mask requirement is new for our clubs, and we plan to remind members of this requirement, in addition to offering them options for face coverings.... read more
My husband and I ordered a Reagan table set on 8/5/2020. The one delivery man came and delivered it damaged on 8/27/2020. Another shipping company called Pilot picked up the table on 9/2/2020. We still have not received our refund of $520.08. I have called customer service 5 times and always given a new reference number that it will be resolved. Not only do we not have a table we are paying interest on the credit card we purchased it on. Today's date is 9/19/2020 still no answers or refund. I would never order anything onlin... read more
Business response:
Hi Alvin, Our records show that the refund was completed on 9/16/20. Depending on your financial institution the transaction can take up to 7 business days to post. If the funds are still not showing, please contact your bank. Thank you,Laura
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.6 star rating with 1,913 reviews.
When is Sam's Club open?
Sam's Club is open now. It will close at 6:00 p.m.
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