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Sam's Club
- Consumer Goods
- Kannapolis, NC
About this business
Visit your Kannapolis Sam's Club. Members enjoy exceptional warehouse club values on superior products and services.
Location details
2421 Supercenter Dr NE, Kannapolis, NC, 28083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I shop at the Sam's Club in Hiram, Georgia. The staff is knowledgeable, friendly and helpful. Customer Service is great at processing refunds. Most of my experiences shopping instore and online have been positive. Shopping was a bit frustrating at the start of the pandemic but Sam's managed to pull it all together and continues to improve. Their cubside pickup is excellent. Online orders are quickly processed, well packed and often arrive sooner than expected. They really care about the health of their customers. Sam's is th... read more
Business response:
Hi Laurie, Thank you for taking the time to provide such positive feedback. We work hard each day to provide you and our members the best experience possible. I will sent this to the club as well. Thanks again! Laura Sam's Club Member Services
My mother went to Sam's Club in Glen Carbon IL 62034 to purchased some items. As she proceeded to exit the build just like other customers, a exist staff not only checked her receipt they also opened her boxes!! Why in the world would the staff open her boxed item that was sold in a boxed packaging. None of the other existing customers were treated that way!!! We feel that she was discriminated because she is an minority senior citizen. She was mistreated because of her age and race. None of the Caucasian customers were addr... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Yudella ***** we were able to verify the in club experience as well as provide explanation of our process. In addition we will ensure this experience is not given in the future.. We look forward to a continued relationship with them.
I have been dealing with issues with Sams Club Online for 5 months. I have spent over 40 hours talking to many different individuals about orders I paid for online but was charged a higher amount on two transactions for one order overall. Knowone at Sams Club online or the store can resolve my issue. I did not receive all the items that I ordered but was charged for them. Each time I have called, I had to tell the first level individuals what had happened. Many say they can resolve my issue, but I never hear back from anybod... read more
Business response:
Attempted to contact member by phone number we have on record and was prompted to leave a voicemail. Have also followed up via e-mail requesting a good call back number as well as time of day in which to be contacted.
I am very angry that after 20+ years of a business membership, they have discontinued the business membership without notice! I wasn't told until after I paid my yearly fee!!! As soon as year is over I will never renew again!
Business response:
Hi Carrie, We discontinued the business membership over three years ago and had sent emails and had signage in the clubs as well. We also extended the business hours for a year and a half after the business memberships ended to give our members time to adjust.
Nightmare returning items to Sam's Club. I ordered online. Spent 40 minutes unsuccessfully trying to return items at a store. Couldn't do return online. Had to call. That was another 20 minutes. Then I had to repackage, label and drive to fed ex. I am skeptical that I will actually see a refund on my credit card. This makes no sense. Target would NEVER do this to a customer. I guess I'll be joining Costco.
Business response:
We are so sorry that you had difficulty returning at the club. When you purchase online, if it is initiated at an online return the club cannot do the refund. we see that the order is on its way back and as soon as it is received the refund will post to your account.
#Samsclub so disappointed in their lack of customer service, inability to resolve an issue much less acknowledge me or the issue. I ordered a mattress set on August 1, 2020 with the delivery date by August 28th. Now it's October 14th and I'm still waiting. Now, if there had been any communication regarding the delay, I might have been more understanding. But there was none. I received a text stating my mattresses had been shipped on September 27th. Well, not to me but to a separate shipping company! To add insult to injury, ... read more
Business response:
We have issued an adjustment for the delay.
My mattress got lost. No refund available. A neighbor a week later in apartment on other end of complex had it randomly delivered to his door. My two chairs did not match when they came but they are going to pick one up and refund. Being elderly on fixed income I felt very hopeless last week but this week I feel better. My previous two negative reviews are now amended. Thank you Sam's Club.
Business response:
We have responded to this member
Customer service is nonexistent. I ordered a mattress and boxspring set on August 1, 2020 with a delivery date of August 28th. That was delayed....ok, COVID-19....I get it. Since then, the date has been changed 4 times with no warning! It is now October 10th. Still no mattress and I'm on the couch as I believed the last delivery Promised! And by the way, the delivery date was changed on the actual day of delivery, not prior. Called Sam's for a refund and to cancel order. They told me to call Serta though my credit card state... read more
Business response:
We apologize for the delay and have issued a refund for 20%. We do see that delivery is set for 10/14/20. Thank you,Laura
Refused to replace lost $233 order and sent two non matching supposed to be matching $900 chairs. Lousy customer service .
Business response:
FEdex confirmed that the delivery was indeed made. Please check with the apartment office and neighbors since the address you supplied was missing the apartment number.
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.6 star rating with 1,913 reviews.
When is Sam's Club open?
Sam's Club is open now. It will close at 6:00 p.m.
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