Sam's Club

Robert V 

on BBB

4 years ago

Sam's refuses to cancel my membership and keeps billing me for services that I do not want!!!! Customer service tells me they can do nothing about it and transfers me to "customer retention" who does not answer after waiting 30 minutes. This is criminal to keep auto-billing people and refuse to cancel them!!! 

Steve G 

on BBB

4 years ago

They have been out of stock on everything so I have to go to ****** they keep up on stock really good I hate it but will start shopping at ****** now long time member of sams 

Trinette F 

on BBB

4 years ago

I think their customer service is HORRIBLE. I went in to purchase a ring that I had waited until my birthday to purchase, as I would have a friend here with me as well, and wouldn't have to leave the store alone with such an expensive purchase (for some of us, $1649.00). I entered the store wearing a mask and gloves asked an associate to see the ring. I'd picked the ring up out of the holder and the associate quickly tells me that I am not allowed to try it on. When I asked why she stated that no one is allowed to try on any... read more

Susan H 

on BBB

4 years ago

We have been weekly Sam's Club shoppers for almost 16 years and normally write a check for $200 -$300 each week. Yesterday we wanted to buy a new TV along with our weekly shopping. Our check was declined because the amount was larger than normal. I was given a phone number to call TeleCheck and discuss the issue with them. After all but giving them my blood, they verified the check was declined because of the larger amount. Terrible way to treat customers. I know fewer and fewer people write checks these days but as long as ... read more

Elaine W 

on BBB

4 years ago

I can't believe a company like Sams has a membership trap on internet! Forces you to purchase both memberships! This is un acceptable. I cannot do business with this business. 

Pete B 

on BBB

4 years ago

Curbside pick-up service is terrible. Waited 30 minutes and finally cancelled the order. The app hasn't been functional both times we've attempted to use this service. No store employees check on customers in the parking slots. Had to go into the store both times to get someone to help. Fool me once, shame on you, fool me twice, shame on me. We won't be back a third time. 

Tina C 

on BBB

4 years ago

I placed an order for curbside pickup and inadvertently scheduled it for the wrong day. I showed up a day early. When I realized the mistake I went inside to cancel the curbside order and just pick up the things I needed in the store. When I went to customer service, the rep was too busy talking to the security guard to notice someone in line so I waited several minutes. When she did call me over she rudely told me that customer service doesn't cancel those and that I needed to go to the pick up desk by the exit. I then went... read more

Maria V 

on BBB

4 years ago

I am really frustrated with the Online order on a laptop that I have attempted to purchase twice now and where sams club cancelled both times for no reason! I have called at least 10 times in the last few days and have spoken to at least 8 customer service reps as well as 3 supervisors. All of them not understanding why my order was not verified and processed. They keep telling me they are going to send to the verification department and issuing too many reference numbers. All supervisors confirmed the issue was not my credi... read more

Gene S 

on BBB

4 years ago

What a joke customer service is was on line for over twenty minutes with someone who could not listen and was not very fluent in English. He could not help! I ask for a supervisor and after waiting for quite some time my call was routed to Fed Ex which had nothing to do with my call. I signed up for the Sam's Plus to get free shipping and until today that was the case. Today they want to charge $6.98 for shipping when in the past I have not paid shipping on same order. Buyer beware!