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Sam's Club
- Consumer Goods
- Kannapolis, NC
About this business
Visit your Kannapolis Sam's Club. Members enjoy exceptional warehouse club values on superior products and services.
Location details
2421 Supercenter Dr NE, Kannapolis, NC, 28083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Sams Club is a big mess. I ordered a mattress through them back on 6/7. At purchase, they did disclose it would be about 3 weeks for delivery. At the 3 week mark, they contacted me via email to inform about a delay. Figured this was the new normal since Covid. The new delivery date would be 8/10. Well, that never happened. From what I can decipher behind the finger pointing and blame, XPO "lost" the mattress. It wasn't till about 8/15 that XPO finally contacted Sams and Serta for a replacement. Well, the replacement was to b... read more
Business response:
Thank you for the feedback. A replacement order was done on 8/17/20 and is currently in production. We will ship as fast as we can and appreciate your patience during this time. We also provided a 25% adjustment. We are truly sorry for the delay. Thanks,Laura
We placed and order on July 20th, 2020 for a 6 piece sectional and a 3 piece furniture set online for a instant savings. The day before the 3 piece set was to be delivered, I checked the tracking on it to find out it was cancelled by Sam's. I call right away and was told that the reason it was cancelled was because it was damaged in the warehouse and a new set was going to be shipped to me. My boyfriend called the same day to check on it and he was told that it was cancelled because I never verified my e-mail address. ( I ha... read more
Business response:
At Sams club we continually strive to meet and exceed our members expectations. After full review of this concern and speaking with OVT these orders were being cancelled as they was a discrepancy with the bill to and ship to information not matching as well as the ship to information being under Mrs. Menges account. The flag on this account has been removed at this time and the issue will not persist. All orders can now be placed. We can also still honor the discounted price for the member at this time. Thanks, Chelsea
Hate how Sam's is if you don't have a plus membership your not allowed to come in? Like seriously? Right now that we have the virus and a hurricane is coming and most people don't have jobs and we have the normal membership and they tell me to upgrade? Which is more money!!! That's ridiculous!! Shame on you guys! Very disappointed!
Business response:
At Sams club we continually strive to meet and exceed our members expectations. At this time, we have specific hours designated for specific needs. In general with Sams club we do offer earlier shopping hours as a benefit of our plus memberships. This information is provided when you sign up for your membership as well as under our terms and conditions. Thanks, Chelsea
Bought a IPhone 11 through sams, with a promotion they run that you received $300 sams gift card. Never received the gift card so called and received half. Now these idiots are putting me through a run around for over 4 months for the other half! I am sick of being told to contact this person, then they tell me to contact another person. Then having to track down a order number (which we didn't receive at time of actually getting the phone). So we go to the store multiple times, just for nobody to know what we are talking ab... read more
Rarely use my membership anyway. Just use it for gasoline since it's near my home. Was denied entry into Sam's Club this morning and told to come back at 10 am because I don't have a Premium membership. So ridiculous. There are literally hundreds of people shopping in Sam's Club and I'm turned away. I PAY to shop there and they deny me entry.
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. Early shopping hours from 8-10 am are one of the benefits of the Plus Membership, which also includes free shipping on most online items and cash rewards. After full review,ÂMr.ÂBarrington was offered a Membership upgrade to experience these benefits, of which he declined. WeÂapologize for any inconveniences. Thanks, Chris
I was delivered flowers from a friend thru Fed Ex today and they were destroyed. I called Sams 888 number and I read every single number on the box and was told they couldn't pull up the order. And that they do not track the FED EX deliveries. I asked for a supervisor. On hold 10 minutes- I was told there is no supervisor and that now they have the order number (hmmm how?) but can't replace them without calling the person who ordered them to get permission? Why???? They are not going to pay again (at least I hope not) and th... read more
Business response:
At Sams club we continually strive to meet and exceed our members expectations. Unfortunately, as Mrs. *********** is not on the membership account she does not have authorization to make any changes to an order or get a replacement issued. We would need to speak with the account holder and then would be able to issue a replacement or a refund at that time. Thanks, Chelsea
Worst customer service. Received a damaged dinning table set. Called customer service 5 times from past 7 business days. Every time i was given a new reference number, i was told that the previous reference number was not sent to right department and assured me this time it will be sent to right department - back office - They will call me and give the refund. But nothing happens.
Business response:
At Sams club we continually strive to meet and exceed our members expectations. After full review of this concern, I have finalized the refund at this time. The funds will be back into the account in 3-5 business days. We are sorry for the inconvenience. Thanks, ChelseaÂ
Ordered online 3 separate times in 3 weeks and each time the order was cancelled. No communication from them. I called for status update since they hadn't been shipped. Each time I got the excuse of Covid, they're working from home or they'll escalate the issue & have the "back office" email me in 72 hrs. NEVER an email or phone call. DO NOT ORDER ONLINE FROM SAM'S CLUB!!!! Horrible customer service!!!
Business response:
At Sams club we continually strive to meet and exceed our members expectations. After full review of this concern, there is only one order that has been cancelled by our order verifications team. This was cancelled as Mrs. Smith was asked to verify her information to push the order through and this was refused. Without verification for certain items we cannot push the order through. I am sorry for the inconvenience and we look forward to a continued relationship. Thanks, ChelseaÂ
Highly unprofessional. Ordered stuff through them and 11 days after scheduled delivery date (3 weeks after placing order), I have not received item. I have also called customer service 5 times and have received same response: 'We have forwarded your request to back office and they will contact you in 24 - 48 hours. I personally will see to it that they reach out to you'. No response from back office, tried to cancel my order after 3 weeks, still not sure if they have cancelled it or not.
Business response:
Good day, We are unable to locate any active orders or membership with this name, email and zip code.
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.6 star rating with 1,913 reviews.
When is Sam's Club open?
Sam's Club is open now. It will close at 6:00 p.m.
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