Sam's Club

Sheila P. 

on BBB

4 years ago

If I could I'd give them zero stars. I purchased my husband and I new memberships at the beginning of the year. We got two new membership numbers. We have been able to use the card, but not use the scan & go nor use our new Sams Club credit card. Why?? Because you cannot update your new card in the app or online. Why is that? When the card isn't updated you may be able to purchase in the store but not on-line. I've reached out to them on line via a chat, on the phone via customer service and no one can fix this issue. THIS S... read more

David S 

on BBB

4 years ago

Sams in store ATnT are misleading/scamming alot of people with the phone trade-in program and the incentives of purchasing from them are not given. I was with Tmobile and was convinced that ATnT would match my monthly bill of $85 if I trade in my phones. For over a month, I was told that I had to wait til my phones were received and processed by them, which will make it too late to get out of the program and it would cost me a couple of thousand dollars if I chose to cancel. I spoke with the Sams store manager (Demora) whic... read more

Bruce K 

on BBB

4 years ago

Been a sams member for almost 20 years bug I'm just done with them! I purchased a Samsung watch from sams online as a gift for a friend. The delivery date kept changing on their tracking website but it suddenly showed as delivered a day ahead of time. I called the friend to retrieve the package when she gets home but she was unable to locate it. I called sams to inquire and they told me that the items are sometimes marked as delivered prematurely and that i should wait another 24 hrs. I waited and asked the friend to check ... read more

Tiffany W 

on BBB

4 years ago

Horrible company. Returned 3 orders worth of items. Was told all orders were refund processed on 1/16. Only have received money back for 1/3 orders. Have been waiting 5 months for a resolution, yet am told every week that they aren't sure what has happened, and need to send it to the proper team for investigation, yet never am contacted after that. Agents seem incompetent "According to this, both refunds were effective back to the account on January, 16th. Around 18:59 hrs. Have you checked with your bank to see if they rece... read more

Rebecca R 

on BBB

4 years ago

My large family has each owned a membership to Sam's Club for years. We've always had the business or plus membership for the free shipping. However, Sam's Club recently changed their policy without letting members know and now you can only ship up to 10 addresses total for the entirety of the membership (this includes renewal) which I was unaware. After shipping food items to my grandparents, I now am unable to utilize the free shipping option for plus members (and it charges me per item regardless of "free plus shipping").... read more

Kristy B 

on BBB

4 years ago

Sometime in 2020 I paid an additional fee for a 'plus membership' and could see my 'cash rewards' balance on the app. I noticed about a month prior to my membership being set to renew that the balance turned to '0'. I sent a message asking about the approximately $40 balance in cash rewards with the response that I was not a plus membership status, however, I had been ordering on line with free shipping, watching my cash rewards balance grow, using scan and go (all the perks of plus membership) for a good while. I received a... read more

Bernie B 

on BBB

4 years ago

The Denver co club on 35th and others are false advertising their curbside pickup when placing order online tot always says today, whatever day it happens. For instance today at 10:00 am this morning I place an order. Tells me at start out can pickup today. However at check out it lets me select today. But tells me once I select it that it's not available. I go back and it shows available. Wind let me select. I delete my entire order and logout and back in. Saha play your order, pickup today! Your advertising. I try and C... read more

Shari A 

on BBB

4 years ago

On May 12, 2021, I went to the Chattanooga Sam's Club for some gas. I notice that parts of gas station entrance were blocked and that there were two employees, female and male, standing towards one of the entrances. I proceeded towards that area, just minding my business not really knowing what was going on. I drove past the two employees, to which the female employee yelled something to the effect of "we told you to freaking stop", although she used a more vulgar word than freaking. I didn't know I was supposed to stop nor ... read more

Ann T 

on BBB

4 years ago

I made 2 returns on 04/24/2021 to Grapevine club one is for store purchased item (which I received the refund promptly) and the other is for online purchased items (still has no refund)! 04/29 Chat with **** She said my refund was not processed and she will finalize the refund. I should receive a confirmation email from her within 48 hours. 05/01 Chat with ***** Not receiving any confirmation email from **** so chat again to verify the refund. Venus confirmed the refund was finalized on 4/29. What happened to the pro... read more