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Sam's Club
- Consumer Goods
- Kannapolis, NC
About this business
Visit your Kannapolis Sam's Club. Members enjoy exceptional warehouse club values on superior products and services.
Location details
2421 Supercenter Dr NE, Kannapolis, NC, 28083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
This review is for the manager at the Concord CA club. This was my second time returning something and each time, they take forever to assist with a return. They should have more people at ****** *******. This manager was taking up two register to help two guests who were together when she should of used one register! Not once did SHE apologize nor say "We'll be right with you". Also one of the employee there is so slow and always strikes up a conversation for the longest to avoid the next customer. So tired of member servic... read more
Business response:
At Sam's we continually strive to exceed members expectations. We were able to reach out to the member and get this escalated to the the club manager. Per the club manager, this issue has been resolved. We do apologize for the inconvenience. Thank you, Kelsey.Â
Sams club is not worth being a Plus Member, items cost more if you ship them, even though they say free shipping, no more early hours for plus members, for 100 dollars cost not worth it
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to reach out to the member and extend his membership and issue an e-gift card for the inconvenience, we do apologize. Thank you, ********
For the last 2-3 months, everytime I get gas at Sam's Club I always stop the pump on a even dollar amount. By the time I return the handle to the pump, my final sale changes by $0.01 more. I did a chat with customer service and they said i needed to call the store and report it. No, that's not my job, that it yours!. Now I ask you how many customers have they done this to? Also, it didnt matter what pump i used, it happened on each of them I did use!
Business response:
At Sam's Club, we strive to exceed our members expectations, and provide a membership experience that is exceptional reflective of the member's value to us. Ive spoken with Jean, and apologized that her feedback was met with a re-direct, instead of empathy and understanding. As a thank you for her feedback, I have extended the membership for one year. Thank you, Jean, so much for making this a priority. And, for being the best part of Sam'sÂClub!
I frequently shop at sams club and I visited the store to buy some water. I paid with my EBT and I was charged CRV. Please help as with other stores like food for less I don't pay CRV with my EBT card. Please help and advise. Thank you. ***** Hernández
We purchased a pergola in April, 2021, at Sam's Club in Albuquerque and we paid for pickup, delivery and setup. That all went fine. Six weeks later the pergola began to crack and peal. Sam's club happily agreed to refund the purchase price. But then we had to deal with the pickup, delivery and setup company, which was a major struggle. Victoria ******** Supervisor, really went to bat for us. She made all the calls to GoConfigure, the installation company and got everything taken care of our for us. She really went above and ... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the associate Victoria, we were able to verify the item did experience an issue that caused a poor experience for member Geraldine Borlin. In addition we appreciate Geraldine's feedback as it has been provided to Victoria's superiors. We look forward to a continued relationship with Geraldine. Happy to help, ***** **
SAMS CLUB PHOTO IS A JOKE! NO ONE SEEMS TO KNOW WHY THE STORE CAN'T HELP YOU WITH REFUNDS. NO ONE SEEMS TO KNOW IF THERE IS A PHONE NUMBER TO THIS DEPT. IS THIS REAL OR JUST A FACADE FOR SAM'S CLUB! I WILL NOT BE DOING BUSINESS WITH THE PHOTO DEPT AGAIN!!! THEY ARE PHONEY!
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Iris ******** we were able to verify the item did experience an issue that led to poor quality photo prints. In addition we refunded the full costs of the order as well as an additional order as compensation for all the inconveniences they experienced with this order. We also addressed additional website concerns Iris mentioned. Iris was pleased to hear fr... read more
This is a review of Sam's Clubs shipping service, not Sam's Club as a whole. I am so very, very disappointed with Sam's club shipping. The whole reason I upgraded my membership to Plus was to take advantage of the free shipping. I am disabled so it is difficult for me to get out and around. I thought having my items shipped, would be the solution. I have had 3 shipping orders since I upgraded and 2 of them failed horribly. I will continue to be a Sam's club member because I appreciate the savings, however, I plan to go back ... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Belinda **** we were able to verify the items did experience a shipping issue. In addition we issued a gift card as compensation for all the inconveniences they experienced with their order. Belinda was pleased to hear from us and with our resolution. We look forward to a continued relationship with them. Happy to help, ***** **
I placed an online order 7/19 and the order placed stated pick up would be 7/19. I called 7/19 all day before driving 45 min away to make sure they were ready. I had to get a manager on the phone to get the status. I was told by ***** that they were not in and he would call me by 10am 7/20. Well I have been calling since Tues to get the status. I even logged a complaint with the corporate office and NO ONE has yet to contact me. I finally got another manager on the phone today to tell me the order is not ready and he cant gi... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After attempting to reach Ms. Tall by phone or email we were unable to speak with her. If Ms. Hall reaches back out we are happy to assist him. We look forward to a continued relationship with her. Happy to help, ***** **
Two main things that I dislike about Sam's club. The first is that they accuse you of stealing ever time you walk out the door. Every other retail establishment in the country generally trusts their customers. Sam's does not. The other thing is the membership renewal. If you renew early, which they are constantly trying to get you to do, you lose the remaining portion of that one year membership. Over several years, you would theoretically pay for an extra year that you didn't need to pay.
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to reach out to the member via phone and we were able to extend the membership for inconvenience. We were also able to let the member know that these are reviewed by upper management to make the necessary changes. We do apologize for the inconvenience. Thank you *******
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.6 star rating with 1,913 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open tomorrow at 10:00 a.m.
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