This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Sam's Club
- Consumer Goods
- Kannapolis, NC
About this business
Visit your Kannapolis Sam's Club. Members enjoy exceptional warehouse club values on superior products and services.
Location details
2421 Supercenter Dr NE, Kannapolis, NC, 28083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The WORST customer service experience! I used the scan and go app to complete my purchase. After I paid, and while I waited in line to exit, my app stopped working and said I needed an update. The update was having issues, for some reason. I went and got an associate to help and the only way they would let me leave the store with my groceries is by going through the store check out line, paying again and obtaining a paper receipt. I was ASSURED that the scan and go would not clear my checking account because the receipt fro... read more
Business response:
At Sam's club we strive to exceed members expectations. Ms. ***** was followed up with by club management and she confirmed her refund went through this morning. Thanks, ******.
Today I had a terrible experience at Sam's Club in Pearl, MS. First, I am a regular shopper and most often I use self checkout. Today, I was second in line at self check. The lady in front of me used the hand scan on her buggy items, paid and pushed the "extra" away and took hers and left. I then moved up, scanned all my items, mostly meats and prepared to pay when a very rude customer ******* woman shoved the "extra" basket at me and demanded I move all my items into the other buggy. I asked her why, I have never done this ... read more
Business response:
At Sam's we strive to exceed our members expectations. We have tried toÂreachÂout to Ms. Lewis by phone and email but have not heard back. If and when she responds we will be happy to assist her. Thanks, ******.Â
I signed up for internet with AT&T at Sams Club.. I was promised a $250 gift card for signing up. I was told my account with AT&T needed to be active for 30+ days and then they would send it. I still yet to get it I called August 19th they said they would send it.. I'm still waiting it's been almost 2 months. I fell ripped off and mislead plus have bo way of tracking if they even sent it. Sams club said it's AT&T and AT&T blames Sams club
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Ashley ****** we were able to verify what happened with the gift card. We have now sent an eGift card on 08/28/2021 which will be received within 3 weeks. We also issued a year membership extension due to the complication faced. Ashley was pleased to hear from us and with our resolution. We look forward to a continued relationship with them. Happy to help... read more
When you place an order online, it should not take 3 plus weeks to arrive. Also, they boast free shipping for plus members, however many items they charge shipping on and when it's advertised on the site as on sale, they charge full price. I've been a member for almost 30 years, thinking of switching to Costco
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to reach out to the member and address her concerns. We were also able to provide compensation. We do apologizeÂfor the inconvenience, Thank you, **********
I just saw the 1.19 star reviews. NOW I understand more about Sams. I run a business which offers Sam's items (around $2K/month purchased), and have to ask specifically for someone to check stock on items that have been out for days, only to find they show stock (which isn't there) in the system, preventing more from coming in. This should be SAMS JOB. Btw Sams, I'm going back 3 years to now, so don't "covid" this away. Inventory issues of this kind are inexcusable. Sams has changed from Kiolbassa Beef Sausages to the... read more
I have had my Sam's Club membership since 2009. My annual membership expires next week, so I went to the Sam's Club in Fort Smith, Arkansas on Saturday, 8/28/21 to renew my membership. I have always renewed my membership at the Member Services desk in previous years without any problem. Unfortunately, that did not happen on this visit. When I told the employee at the Member Services desk, a young female with long dark hair, that I wished to renew my membership, she asked me if I would be shopping that day. I planned to look ... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to reach out to the member and address his concerns. Were were also able to extend the membership for the inconvenience. We do apologize. Thank you, **********
They have HORRIBLE or non existent customer service for their online orders! You can't reach anyone who knows about the items you order, and the people in the Philippines cannot and do not have answers. All they can offer is a tracking number! That's it!!!
Business response:
At Sam's Club we continually strive to exceed members expectations. We attempted to reach out to reach out to the member and have not received a response. The member has a direct line of contact, should they need further assistance. We do apologize for the inconvenience. Thank you, ********
I needed a large Window Ac unit. I shopped around and ordered the GE 23500 Btu through my Sam's Club online. I looked for a shipping option to pick up instore even though it was free shipping (plus membership). There is no option to ship and pick up instore, so FedEx had to deliver to my house. During the shipping process I received a notice my shipment had been delayed, because the label had been destroyed and needed to be reprinted. So I received the Ac unit, paid someone to install it. Worked great, for 3 days and starte... read more
Business response:
Hello, At Sam's we continually strive to exceed members expectations. Myself and the club manager were able to speak with the member and address her concerns. I have verified that her refund was processed correctly and Rebecca verified she has received it. We do apologize and want to thank you for being a valued Sam's Club member. Sam's Club Member Care
Historically good experiences but had an experience so terrible that I'm debating going to the news. We placed an order the day before for online pick up. They had a 10-11am slot. We didn't hear anything so went during our scheduled time. We were having issues with the sams club app so I tried calling. It rang 20 minutes non stop no answer, no option to leave a message. Finally our app worked. We checked in and were the only car. 15 minutes goes by and the employee helped 6 cars after us. I decided to go inside to ask for he... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Andrew ******** we were able to verify what happened within the club. We have now confirmed Andrew was able to speak with the Club Manager who offered compensation due to the poor experience. Andrew was pleased to hear from us and with our resolution. We look forward to a continued relationship with them. Happy to help, ***** **
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.6 star rating with 1,913 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com