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Sam's Club
- Consumer Goods
- Kannapolis, NC
About this business
Visit your Kannapolis Sam's Club. Members enjoy exceptional warehouse club values on superior products and services.
Location details
2421 Supercenter Dr NE, Kannapolis, NC, 28083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
WARNING AND FRAUD ALERT!! THEY ARE TRYING TO STEAL YOUR CREDIT AND/OR COMMITTING FRAUD! I signed up for a 1 year membership with my wife as a 2nd member. My wife received a letter dated Dec 7, 2021 from Synchrony Bank saying your application was unable to approve our request for a credit card due to our SECURITY FREEZE. *THANK GOD... BECAUSE* *WE NEVER ASKED FOR ANY CREDIT AT ALL* WHICH MEANS SOMEONE AT THE FRIENDSWOOD, TX STORE WAS TRYING TO STEAL OUR CREDIT AND THIS WORTHLESS COMPANY IS COMMITTING FRAUD AND BLEW ME OFF AND... read more
I returned an item and was told it would take 5-7 business days for the money to be refunded. On the 8th business day, my account had not been refunded. When I called, the person said that my refund had not been put in correctly so now it will be another 5-7 business days. It is December 21. I do not have extra. That money isn't expendable and it is very nearly Christmas. I'm sad and frustrated.
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to reach out to the member and apologize for the inconvenience, we were also able to provide compensation. We do apologize for the inconvenience.ÂThank you, Tashyra.
I HAVE BEEN ON THE PHONE FOR 3 WKS STRAIGHT WITH THESE PEOPLE AND GET NO WHERE. PEOPLE LISTEN TO ME DO NOT CONTINUE TO DO BUSINESS WITH THEM BECAUSE SOONER OR LATER U WILL GET SCREWED TOO! AND ALL THEY CAN SAY IS WE TRIED TO RESOLVE THIS CUSTOMER ISSUE 🙄 PLEASE! RIGHT
Business response:
We are terribly sorry for the inconvenience with getting your refund. Please check your email as we have been able to resolve your complaint. Thank you Member Service Sam's Club
Worst place in the world to purchase tires. A few months ago one of my tires purchased from Sam's Club needed repair and due to a pending trip I urgently needed it fixed. I arrived at the Ontario, CA location first thing in the morning. The employee tells me I can only have my tires serviced with an appointment due to employees taking the day off. Are you kidding me? I had to go to their competitor Costco right down the street and pay $10 but they actually repaired my tire with no excuses. Sam's Club's customer service has g... read more
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe were able to reach out to the member and apologize. We were also able to extend the membership a year free for the inconvenience and provide a better contact number. Thank you, Kelsey.
Sam's Club representative reported my account stolen, wiped out my old account membership after I called for a simple renewal... Now the representatives won't allow me to speak to a manager after I cried and begged for them to give me my old account back!!! I'm literally in tears because all of my receipts and history of orders since 2007 ARE GONE!!! I am total disbelief on how I am being treated. Called 5 times been on the phone for over 2 hrs trying to deal with this.
Business response:
At Sam's Club we continually strive to exceed members expectations. We have made multiple attempts to follow up with Ms. ******** regarding her review, but have not received a response. As such, we can only assume this matter is resolved and consider the issue to be closed at this time. Thank you, Samantha
I recently filed a complaint with BBB about the lack of logistics buying online with Sans Club. A Sam's Club representative offered me a $250 gift card for the shoddy handling of an online order of $930 that I never received. They claim I was happy with this resolution. I was not. The compensation was for having $930 for weeks pending to my bank account on an order I never received. This problem was not addressed until I filed a open public complaint on BBB.ORG. As a reminder I made three attempts to get the problem resolved... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. Mr. ******* spoke with one of our representatives but did not indicate he needed additional assistance. Sam's Club has no control over how long an authorization hold remains on an account as that is controlled by the financial institution. The gift card he received was strictly compensation for a poor experience. In regard to membership, we see it is still active with no issues on our end. For problems accessing your account, please call 888-746-7726. Than... read more
I purchased a Samsung 55" QLED TV online with a total of $930 using a debit card. I never received a confirmation email nor a tracking number. They lost the order and will not cancel the order. That is a pending charge. I can not get thru to a CSR rep by phone. Each time I call there is a hour hold wait time. The foreign CSR that finally answers broken English is so bad I can't understand them. Three days later and no order or tracking number but still a pending charge of $930. I will be cancelling my VIP account and will bo... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Robert ******** we were able to verify the item did experience a system issue that caused order confirmation and shipment to be delayed. Upon request, we were able to cancel the order for Mr. Kidwell as well as ensure the authorized funds were released. In addition we issued a gift card as compensation for all the inconveniences they experienced with this ... read more
I have been purchasing gas here for 2 months and my car began to stall out HORRIBLY. I called customer service and they BRUSHED ME OFF! Saying I can cancel my membership if I'm that upset about it. Terrible company, terrible service, will not return.
Business response:
At Sam's Club we continually strive to exceed members expectations. We have tried to reach Danielle regarding her experience to see if we can resolve this issue but have received no response. At this time we will consider this matter to be resolved unless we receive additional feedback. Thank you, Samantha
I will never order tires from Sam's in Fairlawn again. I order a set of tires on 11-04. They said 3 to 5 days delivery. I also purchased the install package. After 7 days and no call or emails I decided to reach out to them. Called multiple times to tire department and was disconnected both times. Called customer service with no help. Was told only 1 person was working and they were busy so call back later. So I logged in account and chatted, no help. So on 11-29 I had enough and called Katz tires. Ordered the same tires tha... read more
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe were able to get in contact with the member and extend the membership a year free for the inconvenience. AÂgood contact number was provided in case of anymore questions or concerns. We do apologize. Thank you, Kelsey.Â
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.6 star rating with 1,913 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open tomorrow at 10:00 a.m.
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