Sam's Club

david m 

on BBB

2 years ago

they will close your account without your knowledge, they’ll raise your credit limit without asking you then close your account 

Juanita A 

on BBB

2 years ago

I ordered a Samsung TV on Oct 5, 2022 and never received it though it showed delivered on the website. After more than 8 calls I still haven’t gotten it. They refuse to refund me so that I can purchase another one from a more reliable supplier. They do not have a resolution team in place to assist longtime customers and nothing in place to assure delivery and a process for situation control. It’s truly sad that as a customer who spends thousands of dollars with a company and get no satisfaction. 

Victoria W 

on BBB

2 years ago

I bought curtains $54.83 they were sent to the wrong address not mine! 

Richard L 

on BBB

2 years ago

Got gas at Sam's club gas station. Bought $14.03 in fuel. Used my debit card. When I checked my bank account, they charged a preauthorization debit in the amount of $100. They did this without any disclosure to the fact that they do this. I am now in jeopardy od overdraft fees from my bank for other autopays coming out soon. After talking to my bank, I find this is a common practice and have no control over. This practice should not be allowed. 

John K 

on BBB

2 years ago

Bought jewelry online and it was not what was stated. I have been trying to return it for 2 weeks and they tell me I cannot because my membership expired. I checked out with a free trial membership. I tried customer support 3 times and they keep telling me they will call the vendor and call me back. This is not fair and ethical business. 

Lindsay D 

on BBB

2 years ago

I booked a trip through Sam's club and when I arrived they never paid for my trip. This caused the resort to charge my card and put a 6k hold for 6 days. Sams eventually paid it but did not reply to my inquiry on why this happened and how it left me with 0 money for 6 days. Their customer service absolutely sucks. You can't get a resolution from anyone. 

Bren P 

on BBB

2 years ago

Don't sign up for the Sam's Club clover point of sale for you business. They don't disclose the hidden application fee of $149 that they charge you a month after signing up for the service. I specifically asked about the fees and I was only told of the monthly fee and then the fees that is charged for each credit card transaction. I also was told that I could manipulate the invoices for my business needs which is not true. When I called to cancel my account and asked them to credit the application fee back to me, they told m... read more

John Y. 

on BBB

2 years ago

DO NOT JOIN SAM'S CLUB. They failed to deliver my first two orders. I tried to cancel my membership ($100) and get referred to a bank that gave me the runaround. Can't get membership refund, so save your money 4 

Kortney B 

on BBB

2 years ago

I purchased a new set of tires from here in 2019. I had a flat this week and it could not be repaired so with the warranty I purchased, I could get a new tire at a prorated amount based on the wear of the tire. I called Friday morning to see if I could get an appointment but no one answered. I decided to just drive up there. And they were closed. The staff said the tire center closed at 2pm for whatever reason. I went the next morning but they did not have the tire in stock and ordering a new one will take up to 6 days. They... read more