Sam's Club

Teresa S 

on BBB

2 years ago

On Friday 1/20/23 at 6:00 am I got a text alert that someone tried to take 95.00 out of my checking acct. and my card was being shut off. And to my surprise it was Sams Club. Sams club went to an opt out program instead of an opt in program. So Sams club tried to take 95.00 out of my acct to cover 2023 membership plus one extra person. I have been a member since 2003 I have NEVER heard of this. So now I need to change all of my bills information (I have bills that automatically come out every month) and I have been with out ... read more

Valentine L 

on BBB

2 years ago

I received a wholly broken wall clock y mail from SamsClub.com, impossible to use; all the numbers were broken, and the glass was cracked into pieces as well. SamsClub.com REFUSED to refund/replace/accept a return because of some membership I don't have with them. When I asked what the connection is between membership to me paying for a product and receiving a completely broken one which is impossible to use, they just kept repeating I'm not a member of their club, so there is nothing they can help me with. If I have no memb... read more

Samuel M 

on BBB

2 years ago

I filed a complaint because the auto center did a poor job changing my tires. The local store could do nothing to remedy the situation but after filing my complaint, I was contacted by a customer service rep Michael who showed the utmost level of professionalism and care. Because of this experience, I plan on continuing to use Sam’s knowing that people at the upper levels do have the customers best interest in mind. 

Michelle M 

on BBB

2 years ago

I have been trying to place an online order for a week now, It automatically gets canceled, with no explanation and support knows nothing..I cannot leave numbers on here so I have to XX them out, this is just a few that have been canceled. Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled and the chat and support phone # just keeps giving my canned answers, nobody has called as promised. Someone at this company should know wha... read more

Melissa P 

on BBB

2 years ago

We spend so much money at sam's ordered a $600 tv 1st time using their delivery and what a nightmare no one is on the same page I spent hours of my time trying to figure out where the order was, they scheduled a delivery of a 4 hour time frame on a Saturday waited called to be told they are in the area couple hours later call again to be given another number to call for that number to be wrong given another number to be told the tv was never picked up to be delivered. Try getting a hold of customer service is another nightma... read more

Jonathan S 

on BBB

2 years ago

Would not recommend ordering large items from Sam's.com. I ordered a TV during black Friday, Nov 28, and it was scheduled to arrive on Dec 7. The tracking info appeared the next day on Nov 29. It was later set to arrive Dec 2 but never did and the next five days kept showing the same thing of "out for delivery expected to arrive Dec 2". I contacted FedEx on Dec 5 and Sam's. FedEx responded on Dec 7 stating the package was delivered Dec 3. Sam's stated that the package was delivered as well. Someone was home all day Dec 3 and... read more

Jessica G 

on BBB

2 years ago

I hate that I’m forced to even leave a one star review. Absolutely awful experience. I chose to shop at sams for my wedding needs and when I tried to return my unopened (not used) products, they wouldn’t let me return my beer. They said it’s a Texas state law that you cannot return alcohol which is a LIE! Costco, specs, total wine allows you to return unopened alcoholic beverages… huge selling point!! After this experience I will never shop at sams again!!! After explaining that it is not a Texas state law they (customer ser... read more

Daniel M 

on BBB

2 years ago

Due to poor customer service, Sam Club use an unauthorized computer system to renew your membership without your authorization. This is fraud and dishonesty to all customers. How low can this company go to fraud and cheat its customers because their history of poor customer service. Many poor would not have renewed their membership unless this unacceptable computer system installed to renew memberships without their authorization! Thank goodness I have a great banking system that pick this unauthorized charge on my debit car... read more

Ke T 

on BBB

2 years ago

Sam's Club chatline and corporate office is extremely unprofessional. They don't care about the customer concerns. I filed a claim for a missing package no one ever got back with we me. Every time I reached out thru chat it was the same excuse someone will contact me. Someone by the name of Daniel even promised that I would hear from someone by the end of the business day and nothing!!!!!!! When I reached out again TODAY they tell me my case has been closed.