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Safelite AutoGlass

1.3

About this business

JN Phillips Auto Glass is a family owned and operated business based in Woburn, Massachusetts. As an industry leader, we take auto glass service seriously and always strive to provide our customers with a superior customer service experience. 

Location details

899 Main St, Woburn, MA, 01801, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 5:00 p.m.
Tue08:00 a.m. to 5:00 p.m.
Wed08:00 a.m. to 5:00 p.m.
Thu08:00 a.m. to 5:00 p.m.
Fri08:00 a.m. to 5:00 p.m.
Sat08:00 a.m. to 12:00 p.m.
SunClosed
1.3630 reviews
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Kathy S's profile image
Kathy S 
3 years ago

If I could give this company NO STARS I would. Their customer service experience is terrible - perhaps the worst ever - and they know it. It's impossible to talk to a human on the phone after service. They have created the illusion of good service through their advertising but I suspect their repeat business and/or recommendations to prospective customers is next to zero. NEVER AGAIN 

Anonymous's profile image
Anonymous 
3 years ago

Completed my order online for windshield replacement on my truck and had a $25 coupon applied to my order. When technician showed up, he was only there long enough to access the interior of my truck before realizing he didn't have the correct windshield. I wasn't happy because I had already adjusted my schedule to accommodate this appointment. He said he would have the correct windshield in a day or two and I scheduled a new install date. He left my residence and I didn't realize until about an hour later that the technician... read more

alex c's profile image
alex c 
3 years ago

They damaged my ************************************************************* Now they are dragging their feet to get my truck repaired 

David T's profile image
David T 
3 years ago

Needed 2 windshields replaced in September and decided that the best way was at home and have them do both at the time.Tried to call and schedule but was greeted with the message that only online bookings were permitted.Fired up the chat agent and asked about the proper way to schedule 2 different vehicle installs at the same time/location to avoid paying the remote install fee twice.Booked both like was instructed online and they showed up on the correct day and morning, payed extra to be the first appointment of the day, s... read more

Darrell S.'s profile image
Darrell S. 
3 years ago

The customer ********************** for this ********************** is awful. I do not recommend this company to anyone. They do not follow up with appointments or call back. 

LessonLearned's profile image
LessonLearned 
3 years ago

I took my ******** **** S550 to Safelite to have the windshield replaced. One and a half hours later they called saying they were done. It was raining the whole time and when I picked up the car, I turned on my rain sensor for the wipers and started to drive away but the wipers were not coming on. I went back inside to tell them and a supervisor explained to me that the rain sensor for the wipers will not come on unless the car is being driven down the road at a higher speed. He specifically said it won't turn the wipers on ... read more

Carlie M's profile image
Carlie M 
3 years ago

replaced my windshield Sep 24, 2021, windshield crack Oct 27, 2021 not honoring the warranty. The product is very low quality, go somewhere else. $315.65 

Suzanne P's profile image
Suzanne P 
3 years ago

Filed a glass claim for my windshield. What proceeded was hours of my life spent on the phone back and forth because I would get a VM from safelite telling me one thing and then I would talk to a representative that told me another thing. They were rude on the phone, not friendly at all. At the end of it I went with another company. I will never use Safelite again. 

LINDSAY M's profile image
LINDSAY M 
3 years ago

August 5th 2017 I used safe lite to replace my window and they came to my home with an already cracked windshield and had to take money off of installation due to me traveling across country. Fast forward to today and I took my brand new vehicle in (upon my previous experience and others) and I am now driving a brand new vehicle with ZERO safety features because they ordered the wrong windshield. I spoke with the manager of this location, not only did she continue to speak over me- she offered me the measly value of $150 (wh... read more

Frequently asked questions about Safelite AutoGlass

How is Safelite AutoGlass rated?

Safelite AutoGlass has a 1.3 star rating with 630 reviews. 

When is Safelite AutoGlass open?

Safelite AutoGlass is closed now. It will open tomorrow at 8:00 a.m. 

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