Safelite AutoGlass

wade l 

on BBB

3 years ago

I waited all day for my appointment, no technician ever arrived, I called to check the status, it was stated a technician arrived at 1, this was inaccurate, as I was waiting patiently all day by the door. as well as 2 others being home, I called back and was put on hold till after 5pm, at this time the location was closed, I was not helped ,communicated with and lost a day of wages . what is the point of scheduling appointments if this armature sloppy treatment is what youl get - 5 stars 

Wesley D 

on BBB

3 years ago

Don't waste your time. I do not recommend using Safelite for windshield replacement on cars, they really **** at it and will likely damage your car like they done to my personal vehicle. 

Aaron C 

on BBB

3 years ago

My Drivers side window was broken in April 2021. It is now December 22nd 2021. they have sent 6 service techs out in the past 9 months, all have failed to install the correct window regulator...lack of communication between service techs/ lack of training/ lack of ordering the correct parts/ lack of communication between the managers and the service techs. Now I have sent multiple emails inquiring into when they will send someone out again to finish the job and they are ghosting me, last I was told in september was that they... read more

Dan C 

on BBB

3 years ago

I wanted my front windshield replaced on my truck at my location. Was working through the online website to do so. Got to the point of entering my credit card information and it listed a disposal fee of $19.99. I did not want a disposal fee, I would take care of that myself. So I started a chat line saying I wanted the disposal fee removed because I would not require that service. After a discussion that clearly indicated the person on chat had no clue how the on line scheduling worked I called the 888 number provided by the... read more

Jon M 

on BBB

3 years ago

***** replaced my windshield in ********** **, but now by lane assist and other safety features which use the cameras don't work! They will not ************* or return my texts. The corporate customer service team will not take any calls either!! Don't let them touch your car. 

Scott B 

on BBB

3 years ago

Had windshield replaced on my **** **** Explorer Windshield wiper cowling was broken during the installation. Installer said he would order a replacement part and come back and install. Waited 3 months and attempted to call customer service. There is no direct phone line to the local company. Phone message always said customer service was not available at this time and to email company. Finally turned it back over to my insurance company who was told that Safelite won't guarantee any parts associated with the windshield inst... read more

Jolie W. 

on BBB

3 years ago

Technician was rude management was to call me today no phone call 

Deborah J 

on BBB

3 years ago

We got a chip fixed in windshield. Although repaired, it is still noticeable 

Bryan S 

on BBB

3 years ago

I bought a new Gorilla glass brand windshield, I was told that it was almost indestructible and won't chip or crack. 11 days later it has 2 chips and a crack. They refused to honor their warranty, now telling me it doesn't have a warranty. Will lied to me when he sold me this product as it isn't as they advertise it to be. The manager was rude and had an I don't care ***** to be you attitude. This kind of service is inexcusable but they got paid so what do they care.