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SAFE Security
- Security Systems
- San Ramon, CA
About this business
SAFE Security provides quality security alarm systems, industry-leading monitoring services, excellence in residential and commercial support, and growth strategies and state-of-the-art business services for independent alarm dealers across the nation.
Location details
2440 Camino Ramon Suite 200, Ste 200, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My home was affected very heavily by Harvey. SAFE Security was the ONLY service provider that did not work with me, even though their system has not worked since August. I was on auto pay, so they automatically deducted the payments every month. When I called and wanted to cancel the service I was told I would need to send a formal letter of cancellation, which I did. I just received another bill today....It was for January! When I called their first response was let us check if we got your letter. Second response, we got it... read more
Four months ago I contacted Safe Security to get repairs made to a malfunction in our alarm system. After almost a month of trying to get service I retained a n ew service provider and terminated Safe Security via e-mail asking them to refund the payment made (but not yet cashed)along with the house key they were holding. I also asked for compensation for their failure to provide repair service. I received a response a month later that they could not, for various reasons, process my cancellation. Two weeks later I received a... read more
My problem with this business is that in 2015 I signed a 5 year contract to use their service after they convinced me that they were an improvement over my current security company. All went well until I, at the age of 83, sold my home after using their service for a year and a half to move closer to my children in another state. I asked repeatedly to be released from this contract, but to no avail. They said I could take their service with me, which I didn’t need, have the new owners take over the contract or continue to pa... read more
I have been dealing Safe Security since September 20, 2017. The Safe agent upgraded my system and wrote a letter to **** Security advising I was canceling my service and please send to amount of payoff for my contract. I received a letter from **** with the amount and I contacted my Safe Agent and gave him the amount. He called me back the next day stating I would receive a check from Safe Security in 10 to 14 working days. I have yet to receive a check as of today 20 November 2017. I finally talked with the Safe Agent today... read more
This company does not value their customers. After 12 years of service we moved and called to cancel service. We were told that we would need to pay a three month penalty unless we could get the new owners to sign on with their service. The new owners chose another provider and we are still being billed as if we are still receiving service. Calls to customer service do no good as all they care about is selling more services. Please avoid this unethical company. Do your research and go with a local provider.
This company misrepresents themselves, they told my mother they were form her home monitoring system company and that they needed to come over to replace her system's batteries. They then had her sign an electronic contract which she was under the impression was for the replacement of the battery. They did not tell her they were having her sign a contract for their service for 60 months and now they will not let her cancel and are threatening to turn her over to a collection agency. DO NOT TRUST THIS COMPANY! We are reportin... read more
I did not receive any service from Safe Security. Over a 2 month period, several phone calls were made with promises to help but to no avail. As a result of their actions, I cancelled my service effective Nov. 7th. When questioning their service, I learned this company has no tech service personnel in the greater Portland area - closest help would come from Albany, OR or as far away as Utah. Needless to say, this is totally unacceptable. * **** *** ***** ** ****** ***** ** ****** *** ****** ** ** * ***
From the initial day of agreement and installation, I have been dissatisfied with their level of service. Salesmen assured me that they would take care of cancellation contract and fees with previous security company. Also, they would obtain and maintain city permit. Needless to say, they didn't live up to their end of the agreement. I recently contacted customer service on October 19th and 20th 2017 inquiring to see if my city permit was current, I was told that a permit was never filed and I had to file for one. On October... read more
Contract use and verbal promises that are not documented and never enacted upon. Told flat out by a sales individual, ******* ** *****, that anything he said on the phone he would not put in to writing or stand behind. I was also told several times, that in his 11 years in this industry that he knew better the contract law than a lawyer would or could. Consistent shady practices and unethical movements by this company. Repeated scam and slam techniques used.
Frequently asked questions about SAFE Security
How is SAFE Security rated?
SAFE Security has a 1.3 star rating with 128 reviews.
When is SAFE Security open?
SAFE Security is open now. It will close at 5:30 p.m.
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