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SAFE Security
- Security Systems
- San Ramon, CA
About this business
SAFE Security provides quality security alarm systems, industry-leading monitoring services, excellence in residential and commercial support, and growth strategies and state-of-the-art business services for independent alarm dealers across the nation.
Location details
2440 Camino Ramon Suite 200, Ste 200, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would not even give this company a single star. They have horrible customer service. I have been trying for months to cancel service at an empty building we own where they can't possibly provide any monitoring as we do not have a phone installed in the building. I've talked numerous times on the phone with them and been assured the matter was taken care of only to receive past due bills, even after I sent a certified letter explaining the situation once again. Do not use this company! ******* *
Business response:
***** ******* *** **** ***** * ******* ******* ** ****** *** *************** ** ***** *** ***** * ******* ******* * ******** * ******* Request to Cancel Service Contract Terms: 08/18, 12 months, auto renewal for successive 1 year (Renewal Term) unless cancelled in writing no less than 30 days prior to end of the contract term. • The account has been reviewed and the following determination has been made: • The account has been submitted for cancellation. • No additional monies are due from the customer. • The account has not... read more
I purchased a security system for a family home with another company with terms for three years which ended up being 58 months. The lease was eventually purchased by Safe Security. The agreement ended in 2017. I received a call from the company when my contract ended and I told them that I did not want to renew the contact but would continue services month to month. Today I called to check on any promotions that might be available and that I was searching for a new provider. I was told that because there was no evidence of m... read more
Business response:
***** ******** *** **** **** ****** *** *** **** ** *************** ** ***** *** **** ****** - Customer * ******* **** ******** acquired the contract security agreement from ******** ******** on 8/30/13. Contract Terms: 12/12, 58 months, auto renewal for successive 1 year (Renewal Term) unless cancelled in writing no less than 30 days prior to end of the contract term. • The account has been reviewed and the following determination has been made: • The account has been submitted for cancellation. • No additional monies are d... read more
I had no choice but to get stuck with this company from a buyout. I have been charged a 2.50 paper bill for 3 months now and I have clearly been on electronic bill pay for all those months. Have called and they say it could take up to 2 bulling cycles for it to be removed. I think that is **** **** I don't see any other company I make payments to have that happening. I feel it's just a sneaky way get a few extra dollars in. I also don't like that one day this amount just appeared on my bill with no warning.
Business response:
Customers who are not on auto pay are assessed a monthly Non-Ach Statement fee of $2.50. The customer was placed on auto pay on 11/27/18. A request has been submitted to remove the Non-Ach Statement fee from the customer's account.
DO. NOT. SIGN. UP. With Safe Security. Nov. 27, 2018 Safe Security went through the neighborhood and signed up my 87 year old father to a three year alarm contract, EVEN THOUGH HE ALREADY HAD A FIVE YEAR (5 YEAR) CONTRACT with ****Smart Security aka Brinks Home Security, which ran from July 2013 to July 2018. As soon as the alarm technician saw the box in the garage, he/she could see that Dad already had home alarm service, yet they still signed him up to a 3 year deal. Even the contract lists it as 'takeover'. It has taken ... read more
Impossible to get a hold of this company. I always wait 30min to 1 hr to get a hold of anyone. Also when you send a letter cancel they keep charging your bank account
Company requires a letter mailed in to cancel contract, which was never reviewed when speaking with personnel upon various occasions. Contract has a significant amount of fine print, beware upon signing
Please don’t do business with this company run for your life It’s been a nightmare for my family
Do not do business with this company! Their business practices are unethical. I too was victim of their "fine print" yearly renewal policy that was signed 12 years ago. We have been loyal customers who were never late on a payment since we had automatic withdrawals. We are moving and were told our contract renews yearly, therefore to terminate service to a home that we have sold, would cost us $343.00. We have never received a renewal notice as is the practice of other reputable companies. BEWARE.
Extremely hard to cancel policy. The contract is written in super tiny font that should be illegal, need to read the contract with a magnifying glass. Be careful about there automatic renewal policy every year, if you try to cancel you will end up paying for a full year. This company is a truly and waste of time and money. They also raised my bill without notifying me of the rate increase. I am paying $51 a month which is double the going rate. Stay away from Safe Security.
Frequently asked questions about SAFE Security
How is SAFE Security rated?
SAFE Security has a 1.3 star rating with 128 reviews.
When is SAFE Security open?
SAFE Security is open now. It will close at 5:30 p.m.
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