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SAFE Security
- Security Systems
- San Ramon, CA
About this business
SAFE Security provides quality security alarm systems, industry-leading monitoring services, excellence in residential and commercial support, and growth strategies and state-of-the-art business services for independent alarm dealers across the nation.
Location details
2440 Camino Ramon Suite 200, Ste 200, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the worse company. I got connected with them through a Sub Contractor. Continual problems and the customer service is terrible. Left on hold for up to 45 minutes. Equipment problems. I cancelled my contract at the end of the 3 years. Sent all paperwork, registered, signature required. They billed me for the next month anyway. I resent the paperwork and copies of the signature card. Have been trying to get my over payment back for months. They also put me on auto pay with out my ok. I even contacted the President and ... read more
I'm still waiting for the $655.39 reimbursement check I was told July 5th I would receive sometime in Sept.(of 2018) This was for the money paid to *** Security to satisfy the fine print cancellation policy in their contract that automatically renewed if *** was not notified 4 days before the contract expired. *** called me to tell me I was paying twice for home security. I called yesterday, October 1st, and was told my papers were being taken to Accounting and they would call me. The Safe Security salesman didn't tell me I ... read more
DO NOT do business with this company. About a month ago I received a phone call from a person that called me by name and said they were upgrading ***** **** security systems. They said mine had not been upgraded since 2013 which is when I first got that system. I was told they were trying to get all the systems upgraded within the next 3-4 months. Since my 2 older sons were at the house I told them they could come. Little did I know they would completely take out my present system and install their system which was a differe... read more
My system is not working properly, called Sept. 19, 2018. I was told to replace the battery, worked overnight now the system once again is not working. Called for service and no one has called me back. Not very good customer service.
Im so fed up with this company, I have been writing them letters now going on 3 years. They keep charging me for monitoring my home with their equipment which I do not have in my home and have not had for 2 years. I was told almost 3 years ago that I had to send a letter stating we didn't want to renew our contract with them, they didn't receive the first letter so they renewed contract. By the time I was aware of this I already had installed *** in my home and told them this. Next time renewal came around I was sent a bill ... read more
In the age of electronic digital, I would expect instant verification of a contract they claimed that I have signed and a speedy cancellation process. It was an unpleasant experience that I went through. I called to cancel service and was notified that I have to send in a written and signed letter to their office by postal mail to cancel service.. by POSTAL MAIL. Furthermore, the person on the phone claimed that there was a note on my account that I have a contract signed that will end in a year. I stated that I have NOT sig... read more
*** sent out an email regarding these door to door salesmen and I made the mistake of letting one in to just check my keypad for a possible upgrade with ***. Biggest mistake I ever made!!!!
Had I been asked two weeks ago what kind of service Safe Security provided, I would have answered, "Mediocre, at best," yet the payment comes directly out of my account, and I didn't have the time to sit on the phone trying to get out of my contract. Last weekend, lightning struck my security system. It has taken several days to get a technician to respond, and now, Safe Security is saying that I must pay $2,000 to get out of my contract (that supposedly auto renewed in June) or sign a three year contract. Phone attendants w... read more
I would love to file a complaint but their tiny font contract would say they are right. We signed a 36 month contract. But we have moved out of state and wanted to cancel it They are requiring the 14 months left on it to be paid unless the new owner decides to go with them. I think it is awful to have to pay over $600 because we moved. I wouldn't have complained if it was a month fee for ending it. But we are 1800 miles away and don't need it here. Shame on them for not allowing to cancel without paying the whole contract wh... read more
Frequently asked questions about SAFE Security
How is SAFE Security rated?
SAFE Security has a 1.3 star rating with 128 reviews.
When is SAFE Security open?
SAFE Security is open now. It will close at 5:30 p.m.
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