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SAFE Security
- Security Systems
- San Ramon, CA
About this business
SAFE Security provides quality security alarm systems, industry-leading monitoring services, excellence in residential and commercial support, and growth strategies and state-of-the-art business services for independent alarm dealers across the nation.
Location details
2440 Camino Ramon Suite 200, Ste 200, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been with Safe Security for over 6 years and now I moved homes and tried to cancel my service, which we found out there was an auto renewal clause in the contract. We have 7 months left and they are trying to force us to pay the remaining balance, even though they provided none of the original equipment for my home. All they have ever done was provide service, so there would be no loss on their part, and I just keep getting poor service when I call in. Supervisor will not call us back and this has been the worst exper... read more
We had a system in place for my elderly mother, where she would wear and alarm necklace in case she fell and could alert the alarm company. A couple of years into the plan she was visited by a salesman who claimed Safe Security had bought her company and she should sign a new contract with them. My mother has mild dementia and did not question this. She signed the contract. Now she has been billed by both companies. I am trying to cancel Safe Security. I have called 5 times. They always want more information. We never had an... read more
SAFE Security do not deserve a star one, They are the most terrible company I have ever dealt with. Called them in Feb 2019, some one came out and changed the battery and left, but before they got out of the driveway the system on the door did not work, failed again. Called several times after that and was informed they knew of the problem and someone would be out but never showed up, so I stopped payment and closed the account from coming out of my bank. So, this is Oct,2019 and they continue to send invoices, I called, wro... read more
Terrible company. I had issues with my equipment and they wouldn't help me to get it replaced yet billed me for the service - $400 in services I didn't receive so didnt pay for hoping to resolve with SAFE secuirty - then they sent debt to collections.
I was told that I was signing up for 2 years now they are trying to say it’s a 5 years. Not only that it is in my husbands name but I signed it in my name. A lawyer told me that that is not legal unless I have power of attorney. (Which I don’t). My husband has written them a letter.
Safe security gained my business by claiming that my current security system was being overtaken and could no longer operate in the area. I found out this was a lie. NOW, I have sold my home and reside in a location with a pre-existing security system. The new home owners refused to keep the system. On more than one occasion I tried to cancel my contract in its "initial term" of 60 months. I was either going to pay the remaining amount of $1,513.87 or have my credit damaged for collections. This treatment of customers is atr... read more
I have tried to cancel service and in writing and they refuse to quit charging my card. Might have to seek the advice of a attorney.
Business response:
Date: June 24, 2019 ***** ******* ***** ****** ** ******* ** ***** Re: ***** ******* ********* * *******? Request to Cancel Service Contract Terms: 06/08, 39 months, auto renewal for successive 1 month (Renewal Term) unless cancelled in writing no less than 30 days prior to end of the contract term. • The account has been reviewed and the following determination has been made: • On 4/6/17, the customer requested to cancel service and was advised to send in a cancellation letter which was required to submit the account for ca... read more
We were DECEIVED into obtaining Safe Security!!! A guy showed up and told my husband he was there to update our Alarm System (we have ***). He then changed out everything had my husband sign something and left. Meanwhile *** kept calling and when I called them back a week later we found out we had been SCAMED! So I called Safe Security and they apologized and said they would handle our Cancellation Fee charged by ***! I sent them a copy of our final charges and emailed them to Customer Service Manager who emailed me back we ... read more
Since July of 2018 I have been trying to get one of our cameras back to working, it doesn't word to a damaged cable that is lying on the top of the ground during the installation. Our salesman stated that he would attempt to help, but he had gotten transferred and wasn't sure if he could. I continued to try and get assistance from Safe Security, but never received returned emails from the customer service center or any phone calls back to help resolve situation. Finally after chasing this for months, a service tech was sched... read more
Frequently asked questions about SAFE Security
How is SAFE Security rated?
SAFE Security has a 1.3 star rating with 128 reviews.
When is SAFE Security open?
SAFE Security is open now. It will close at 5:30 p.m.
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