SAFE Security

Mike M 

on BBB

3 years ago

I had a commercial system with them that had a 3 year contract. The system never operated correctly 50% of the time. I notified them I would not be renewing my contract as the system didn't function as sold. Then I received another bill for the next quarter and I called and emailed them to not charge me as the contract expired and they needed to remove the equipment. I was also do a credit for the overcharge from the prior quarter. They agreed I was do the credit for the prior quarter and they would credit my charge card. (I... read more

Arlanda. C 

on BBB

4 years ago

Their customer service stinks. I tried to get out of my contract and then they told me that I have to pay the whole amount cuz it was a 5-year once my contract is up I will not be dealing with them ever again then they sent me a paper Bill talking charging me extra $3 I'm not paying no $3 I'm paying my regular pay I do not like this company at all I think they are rip off 

Rebecca S 

on BBB

4 years ago

A3 Smart Home, formerly known as Safe Security, has several class-action lawsuits because of their shady practices when it comes to customers canceling their contracts. Over a year ago, a letter of cancellation was sent when I transferred to another service. Shame on me, I didn't look closely at my bank statements and found out the Safe Security was still drafting my account for nine months. OK, my fault. They never send me newsletters, emails, statements the seven years I had their service. I looked them up on the internet ... read more

Mary H 

on BBB

4 years ago

NO STARS should be sufficient. This Safe Security was purchased by A3 Safe Homes and neither company will refund my money. The contract ended, I sent in the required letter to terminate due to moving out of the country, so I could NOT take the service with me. When ended, the Safe Security company continued to take 3 months of payments from my bank account. After a continuous request for a refund for the PAST 2 YEARS, no money has ever been issued. I have been told that the money was refunded, the check is in the mail, the c... read more

Erin E. 

on BBB

4 years ago

We were approached by sales people on March 16 2016. They were supposedly from ***** Home Security. We told them that we had **** and were happy with it. They were persistent and friendly so we allowed them in our home. They stayed forever, interrupting our dinner and our kids bedtime. They made all sorts of promises that they never fulfilled to include cameras both inside and outside of our home, that never arrived either with the exception of a doorbell camera that they never got working because we supposedly had “poor int... read more

Clinton C 

on BBB

4 years ago

Have been billed multiple times after the supposed "end" of contract. Each time I call and am able to speak to someone, I get a different story (month-to-month, balance, submit a request for refund, etc.) There is absolutely no accountability or protection for the consumer. Beyond frustrating and have no recourse against this company. 

Susan P 

on BBB

5 years ago

Did not have record of cancellation call. I knew there was a problem when I received a bill for another three months of monitoring. Called again and was put on hold or cut off numerous times. Wait/hold times very long. Bad customer service. Inept people manning the telephones. Agents are reviewed by the number of cancellations they book, so I fell the call I made originally was intentionally “lost”. Do not use this company. We had a lot of trouble with our service over the years and should have cancelled a long time ago! 

John B 

on BBB

5 years ago

This is the worst company I have ever dealt with. No ability to cancel unless you pay the remainder of your contract. I was told by a company representative that my security service was NOT transmitting to the company or local authorities for TWO YEARS. No one called me back. I never heard from a Supervisor. I tried to call Cancellation Department and went straight to Voicemail. Finally spoke to a rude "********" who said that I needed to test my system each month and CALL THEM to make sure it was working. That's absurd. I d... read more

Gregg L 

on BBB

5 years ago

Been a customer with preceding company and now them since 2007. Have called repeatedly and have been told I am on a month to month and can cancel at any time. Phoned today to cancel and was told I was still in a contract. I paid their ransom just to get away from doing business with them. These folks are horrible and it's a shame that they are allowed to continue in business this way.