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Royal Caribbean Cruises
- Travel Services
- Miami, FL
About this business
Royal Caribbean International is a global cruise vacation company. It has nearly 20 ships in service and two under construction. Royal Caribbean offers unique cruise tour vacations in Alaska, Canada and Europe. Royal Caribbean is based in Miami.
Location details
1050 Caribbean Way, 1050 Caribbean Way, Miami, FL, 33132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
If i could give zero stars i would. We were schedule to depart on 3/15/2020. Less than 72 hours out, we decided to postpone the trip and accept the cruise with confidence policy. We had to decide within 48 hours or lose everything. A day later RC cancelled the cruise and offered us a 125% credit or a full refund. Since my wife has a compromised immune system and we cannot cruise with any confidence for quite sometime, we decided on the refund. RC confirmed the refund and said it was in processing. Today i received an email s... read more
Business response:
We understand the gravity of the public health crisis confronting the country. This situation remains quite fluid, and we all continue to assess the impact and monitor the number of cases around the world. While there are still a lot of unknowns related to COVID-19, we do know it presents the most serious health risks to older individuals, the immunocompromised, and those with serious underlying medical conditions. At Royal Caribbean International, the safety and well-being of our guests and crew are always our top prioritie... read more
Poor customer service with very little regard to public health. They are only interested in filling the ships. I spoke with customer service about being exposed to a person with Covid-19, They stated that I would have to go to port to receive a refund. So, I would of potentially exposed countless others if I would of gone. Fortunately, I was able to get a future cruise credit, and did not get Covid-19. However, I think I am not going to use the credit as public health is not a concern for them, just your money.
Business response:
Our records show that when Mr. **** called to advise of his possible exposure we asked him for documentation to prove his case, so we could provide some consideration. Before we could receive any documentation he opted to cancel under our Cruise with Confidence policy which allows for Future Cruise Certificates. We are sorry that Mr. **** is not wanting to cruise again. We hope he has a change of heart. We would be happy to welcome him onboard.
We were refused boarding on the 3/2/2020 cruise on Serenade of the Seas due to me testing positive for type A flu. I was given a letter from the Serenade customer relations manager granting us a 100% cash refund. I have made several calls to attain the status of my refund including emailing them a copy of the letter. They have not responded to me in any fashion. I am a loyal RCCL customer with 92 cruise nights. I am frustrated and very disappointed at the lack of communication from Customer Relations.
Business response:
We are sorry for the confusion. Please send the letter to us and we will reconsider your request. Please e-mail it to *******************@rccl.com. We await further response.
I was scheduled for a cruise on March 27, 2020 on Grandeur of the Seas. On March 6, 2020, RCCL announced you could cancel for FCC. A week later, it was announced that you could receive a refund or 125% FCC. Because I accepted the first offer, I was told that the second offer was not possible. This seems unfair to me.
Business response:
We're sorry to hear of your disappointment with these changes. Our new, temporary Cruise with Confidence policy was available for guests to take advantage of up until 2 days prior to their sailing. Due to our global shutdown for these few weeks, many guests who still had plans to sail, were cancelled. While we won't be offering the shutdown compensation to any guests that accepted the Cruise With Confidence cancellation, we hope you'll use your FCCs on a future sailing. We trust you'll have a wonderful time onboard.
I spoke to **** #XXXXXX and Supervisor **** about my recent trip on Harmony of the Sea's. I am not feeling well after the trip and have some minor pain. I do have a cough but it could be from allergies? They also changed the itinerary completely from the western Caribbean to Eastern. They updated my girlfriend and I on this at the Muster drill with no way of us leaving the boat. My elderly mother had a surprise flight booked to meet me in Puerto Rico which we never showed up. Royal Caribbean has done NOTHING to help with thi... read more
Business response:
I'm sorry for your disappointment with the itinerary changes to your cruise, especially as you couldn't meet your mother in Puerto Rico. I regret that we couldn't make that visit due to the weather. Please understand in these circumstances compensation is not provided, as we reserve the right to alter an itinerary when needed and it must remain equal for all guests.
Due to the Corona Virus and the State Department warning not to go on a cruise, we have decided to cancel our Spring Break cruise leaving April 4th 2020. RCC line will not allow you to cancel on line you have to call them. For 2 days I've been trying to get thru to Royal Caribbean by phone, First, I was put on hold for 1 hour & 15 mins. I gave up and decided to try at night instead. I started last night at 8 pm. I was on hold for 1hr& 45mins . I then try 15 mins later and continue until 11:30 PM that night, still no luck in ... read more
Business response:
We are sorry that you were having trouble getting through. Our call centers have had an increase in call volume. We are taking steps to try and lessen the hold times. Nonetheless, our records show that you have gotten through and had your reservation has been noted for cancellation. We are sorry for your inconvenience.
I had such big hopes for our first cruise. My husband and I took our 4 kids on Adventure of the Seas and couldn't be more disappointed in our whole experience on this ship. 1. Our first stop was in Grand Cayman, which we decided was going to be our big excursion (price wise, we paid over $600 total) we booked through the ship thinking we would be covered in case we were running late. Ive heard stories of being left at ports and with 4 kids I didn't want to chance it. Our excursion was suppose to be 5 hours swimming with the ... read more
Business response:
We are sorry to learn of the disappointments your family experienced with the ship odor, itinerary changes, food variety/quality, and the employees at Starbucks. Your feedback has been sent to the operational team onboard for future improvements. Our restriction in only serving drinks once every 15 minutes is put into place with the idea of maintaining a family-friendly environment and preventing guests who are drinking alcohol from becoming overly intoxicated. Because our Bar Staff are serving alcoholic and non-alcoholic d... read more
My husband and I purchased cruise tickets for our 1st year anniversary, it took us 8 months saving for our trip. The day comes and We get to the port and they informed us, my husband can not go on the cruise for improper documentation as a US citizen, (he served 27 years on the air force, born in Puerto Rico (military base) currently works for the Veterans Administration. He showed 6 US identifications, 2 passport, one diplomatic passport (expired), retired military ID, Fl Drivers License and ORIGINAL birth certificate (blue... read more
Business response:
We are sorry that Mr. ******* was denied boarding. Citizens of Puerto Rico were required to obtain new Birth Certificates in 2010. All Birth Certificates issued prior to that time were considered invalid after 2010. See the following link for more information: https://welcome.topuertorico.org/reference/demogra.shtml. As it is the guest's responsibility to identify and obtain proper docs for boarding, we are unable to waive any penalty for Mr. *******'s denied boarding. We are truly sorry that he was not able to join us, as ... read more
My boyfriend and I booked the November 16th sailing on Anthem of the Seas. A trip we have been on before a few years prior and loved. We were told that there were weather changes that inflicted the cruise schedule, and I fully understand that weather is not controllable. We were already at the boat when we were made aware of the schedule changes, so we embarked and thought we would make the best of it. We stayed for 2 nights, each day it was broadcasted over the intercom by the Captain the changes to the schedule. When we w... read more
Business response:
Our Executive Office has been in contact with this party and have resolved the concerns. We apologize for the delay in our response.
Frequently asked questions about Royal Caribbean Cruises
How is Royal Caribbean Cruises rated?
Royal Caribbean Cruises has a 3 star rating with 356 reviews.
When is Royal Caribbean Cruises open?
Royal Caribbean Cruises is open now. It will close at 10:00 p.m.
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