This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Royal Caribbean Cruises
- Travel Services
- Miami, FL
About this business
Royal Caribbean International is a global cruise vacation company. It has nearly 20 ships in service and two under construction. Royal Caribbean offers unique cruise tour vacations in Alaska, Canada and Europe. Royal Caribbean is based in Miami.
Location details
1050 Caribbean Way, 1050 Caribbean Way, Miami, FL, 33132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
I'm a gold member and booked my upcoming cruise and even paid for a family friend to cruise with us We were promoted the specialty meals. Thats why we chose this specific cruise. When we booked in October, we were told to call December to book the specialty meals. We called dec and was told it was booked out! They said there isnt anything they can do even though it was their fault!
Business response:
We are sorry you were unable to purchase the Fresh Kosher Dining Package. This was being offered as a pilot program on Allure of the Seas and Harmony of the Seas during Yeshiva Week. Our quantities were limited, and we have reached capacity. Please note, our complimentary Kosher meals will still be available for guests to request at least 6 weeks prior to sailing. Our records show you have requested this, an we will be happy to oblige.
Royal Caribbean has the absolute worst customer service/sales representatives in the history of any large company. Upon reserving and getting information on many cruises they all of a sudden decide that they don't have the rooms to accompany my family and I. Than why did you tell me that you had multiple rooms available!!! Go ahead and book with them if you want to take the risk but i will not recommend it!
Business response:
We are sorry that we did not have the staterooms that you wanted for your party. Our inventory is open approximately 18 months prior to sailing. As inventory can change at any time, as other guests are also reserving their cruise vacations with us, we recommend booking early for best availability.
My wife booked a 3-day Caribbean Cruise on The Mariner of the Seas with RCCL for my 40th birthday, leaving 9/20/19 and returning 9/23/19. The original itinerary was for the cruise to arrive in Grand Bahama on 9/21 and Coco Cay on 9/22. In addition, my wife had surprised me with the Unlimited Drinks Package and my sister and mother also surprised me with the Unlimited Dining Package, a Birthday Cake and Chocolate Covered Strawberries We found out, due to Hurricane Dorian hitting Grand Bahama, that we would end up with a day a... read more
Business response:
Our records show that both guests roamed freely about the ship and dined in our venues every day of the cruise. There is no indication to show that either was so ill that they were confined to the stateroom. Both guests were able to enjoy our port stop in Cococay. It is accurate that in order to be medically debarked one must seek medical attention onboard the ship. There is a cost associated with the Medical Facility, that guests do assume when they are seen. Guests with travel protection can file a claim and be reimbursed... read more
Worst customer service ever! My family and I had 3 rooms booked on the Symphony of the Seas and had to cancel months before sailing. We were issued a $450 credit each out of our $750 deposit towards a future cruise. I NEVER received the email stating I only had 1 year or my credit would expire. MONEY THAT I PAID THEM IT WASN'T A GIFT. I call to book another cruise and to use that credit and they wouldn't budge. I ask for proof of where I was sent the email and of course there isn't any. No member of management would get on t... read more
Business response:
Our records show that the Future Cruise Certificates were sent to an e-mail address for another member of your party. This is the same e-mail address that we sent invoices during the time the reservations were active. In any case, our call center staff are available to provide information, and assist with any questions that you may have regarding the Future Cruise Certificates. We did not receive any contact from any of your party members until after the offers had expired. For this reason we are unable to reinstate the offe... read more
GREEDY GREEDY GREEDY. We haven't even left for our cruise yet and we're already annoyed. I hate nothing more than difficult fine print, bait and switch and greedy tactics from a large organization. We have been given no option to reschedule in light of Hurricane Dorian destroying the Bahamas. We did not pay to go to a devastated area on our vacation, but they simply do not care about what the customer wants. Their terms and conditions are written in their favor and do not factor in what is fair for the paying customer who ... read more
Business response:
Our cruise itineraries are subject to change. We advise of this information on our invoices and in the Cruise Ticket Contract which is available on our website www.RoyalCaribbean.com. We are not offering waivers of penalty for cancellation, or to change cruises, for those guests who were scheduled to sail on this cruise. Out of fairness to all other guests we cannot make any individual offers for compensation or refunds. We are sorry you were unable to pre-book the beverage packages, or complete the Online Check In before y... read more
Worst experience ever and I haven't even left for my cruise. Hey are just a bunch of greedy money hungry cooperate people who change itineraries and screw those who don't drink or can't drink over with drink packages. They definitely do not care about customers or quality.
Business response:
We do advise that our itineraries are subject to change. We try to sail as per our advertised itinerary. Unfortunately, sometimes circumstances necessitate an itinerary modification. Our goal is to find alternatives that provide the least impact to the guests, and provide the most enjoyment. The Deluxe Beverage Package does require that all guests that are of legal drinking age, and in the same stateroom, purchase the same alcohol package. We do offer exceptions, in which the guest who does not drink could purchase a non-al... read more
The primary issue was our disappointment in "The Key" program. We felt we were misled and that the program did not provide the benefits it promised. I have tried to provide constructive criticism below: -There was no early disembark available at ports of call per Guest Services. This is advertised as part of the Key services. I called Guest Services to see how it worked and they told me there is actually not an early disembark service at the ports for Key members. They just said we wouldn't have any trouble getting off. We d... read more
Business response:
Hi ***** Thank you for making us aware of the concerns regarding The Key program. I am happy to provide a response for you. We had time slots open for activities, usually first sessions of the day, in order to give our Key guests the first shot at any given activity. They get the benefit of being able to enjoy activities alongside Royal Suite Class guests without having to pay the premium price for the suite accommodations. Even during general admission times we would try to give preference to Key Guests, except during the... read more
Warning. This review is very long and detailed. Having sailed several times with Carnival, I know what a good cruise looks like. I got a good deal on this Royal cruise and my mother had just retired, so I decided to book it. WHAT A MISTAKE!!! What an unbelievably terrible experience. It was so bad, I purchased the internet package so I could draft an email. Below is the email... We are currently guests onboard your cruise ship, Navigator of the Seas. Unfortunately, we have encountered several issues that you need to be awa... read more
Business response:
We are sorry that you were disappointed with the food selections onboard. We are always looking for ways to improve what is offered, and we will note your feedback for future improvements. Our Medical Facility does have hours of operation that are printed in the Cruise Compass onboard ship. There is a cost associated with being seen in the Medical Facility, and we disclose that information to guests. Should there be an emergency after hours we do have Medical Staff that are on call to answer questions. Unfortunately, we are... read more
I am writing to express my EXTREME displeasure with Royal Caribbean and their Customer Service (Group Escalations team: *****). After SEVERAL 30+ minutes holds, Transfers, and 5+ Calls. Reservation #: ******* Ship Name: Allure of the Seas Sailing: August 25,2019 I had to cancel my girlfriends trip after she received an offer to start a New Job 6/20/2019 @7pm. Her Job starts August 19, 2019 so she will not be able to attend our trip leaving August 25, 2019. On that day, the customer service representative informed me that ... read more
Business response:
We are sorry that your girlfriend cannot join us for the cruise, as originally planned. We see that her taxes and fees were refunded on July 9, 2019. Our prices are based on double occupancy, so a single person travelling will be charged for both passenger's cruise fare. This means the $929 that was paid towards her portion is now being used to cover the cruise fare for you as a single occupant. We show that these funds have been applied appropriately to your reservation and you are showing paid in full.
Frequently asked questions about Royal Caribbean Cruises
How is Royal Caribbean Cruises rated?
Royal Caribbean Cruises has a 3 star rating with 356 reviews.
When is Royal Caribbean Cruises open?
Royal Caribbean Cruises is open now. It will close at 10:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com