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Royal Caribbean Cruises
- Travel Services
- Miami, FL
About this business
Royal Caribbean International is a global cruise vacation company. It has nearly 20 ships in service and two under construction. Royal Caribbean offers unique cruise tour vacations in Alaska, Canada and Europe. Royal Caribbean is based in Miami.
Location details
1050 Caribbean Way, 1050 Caribbean Way, Miami, FL, 33132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
I booked a 7 night Bahamas cruise on August 31 to September 7 ,I tried to make a payment on the 25th and couldn't online so I called to make a payment thinking the web page down and when I got a email saying that I paid ,the bill told me that I'm going to Canada and new England now and not the Bahamas with out calling me and telling me that anything has changed And i called a total of 9 times to see what was going on they told me I didn't book a Bahamas cruise and I printed it out when I paid for it and it says Bahamas i had... read more
Business response:
Thank you for bringing this situation to our attention. We have discussed the refund on this booking with our guest directly today per our records. The system has set up the refund and this should be completed by the end of week. To assure our guest that this was being done we provided her with a letter confirming the refund amount. After additional review, the refund has disbursed from our offices today and should reflect on their account soon. Furthermore, we are sorry that they were not satisfied with the itinerary chang... read more
Written to the CEO: Mr ****, I am writing to you to inform you of the immense disappointment I have in your cruise line. My sister, myself and my best friend were scheduled to take a 7 night Caribbean cruise with your line in October of 2016 to celebrate my 50th birthday. Two weeks prior to the cruise my sister fell very ill and we found it necessary to cancel our cruise. We did have travel insurance through AON and felt we had no need to worry about refunds or credits. Within 8 weeks on December 29th 2016 my sister sadly p... read more
Business response:
Date: February 1, 2018 Subject: ******** Thank you for forwarding a copy of the complaint filed with your agency. We appreciate this opportunity to respond. We have been in contact with the Ms. ********* We believe we have found an amicable resolution to her concerns. We kindly ask that you update the review online, as it is no longer able to be viewed by us. We appreciate your assistance. Thank you for bringing this matter to our attention. We have thoroughly and completely addressed all of the concerns in our responses... read more
Our situation is still pending with Royal Caribbean. During the time my family and I were suppose to sail on October 7th 2017 there were a series of hurricanes that devastated the islands in the Eastern Caribbean. Staff did not make any effort to have LOCAL passengers choose an alternative option during this stressful time. Half of my group had purchased travel insurance and they have filed a claim (3 months later and they have not seen any results). We contacted Royal Caribbean multiple times prior to the sailing date to vo... read more
Business response:
We do not offer cancellation penalty waivers for itinerary modifications that are necessary due to weather conditions, and other factors outside of our control. The cancellations were by choice, and those who have travel protection are able to file claims for possible reimbursement. If you have a question about the status of your claim, please contact AON at X-XXX-XXX-XXXX.
Very unhappy with Royal Caribbean cruise lines right now. We are Crown and Anchor members and love to cruise. My boyfriend wanted a cruise for Christmas, so I purchased a gift certificate at royalcaribbean.com and asked to have the gift certificate sent to me via email. I purchased the G.C. on Sunday 12/17/17. They stated I would have my gift certificate within 48 hours once the funds cleared. The funds cleared on Wednesday 12/20/17. By Friday 12/22, I still had no gift certificate, so I called Royal Caribbean, because Chris... read more
Business response:
We are sorry that the e-mail was not received when expected. Our records do indicate that the certificate was sent via e-mail according to our normal timeline. We are able to apply the certificate in house to your boyfriend's future cruise. Please contact our Gift Certificate Desk so that we may further assist you.
I booked a cruise with Royal Caribbean via Expedia and unfortunately the cruise was charged to my credit card multiple times. I have spent several hours over several days in the last month with Royal Caribbean via intermediary Expedia to try to get my refund. They have provided refunds to my credit card in small increments and I have to chase them every week to push additional refunds through. They will not explain why I cannot receive the entire credit at once and just say "that's how we process refunds". They then claim th... read more
Business response:
We are sorry that you have experienced frustration with regard to your refunds. Our system shows that there were four duplicate reservations created on November 24, 2017. We are happy to return all funds from the duplicates that were cancelled, and our records show we have done so. If you still need further assistance please have your Travel Agent contact us again.
My wife and I have been loyal customers of RCI since our honeymoon in 1999. We have sailed on all sizes in their fleet and one thing remains constant, great customer service. There have been a few minor issues that developed on the ship (on board spending credit initially not on account, broken dresser) but in each instance, the shipboard staff worked quickly and professionally to rectify the situation, even crediting more on our account. As a member of the Crown and Anchor Society, I have read the negative reviews posted on... read more
Business response:
Thank you Mr. ******** for your kind compliments. Our company is very happy to know that you feel so positive regarding your interactions with our staff. Our employees strive to anticipate our customer's needs, and to find new and innovative ways to resolve any issues that may occur. We appreciate your continued loyalty, and we are happy to welcome you back onboard in 2018! We hope that you are able to enjoy many more cruises with us in the future.
I cancelled a cruise and the refund was incorrectly applied. 3 months later, RC refuses to correctly apply the refund. Their customer service dept is a total scam. Will never book with them again.
Business response:
Reservation: XXXXXXX - We are still currently working on re-allocating the refunds that were already processed. We require additional time to verify funds were returned to us. We apologize about the delay, and thank you for your patience while we work on resolving this concern for you.
For anyone who is interested in booking with royal Caribbean, I strongly suggest you read my story first. Especially if traveling with children. On April 2nd, my family and I set sail on the anthem of the seas. My daughter (pictures here) is 15 months old. While on board, my daughter contracted the noro virus and had severe nausea, vomiting, and diarrhea. Hours later, her body broke out in this rash. We sought medical attention and were told from Dr. ****, that she would "be fine". My daughter had been on antibiotics a week ... read more
Frequently asked questions about Royal Caribbean Cruises
How is Royal Caribbean Cruises rated?
Royal Caribbean Cruises has a 3 star rating with 356 reviews.
When is Royal Caribbean Cruises open?
Royal Caribbean Cruises is open now. It will close at 10:00 p.m.
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