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Royal Caribbean Cruises
- Travel Services
- Miami, FL
About this business
Location details
1050 Caribbean Way, 1050 Caribbean Way, Miami, FL, 33132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
I sailed on the Adventure of the Seas on May 5th out of Ft. Lauderdale and arrived on May 17th in Bayonne, NJ and Royal Caribbean managed to ruin my hard earned vacation. On the way back to NJ, the morning of May 14th, my daughter suddenly became very ill after breakfast. She was throwing up and had a 103 fever that would not go down with the medication that I had brought with me. I suspected it was food poisoning since she became ill immediately after breakfast. After the second dose of medicine, I decided to go down to the... read more
Business response:
This case was reviewed by our Chief Medical Officer, who is a Board Certified Physician of Emergency Medicine, and also a Board Certified Pediatrician. The child's health and well-being was our top priority, and the seriousness of the health concern necessitated medical interventions. The actions of the Medical Facility Staff were very appropriate given the extremely high fever, and the child's overall presentation at the time. We stand by the handling of this case and must decline the request to waive the medical charges.
It took me over 3 months to FINALLY get my money back after filing a claim for having prostate cancer surgery prior to our cruise. Month after month the insurance company kept asking me for more proof! Why didn't they ask all at once? Because they were then able to drag their feet thereby holding onto my money for 3 additional months. The WORST travel protection - BEWARE. You are at their mercy. What a racket!
Business response:
Please provide us with the reservation number, ship name, departure date, and full listing of guest names. Once we have this information we will be happy to research your concern and provide a response. Thank you!
Very disappointed with Royal Caribbean, Booked three staterooms on Allure for August 25th sailing, the reason for choosing this sailing and this itinerary was we wanted to stop in St Thomas. I just received an email on 5/1/2019 saying about 4 months in advance of the cruise "We'll be reducing our speed because of a technical matter with one of the ship's three propulsion pods. As a result, we've had to make an adjustment to our itinerary. So, we will replace Charlotte Amalie, St. Thomas with San Juan, Puerto Rico and will ad... read more
Business response:
Our Cruise Ticket Contract, which is found on our website www.RoyalCaribbean.com, governs the terms and conditions of the cruise vacation for our guests. As per the Cruise Ticket Contract we do reserve the right to modify the itinerary without liability to provide compensation for impacted guests. We share in your disappointment that we are unable to visit St. Thomas, as originally planned. It is not our practice to refund cancellation penalties or waive change fees for displeasure with itinerary changes. We understand that... read more
Several months ago we booked a cruise with departure in August, but because of an unexpected circumstances , we had to change the dates and book another cruise (which is almost twice more expensive) on the same ship, departing in June. When changing reservation, we were notified about $100 fee per each person, which - including 2 children - added up to $400. Yes, we know, there were cancellation fees in terms and conditions, etc., but we did not cancel it. We're still going to cruise with Royal Caribbean and, actually, pay a... read more
Business response:
We are eager to research and respond to this concern. In order to do so we kindly ask that Mr. ******* provide the ship name, departure date, and reservation number. Once we get more information we can adequately respond to this matter. Thank You!
On March 2, 2018, my wife booked a trip with a Royal Caribbean phone sales representative to Cuba departing March 21, 2018. During the conversation, sales representative made no mention of needing passport expiration date more than 6 months past cruise date of March 21, 2018. Both mine and my wife's passports expire with 4-6 months of sailing date and ability to get passport renewed in time of the sailing after getting their email on cruise requirements on March 8 is not something that can be accomplished. On March 9th, Roya... read more
Business response:
The Cruise Ticket Contract, which governs the purchase and use of our product, states that it is the guest's responsibility to identify and be in possession of the proper documents for boarding. This document is available on our website www.RoyalCaribbean.com. The documentation requirements for travel to Cuba are also available to review on our website: *************************************************************** **************************** It is Cuba that mandates that the expiration date of the Passport be 6 months or ... read more
Traveled on the Allure a month ago. The ship itself was great, as was the service by waitstaff, room attendants etc, but the customer service is pretty bad. It's evident to me that they are far more concerned about profits than they are about their passengers having a great trip. I no longer trust their excursion descriptions, and the line's language barriers caused several issues while onboard. RC provided some compensation for an on-board issue (after speaking to 2 reps and a supervisor - on two separate occasions (the fir... read more
Business response:
We have spoken with Mr. ******* and resolved this matter.
I was trying to book a cruise with them over a month ago on their Visions of the Sea cruise line. At the time, they had a "Kids Free" promotion but when I tried to book a room for my wife and six year old daughter, I was informed that due to coast guard restrictions, there were no rooms available for more than two people but that I could get on a waiting list and if there were any cancellations, I would be notified. A few weeks later, I get notified that there was a room available for three so I tried to book it but unfortun... read more
Business response:
On each of our ships we have a limited number of rooms that will accommodate more than two guests. The Kids Sail Free promotion was not limited to that ship and departure date, there were multiple being offered. We would have recommended to choose another sailing. When a guest enters on to the waiting list the pricing is based on the pricing when the waitlist clears, not the pricing when the reservation enters on to the waiting list. The waitlist does guarantee that a particular promotion will be applicable, should the stat... read more
RCC is longer a trusted business to have access to my credit/debit card from here forward. On 12/01 I went on a cruise that I have been attending annually for the past 4 years. The sign and sail card received at check in was my Bank of America card which is attached to my personal checking account. On 12/2 I receive a text from my bank saying my account balance dropped below average. I looked into my online banking and discover I have been overcharged by RCC by close to 600.00. I spoke to guest services onboard as well as a ... read more
Business response:
We have reached out by phone to Ms. **** to discuss this concern. We were advised that the holds on her account were released after four or five business days. We have apologized and offered recommendations to avoid holds affecting one's automatic bill pay in future. We have expressed our hope that Ms. **** will sail again with us.
I have been trying to get someone from ROYAL CARIBBEAN to refund my deposit of $750 for close to 3 weeks. When I called to cancel I was told I could not because I chose a non refundable deposit which I did not. A supervisor TINA told me she would "LISTEN TO THE TAPES" and get back to me within 24 hours with a resolution. Its over two weeks, no call. I called back 72 hours later to speak with this supervisor and the gentleman told me their was no notes of the situation he could not transfer me to anyone because no one left de... read more
Business response:
The reservation was created on August 3, 2018. The booking agent noted that they advised of the non-refundable deposit. Furthermore, an invoice was sent to Ms. **** containing the information that the deposit was non-refundable. We have taken corrective action regarding the supervisor who failed to call Ms. **** back within the agreed upon timeframe. On September 9, 2018 another supervisor did advise the guest that the booking call was not recorded. A member of our Executive Team reached out by phone, but was not successful... read more
Frequently asked questions about Royal Caribbean Cruises
How is Royal Caribbean Cruises rated?
Royal Caribbean Cruises has a 3.1 star rating with 394 reviews.
When is Royal Caribbean Cruises open?
Royal Caribbean Cruises is open now. It will close at 10:00 p.m.
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